• Collaborate with business partners who may have technical knowledge to identify their needs and articulate technical solutions. • Serve as a bridge between technical and non-technical stakeholders, communicating complex technical concepts in business terms to ensure alignment. • Support the development and optimization of back-end systems and services, ensuring they meet the defined business requirements. • Work closely with cross-functional teams to translate business requirements into detailed technical specifications and functional designs. • Assist in coaching and mentoring team members on relevant technical products and support the overall project management lifecycle. • Facilitate meetings and workshops to gather technical business needs and convert them into actionable technical plans. • Document product features, business processes, workflows, and operational manuals with a focus on standardization, compliance, security, and performance optimization. • Experience with Azure DevOPS or similar tools

Role Description IHRB is seeking an experienced Business Engagement Lead to drive the practitioner influence strategy at the heart of JUST Stories Phase II – ensuring that the stories, insights, and lessons produced reach and genuinely inform the companies, investors, and sector intermediaries shaping real-world transition outcomes. This is not a communications or dissemination role. It requires someone who understands how senior business and finance practitioners think about transition risk and governance, can identify the specific decision-making moments where JUST Stories insights are most relevant, and has the credibility and relationships to place those insights where they will be acted on. The role spans the full JUST Stories portfolio: decarbonisation stories and adaptation and resilience stories. Different stories will engage different primary audiences – industrial operators and transition-exposed corporates for decarbonisation; DFIs, insurers, and climate finance institutions for adaptation – but many practitioners operate across both domains, and the influence strategy should reflect that. The Business Engagement Lead will work in close collaboration with two Researchers/Writers – one leading the decarbonisation stories, one the adaptation stories. The writers generate the raw material; this role determines how it reaches and moves its audiences. Qualifications - 10+ years’ experience in roles centred on practitioner engagement, business influence, or stakeholder strategy. - Demonstrated track record of designing and delivering high-trust practitioner engagement. - Strong understanding of how companies, investors, and sector bodies make transition-related decisions. - Familiarity with the just transitions landscape. - Experience working across multiple sectors and geographies. - Existing networks across priority practitioner communities. Requirements - Ability to read a practitioner landscape strategically. - Strong convening and facilitation skills. - Ability to translate complex, participatory research insights into decision-relevant materials. - Exceptional relationship management skills. - Comfort operating at the interface between rigorous research and high-stakes business contexts. - Strong project management and organisational skills. Benefits - Consultancy fee of £5,833 per month (equivalent to £70,000 per year). - Home-based role open to candidates globally. - Opportunity to work with a diverse team and network. Timeframe & Contracting - Deadline for applications: Sunday 5 July 2026 (11pm UK-time). - Expected start date: As soon as possible, contracted through 29 June 2028. - Full-time role of 5 days per week. - Willingness to travel internationally required.

• Conduct daily data reviews across key operational metrics, identifying trends, anomalies, and performance patterns that impact customer outcomes. • Translate complex data into clear, actionable insights and proactively present findings to leadership, driving data-informed decisions with urgency and clarity. • Evaluate and refine existing KPIs while designing and implementing new metric frameworks aligned to evolving business priorities and organizational goals. • Partner cross-functionally to develop a deep understanding of the CCO operational landscape, ensuring insights are contextualized to drive meaningful business and customer impact. • Build, maintain, and enhance reports and dashboards (e.g., Salesforce, Power BI, ServiceNow) to provide operational visibility and executive-level reporting. • Lead the creation of scalable reporting structures, including MBR/QBR frameworks, ensuring consistency, accuracy, and alignment with strategic objectives. • Deliver proactive recommendations and calls to action, enabling leadership to move from reactive to forward-looking, insight-driven strategies. • Provide guidance and mentorship to analysts and cross-functional stakeholders on analytics best practices, promoting a culture that is collaborative and quality-driven. • Support continuous improvement initiatives by identifying opportunities for automation, process optimization, and data model enhancements.

• Lead end-to-end requirements for complex, cross-functional initiatives from discovery and scope definition to delivery. • Partner with business, product, engineering, QA and project leaders to align on approach, milestones, risks and success metrics. • Facilitate stakeholder workshops to analyze current processes, identify gaps and design improved future-state workflows. • Create and manage clear, actionable deliverables (user stories, acceptance criteria, process flows, data mapping, business rules). • Own requirements across the SDLC, ensuring traceability and effectively managing evolving scope and priorities. • Collaborate with technical teams to evaluate solutions and ensure alignment with business goals and compliance needs. • Support QA and UAT to validate outcomes, resolve defects, and ensure high-quality releases. • Communicate status, risks, and decisions to stakeholders and leadership with clarity and consistency. • Drive implementation readiness, documentation, and adoption while mentoring others and elevating BA best practices. • Other projects and duties as assigned.