• Conduct daily data reviews across key operational metrics, identifying trends, anomalies, and performance patterns that impact customer outcomes. • Translate complex data into clear, actionable insights and proactively present findings to leadership, driving data-informed decisions with urgency and clarity. • Evaluate and refine existing KPIs while designing and implementing new metric frameworks aligned to evolving business priorities and organizational goals. • Partner cross-functionally to develop a deep understanding of the CCO operational landscape, ensuring insights are contextualized to drive meaningful business and customer impact. • Build, maintain, and enhance reports and dashboards (e.g., Salesforce, Power BI, ServiceNow) to provide operational visibility and executive-level reporting. • Lead the creation of scalable reporting structures, including MBR/QBR frameworks, ensuring consistency, accuracy, and alignment with strategic objectives. • Deliver proactive recommendations and calls to action, enabling leadership to move from reactive to forward-looking, insight-driven strategies. • Provide guidance and mentorship to analysts and cross-functional stakeholders on analytics best practices, promoting a culture that is collaborative and quality-driven. • Support continuous improvement initiatives by identifying opportunities for automation, process optimization, and data model enhancements.

• Lead end-to-end requirements for complex, cross-functional initiatives from discovery and scope definition to delivery. • Partner with business, product, engineering, QA and project leaders to align on approach, milestones, risks and success metrics. • Facilitate stakeholder workshops to analyze current processes, identify gaps and design improved future-state workflows. • Create and manage clear, actionable deliverables (user stories, acceptance criteria, process flows, data mapping, business rules). • Own requirements across the SDLC, ensuring traceability and effectively managing evolving scope and priorities. • Collaborate with technical teams to evaluate solutions and ensure alignment with business goals and compliance needs. • Support QA and UAT to validate outcomes, resolve defects, and ensure high-quality releases. • Communicate status, risks, and decisions to stakeholders and leadership with clarity and consistency. • Drive implementation readiness, documentation, and adoption while mentoring others and elevating BA best practices. • Other projects and duties as assigned.

• Assist the HII Director, Faculty and Staff with financial and general administration of the Health Informatics Institute (HII) • Provide financial analysis and projections • Budget management • Fiscal resource management for the institute • Manage the day-to-day objectives of the HII • Prepare cash balance report for Auxiliary funds • Prepare budget forecasts and annual budgets • Ensure compliance with statutes, regulations, and accounting principles

• The Financial Management Analyst is responsible for the preparation and oversight of high-quality customer budgets and contracts on behalf of investigative sites. • This position plays a critical role in pricing, planning, execution, and control of investigator grants. • This role is directly involved with the development of negotiation strategies. • Develop and negotiate (complex) grant budgets based on protocols, SOAs, Rate Cards, and sponsor provided materials on behalf of investigative sites. • Develop full grant budgets if sponsor or CRO does not provide a budget template and review with site as applicable. • Develop and review Clinical Trial Agreements (CTAs) utilizing standard templates and project related information on behalf of investigative sites. • Ensure CTAs are executed in a timely manner in order to meet expected timelines for study start-up. • Develop and review other agreements (e.g. confidentiality agreements, Work Orders, Change Orders, etc.) as needed in support of the business. • Liaise with the legal departments as necessary to ensure any content changes to the CTAs are agreeable. • Provide ongoing account management and financial support to the Director, operations Finance FMS, and the FMS analysts to ensure productive investigative site relationships. • Ensure contract and budget statuses remain updated on a regular basis to support project timelines and allow management insight into financials associated with the contracting process.