• Own and execute Dutch’s social strategy across Facebook, TikTok, Instagram, YouTube Shorts, and emerging platforms • Create and publish high-performing content (short-form video, static, reactive, and trend-based) • Partner with Creative and Content teams to develop scroll-stopping, on-brand assets • Manage content calendar aligned to campaigns, launches, and cultural moments • Drive engagement through community management (comments, DMs, conversations) • Identify trends, memes, and cultural moments to create timely, relevant content • Collaborate with Growth to test paid amplification, whitelisting, and creator content • Work with PR and Partnerships on influencer and celebrity integrations • Analyze performance, create reports, and optimize based on engagement, reach, shares, SOV, and conversion signals • Support lifecycle and cross-channel content (email, SMS, landing pages) as needed

• Manage, schedule, and publish content across social media platforms • Monitor and respond to comments and DMs; manage social media groups • Help grow accounts through consistent posting, engagement, and basic best practices • Create thumbnails, simple graphics, carousel covers, and basic social media assets using Canva, Photoshop, or similar tools • Do light video edits, add captions, resize, and repurpose longer content into short-form clips using CapCut, Opus Clip, Canva, or similar tools • Upload and optimize YouTube videos (titles, descriptions, thumbnails, tags, playlists) • Research content ideas using vidIQ, YouTube search, competitor analysis, and AI tools • Track post performance, content metrics, and basic marketing numbers • Support email campaigns, webinar setup, and follow-up activities • Prospect and follow up with contacts via LinkedIn; assist with lead management and call scheduling • Support Go High Level automations and workflows

Role Description As a Social Communications Coordinator, you’ll be the Social Voice of Fetch, fostering positive connections with our users across various platforms. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Responding thoughtfully to reviews from platforms like the Play Store, App Store, and other relevant sites. - Engaging with users by promptly replying to direct messages on our social media channels, including Meta, Instagram, X, TikTok, and any new platforms we explore. - Monitoring and responding to comments on our social media posts, while keeping our pages tidy by managing spam, reporting bots, and removing inappropriate content. - Spotting trends and potential issues in user feedback, reviews, and messages, and sharing insights with the team. - Organizing reviews by tagging them to help streamline our processes. - Contributing to app review and social media projects, taking on smaller tasks with guidance from the team. - Managing Zendesk tickets weekly, applying your knowledge of our Support team’s workflows and procedures. Qualifications - Thinks on Their Feet: You’re quick to adapt, crafting thoughtful, on-brand responses to user interactions, from glowing reviews to tricky complaints, with creativity and composure. - Has Impeccable Attention to Detail: You ensure every message, reply, and ticket is error-free, polished, and aligned with Fetch’s tone, maintaining our high standards across platforms. - Embodies the Fetch Voice: You naturally grasp and amplify our brand tone, engaging users in a way that feels authentic and delightful. - Collaborates Seamlessly: You work well with a small, tight-knit team, contributing ideas, building on others’ suggestions, and thriving in group brainstorming sessions. - Spots Trends and Insights: You have a keen eye for identifying patterns in user feedback, reviews, and messages, proactively sharing actionable insights to improve our processes. - Manages Multiple Priorities: You juggle tasks like responding to DMs, replying to reviews, and handling Zendesk tickets with efficiency and a positive attitude. - Delivers Exceptional User Experiences: You have a proven track record of delighting users, ideally with strong CSAT scores. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The hourly rate for this position is $20.20 per hour. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description The Social Media Coordinator supports social planning, publishing, and community management across platforms. This role executes the monthly social templates, ensures posting accuracy and timeliness, supports trend-driven content, and assists with campaign execution, reporting, and community engagement. This role will report directly to the Social Media Manager and work closely with the full marketing team. What You’ll Be Responsible For: - Social Planning & Publishing: - Schedule and publish approved content across social platforms - Execute the monthly social calendar using established templates and timelines - Ensure posts go live accurately and on schedule, aligned with campaigns and launches - Maintain core social links and tools (LikeShop, Bitly, etc.) - Content & Trend Support: - Support light reactive content creation tied to trends and timely moments - Assist with caption writing, edits, and CTA updates as needed - Monitor social trends and surface relevant opportunities to the team - Support execution readiness for boosted and priority posts - Community Management & Engagement: - Support daily community engagement across comments, DMs, and tagged content - Monitor brand mentions and identify opportunities to engage or reshare - Assist with responses in alignment with brand voice and guidelines - Flag high-engagement community members or moments for amplification - Own Reddit SEO community management - Campaign & Giveaway Support: - Support social giveaways and promotions from execution through fulfillment - Assist with campaign coordination, posting accuracy, and follow-through with social and BizDev teams - Help maintain organized documentation for recurring social workflows - Reporting & Performance Support: - Assist with basic social + creator campaign performance tracking and reporting prep - Flag high-performing content and engagement trends - Support logging of outbound and community activity as needed Qualifications - Comfortable managing multiple timelines and priorities - Familiarity with Instagram, TikTok and YouTube best practices - Must be available to work East Coast hours - Content creation experience (Canva, CapCut, etc.) Benefits - Competitive base compensation - Bonus program - Paid Time Off - Wellness Days Off - A fun, creative and energetic work environment