We support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
Service Director
Location
China
Posted
10 days ago
Salary
0
Seniority
Lead
Job Description
Service Director
Switzerland Global Enterprise
• Lead service operations across multiple onshore wind farms in China, Taiwan and Mongolia, ensuring safe, reliable, and high-quality maintenance in line with SDQC (Safety Delivery Quality Control) and GE Vernova standards. • Ensure maintenance quality through effective task closure, LOTO compliance, and SR debriefing. • Act as the primary customer interface, deliver on-time maintenance and strengthen proactive customer engagement and responsiveness. • Manage costs effectively through budgeting, PO monitoring, and optimized site staffing strategies. • Improve financial performance via LD minimization, MAL monitoring, and trade-off offers. • Maintain high operational availability through troubleshooting and timely down turbine resolution. • Provide clear safety leadership, embedding a strong EHS culture across all sites and ensuring compliance with GE’s safety policies and regulatory requirements. • Achieve zero recordables through strong safety practices including LSR rollout, Genba walks, concern reporting, and stop work culture. • Ensure DCP registration, training completion, read across, and closure of PSE and ATS actions. • Manage and develop hub leads, supporting day-to-day execution, workforce planning, performance management, talent pipelines, define clear accountabilities, and promote employee growth. • Ensure operational consistency across all sites by standardizing service practices, KPIs, and performance expectations across the fleet. • Support cross-functional collaboration with Blade, crane operations, Transaction, ITO, and regulatory stakeholders. • Interface with project teams to ensure seamless handover from commissioning to operations, and effective integration of new assets into the service portfolio. • Collaborate with internal functions such as Commercial, Parts, Fleet Engineering, and Technical Support to resolve technical issues, optimize fleet performance, and support contract execution. • Drive accountability planning, including service forecasting, resource planning, budgeting, and performance reviews to meet customer and internal targets. • Identify and mitigate operational risks, managing competing issues and priorities to maintain service continuity and minimize downtime. • Lead problem-solving initiatives in partnership with engineering and field teams to address chronic issues and implement fleet-wide improvements. • Represent the region in internal reviews and strategy discussions, providing insights and updates on performance, risks, and opportunities.
Job Requirements
- Bachelor’s degree in Engineering or similar qualification , Business Administration, or a related field from an accredited university or college.
- Minimum of 10 years’ experience in wind energy or renewable energy sector, with a focus on service and operations.
- Minimum of 10 years’ combined experience across service, engineering, operations, project management, sales, or contract management.
- Strong background in the wind or renewable energy sector, preferably with direct experience in service operations.
- Proven track record of leading multi-disciplinary and geographically dispersed teams in a complex, matrixed organization.
- Demonstrated experience in managing customer relationships, commercial contracts, and service delivery performance.
- Deep understanding of Service Delivery Quality Control (SDQC), maintenance practices, and operational risk management.
- Strong analytical and problem-solving skills, with the ability to drive performance improvement across a fleet.
- Knowledge of health, safety, and environmental regulations and a strong commitment to safety leadership.
- Effective stakeholder engagement skills with the ability to influence, collaborate, and communicate across all levels of the organization.
- Ability to manage competing priorities and navigate complex operational environments.
- High degree of operational judgment, strategic thinking, and accountability.
Benefits
- Relocation Assistance Provided: No
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