Solution Engineer / Technical Specialist (Resilio Team) Location: EAST Coast — United States - remote Role Overview Nasuni is expanding its platform capabilities through the acquisition of Resilio, a leader in real-time data movement and edge data synchronization. This role sits on the Resilio team within Nasuni, supporting customers with high-performance, distributed data workflows across hybrid and edge environments. We are hiring a Solution Engineer to drive technical success across the pre-sales cycle—owning product demonstrations, proof-of-concepts, and technical validation for customers evaluating Resilio-powered solutions. This role is ideal for someone who: - Thrives in customer-facing technical environments - Can translate complex infrastructure into clear business value - Enjoys hands-on deployment, troubleshooting, and solution design This role is not for candidates who prefer purely internal or support-only roles without direct customer engagement. Level & Scope Definition - Owns the technical win in the sales cycle for mid-market and enterprise opportunities - Operates independently across multiple deals with moderate complexity - Leads POCs, demos, and deployment validation with customers - Partners closely with Sales, Product, and Customer Success - Provides solution-level guidance, not product roadmap ownership - Focus is execution with influence, not strategic territory ownership Responsibilities - Lead technical discovery conversations to understand customer data architecture, workflows, and constraints - Design and deliver tailored product demonstrations and proof-of-concepts (POCs) using Resilio technology - Guide customers through installation, configuration, and deployment in hybrid and cloud environments - Advise on best practices for: - Distributed data synchronization - Network and storage architecture - Performance optimization and scalability - Partner with Account Executives to progress deals and remove technical blockers - Collaborate with Customer Success to ensure smooth transition from pre-sales to post-sales - Use scripting (e.g., PowerShell) and automation tools to accelerate deployments and troubleshooting - Apply AI-assisted tools (where appropriate) to improve demo preparation, troubleshooting efficiency, and customer insights - Represent Nasuni and the Resilio platform at customer meetings, events, and technical workshops - Contribute to technical documentation, enablement content, and reusable demo assets Qualifications Must-Have Qualifications - 7–9+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical roles - Hands-on experience deploying and supporting distributed systems, storage, or data infrastructure solutions - Strong knowledge of: - Networking fundamentals (VPNs, subnets, firewalls) - Storage systems and performance considerations - Experience with Windows, Linux, and cloud environments (Azure preferred) - Ability to independently run technical demos, POCs, and customer deployments - Experience using scripting (e.g., PowerShell, CLI tools) for troubleshooting or automation - Strong communication skills with ability to explain technical concepts to diverse audiences Preferred Qualifications - Experience with data replication, synchronization, or edge data technologies - Familiarity with Azure infrastructure and automation services - Experience supporting enterprise or mid-market customers in pre-sales cycles - Exposure to AI-assisted tools for workflow efficiency (e.g., automation, diagnostics, or content generation) Ideal Qualifications - Experience in high-performance data transfer or real-time data orchestration platforms - Background in hybrid cloud or edge computing architectures - Proven track record influencing technical wins in complex sales cycles - Experience creating reusable demo environments or automation frameworks Experience Guidelines - 7–9+ years total experience in technical roles - 3–5+ years in customer-facing (Sales Engineering or similar) roles - Demonstrated experience working across multiple concurrent customer engagements What is Nasuni? About Nasuni Nasuni delivers the world’s best NAS solution, built for the cloud, ready for AI. Our cloud-native File Data Platform helps enterprises manage, protect, and activate unstructured data with effortless scalability, built-in security, and fast edge performance. By consolidating NAS and backup, Nasuni eliminates data silos and simplifies global file management without changing apps or workflows. Our platform provides secure, synchronized access from anywhere—powering productivity for hybrid workforces and ensuring fast recovery from ransomware or disaster. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. Join us and help shape the future of enterprise data. Why work at Nasuni? As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the world. Benefits packages vary by geography, but generally include: - Take-What-You-Need paid time off - Comprehensive health, dental, and vision plans - HSA and FSA Plans - Life and disability insurance - 401K Retirement plan and match - Generous employee referral bonuses Compensation Transparency: In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.

• Design, implement, and maintain Microsoft Azure Active Directory (Azure AD / Entra ID) environments in hybrid and cloud-native configurations. • Manage user lifecycle processes including provisioning, de-provisioning, and role-based access control (RBAC) assignments. • Configure and maintain Conditional Access policies, Multi-Factor Authentication (MFA), and Single Sign-On (SSO) solutions. • Administer Microsoft Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions to enforce least-privilege principles. • Integrate SaaS applications and on-premises systems with Azure AD using SAML, OAuth 2.0, and OpenID Connect protocols. • Monitor identity infrastructure for threats, anomalies, and compliance gaps using Microsoft Defender for Identity and Microsoft Sentinel. • Support and manage on-premises Active Directory environments, Group Policy, and hybrid identity configurations (Azure AD Connect / Entra Connect). • Collaborate with security, compliance, and application teams to ensure IAM policies meet regulatory requirements including SOX, HIPAA, and GDPR. • Develop and maintain documentation, runbooks, and standard operating procedures for IAM systems and processes. • Troubleshoot identity-related incidents, service requests, and access issues in a timely and structured manner. • Participate in IAM roadmap planning, architecture reviews, and continuous improvement initiatives.

