• Gather partner requirements and collaborate with internal teams to deliver customized product solutions. • Drive end-to-end project management for partner-related initiatives, ensuring milestones are met and expectations are exceeded. • Provide technical guidance and expertise to partners, ensuring they fully understand and utilize our product offerings. • Lead partner meetings, deliver progress updates, and maintain accountability for project success. • Monitor partner satisfaction and identify opportunities for further collaboration or improvement.

• Take ownership of customers’ technical success with the platform • Act as a core member of the account team, owning technical workstreams that support adoption strategies and business value realization • Proactively engage with customers, providing technical advisory and guiding the maturity of their automation programs • Plan and support UiPath platform infrastructure, installation, upgrades, troubleshooting, and optimization • Enable customer technical teams on platform best practices aligned with their automation pipelines, environments, and constraints • Conduct design and code reviews for selected automations to ensure adherence to best practices • Perform technical health checks to identify risks, gaps, and continuous improvement opportunities • Collaborate with Product Support and internal subject matter experts to manage and resolve escalated support incidents • Deliver technical guidance through webinars, demos, and speaking engagements • Contribute to the continuous improvement of internal processes, assets, and delivery methodologies in an agile manner

• Liaison between WEX and its customers/partners • Retain and partner with Relationship Manager to grow all strategic accounts in their portfolio by providing consultative advice about account configurations and API integrations • Assist customers/partners in diagnosing and troubleshooting company systems and products • Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers • Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders • Report design, reliability, and maintenance problems or bugs to design engineering/software engineering • Implement best practices to proactively reduce potential fraud or other product and service-related technical issues • Resolve complex Billing and Maintenance file issues • Create innovative solutions to manual or special-handling process requests with technical implications • Provide technical support for new products and services to all strategic customers, including potential customer installation and training • Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases

• Manage overall relationships with assigned end-users, including increasing adoption and ensuring retention and satisfaction. • Provide project leadership for customers' major FireMon programs. • Collaborate cross-functionally with FireMon teams. • Maintain current functional and technical knowledge of the FireMon product line. • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities. • Manage multiple customer engagements, balancing priorities and driving resolution across requests. • Share insights and constructive feedback with internal teams to help improve products and customer experiences.