Upgrade Inc. logo
Upgrade Inc.

Upgrade, also known as Upgrade Credit, Upgrade Inc., and Upgrade Loans, is a privately held Internet company that is on a mission to provide information on “a

Account Manager, Flex Pay

Location

United States

Posted

4 days ago

Salary

$140K - $160K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Account Manager, Flex Pay

Upgrade Inc.

• Manage day-to-day relationships with strategic retail and e-commerce merchant partners • Support merchant onboarding, implementation, and ongoing account growth initiatives • Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution • Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement • Coordinate promotional campaigns, launches, and operational updates with partners • Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders • Track account activity and maintain organized reporting within CRM • Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams

Job Requirements

  • 8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
  • Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
  • Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
  • Strong communication and relationship-building skills
  • Experience using AI tools in day-to-day work to improve productivity and communication
  • Comfortable working cross-functionally with both business and technical teams
  • Tech savvy with the ability to collaborate effectively with implementation teams
  • Fast learner who can adapt quickly in a high-growth environment
  • Organized, proactive, and solutions-oriented
  • Positive attitude and strong team-player mentality

Benefits

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

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