Role Description The University of Southern California’s Information Technology Services organization is seeking a Senior Collaboration Engineer to support the enterprise collaboration platforms that connect USC’s academic and administrative communities. This is a hands-on senior systems engineering role in a small, highly collaborative team that partners with local IT teams, ITS technical staff, Cybersecurity, vendors, and stakeholders across USC. The ideal candidate brings strong collaboration platform administration experience, particularly with Microsoft 365, along with sound technical judgment, a customer-service mindset, and the ability to work independently in a remote, self-directed team environment. Key Responsibilities - Integrate and support a broad range of collaboration tools and services to optimize customer and stakeholder productivity across USC. - Work with customers, vendors, and stakeholders in academic and administrative units, and share subject-matter expertise with co-workers and management. - Set strategies and establish priorities and department-university alignment for collaboration projects and tasks. - Evaluate the efficiency and effectiveness of existing tools, make recommendations for improvement, and proactively experiment with new or updated products. - Engage with customers to gather feedback, identify opportunities for improvement. - Apply industry knowledge and best practices to support innovation and continuous improvement. - Analyze complex and/or conflicting data to identify root causes and develop effective troubleshooting protocols. - Create and maintain knowledge base articles, tutorials, and training resources. - Aid the cultivation of a welcoming environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. - Build and maintain collaborative relationships with team members, peers, and leaders. - Actively embody ITS values and behaviors, including accountability, ethics, and best-in-class customer service. - Collaborate with team members and management to implement effective solutions that support Collaboration Technologies’ vision. - Maintain currency with existing, developing, and disruptive collaboration technologies, standards, and best practices. - Support process improvement efforts within the team and across the ITS organization. Qualifications - Bachelor’s degree. - 5 years of experience. - Combined experience/education as substitute for minimum education. - Extensive experience designing, implementing, and troubleshooting various collaboration software applications (e.g., Office 365, Google Suite, Confluence, JIRA, Dropbox, Qualtrics, and/or other similar tools). - Experience with Active Directory, LDAP, DNS, email routing, and/or other similar system tools. - Demonstrated ability to create and maintain technical documentation, establish documentation standards and influence adoption, and use automation tools (PowerShell, Unix shell, APIs, etc.). - Excellent written and oral communication skills with the ability to translate large quantities of complex input into actionable outcomes and present ideas and solutions in non-technical, business-friendly terms. - Exemplary interpersonal skills, developing positive working relationships and strong rapport with a multifaceted community of team members and stakeholders. - Excellent organizational skills with proven ability to set priorities and manage multiple projects at once, based on importance, urgency, and alignment to the university’s strategic objectives. - Ability to enforce alignment with activities to pertinent service level agreements, policies, procedures, regulations, and other requirements. Preferred Qualifications - 8 years of experience. - Bachelor’s degree in Computer Science, Computer Information Systems, Instruction Systems Technology, or related field. - Experience in IT, higher education, or related fields. - Strong Microsoft 365 administration experience, including Entra ID, Exchange Online, SharePoint, Teams, and the broader M365 suite. - Experience supporting Google Workspace administration, including tools such as GAM, Google Workspace Admin REST APIs, bulk operations, automation, and scripting. - Experience with PowerShell scripting and REST API programming for systems administration, automation, and reporting. - Experience applying information security principles to SaaS collaboration platforms, including identity and access management, OAuth/application permissions, data governance, email security, and SaaS security configuration. - Experience working with Cybersecurity, Identity and Access Management, and academic or administrative IT teams on access, provisioning, risk, compliance, or incident-related matters. - Experience supporting collaboration or communication platforms such as Slack Enterprise Grid, Listserv, Qualtrics, Proofpoint, or similar tools. - Experience with Azure administration relevant to Microsoft 365, including Entra ID, App Registrations, and related identity and integration services. - Experience with Google Cloud project administration relevant to Google Workspace, including service accounts, OAuth credentials, Cloud Console, and API enablement. - Experience with data protection, eDiscovery, and disaster recovery for collaboration platforms, including retention policies, legal hold, content search, and service continuity tools such as M365 Purview or Google Vault. - Experience with ServiceNow or a comparable ticketing and service management system. - Experience managing vendor escalations to resolution. - Experience creating and maintaining knowledge base articles, user guidance, training materials, reports, and customer-facing documentation. - Familiarity with emerging AI-related collaboration features, such as M365 Copilot, Google Gemini for Workspace, Slack AI, or similar tools. - Experience in central IT, large enterprise, Microsoft-heavy, decentralized, or complex stakeholder environments. - Microsoft certifications or other relevant collaboration, cloud, systems administration, or security certifications. Work Arrangement This role is fully remote. Occasional on-site presence may be required based on business needs. The role participates in a shared after-hours on-call rotation with the Collaboration Technologies team. Compensation and Benefits The annual base salary for this position is $140,270.10. When extending an offer of employment, USC considers various factors including the scope of responsibilities, the candidate’s work experience, education/training, key skills, internal peer equity, and external market considerations. - USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents’ health, wealth, and future. Ready to Make an Impact? If you are a hands-on collaboration technologies professional who enjoys solving problems, supporting customers, improving services, and working with a collaborative team, we invite you to apply and help USC strengthen the tools and services that keep the university connected.

• Design high-fidelity mockups and prototypes for seller experiences • Collaborate on the integration of Marketing Cloud and AI capabilities • Ensure designs support seller workflows • Provide detailed design specifications and ensure compliance • Design for future AI-enabled experiences