Role Description The End User Computing Solutions Engineer (Level 3) is an integral part of the End User Computing (EUC) Team, bringing advanced expertise and leadership to the role. A strong customer service mindset is crucial for success in this position. The End User Computing Engineer is responsible for providing expert technical support and solutions for complex end-user computing environments. This position identifies common issues and develops proactive strategies to prevent future occurrences. The role involves leading engineering responsibilities for significant projects within the EUC team and supporting other End User Computing Engineers (L1 and L2) with their respective projects. This is a remote role, with interviews conducted onsite. - Leads technical work efforts and/or projects, providing guidance and expertise to the team. - Adheres to Avita Project Management policy and procedures to document project requirements, goals, and outcomes, and maintains project status in approved project management tools. - Coordinates system work/downtime with vendors and company operations management team. - Creates and maintains documentation for system configurations, troubleshooting procedures, and end-user guides. - Independently troubleshoots, diagnoses, and resolves complex technical hardware and/or software issues. - Monitors, troubleshoots, and performs maintenance on systems assigned to this position. - Manages Microsoft Active Directory and makes advanced changes/updates as needed. - Works on projects related to Microsoft Entra ID and Microsoft 365, performing necessary updates or modifications. - Creates and deploys policies and applications within Microsoft Intune. - Maintains proper change control management by submitting change control requests to the change control register and documenting results of changes. - Proactively follows up on implemented changes and ensures that any resulting incidents are addressed timely. - Ensures timely resolution of outstanding requests and incidents. - Directs and monitors requests and incidents handled by vendors. - Utilizes Avita IT Service Management (ITSM) Platform for tracking requests and incidents. - Aids Service Desk Engineers and Systems Engineers in troubleshooting complex issues. - Supports the cross-training and professional development of Service Desk Engineers. Qualifications - Minimum of 5 years of experience in providing end-user support in a corporate environment. - Bachelor's degree in Computer Science or closely related field of study preferred. - Certifications preferred: CompTIA A+, CompTIA Cloud+, ITIL Foundation, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Expert, Project Management Professional (PMP). - Proven experience in managing and leading IT projects, including software and hardware rollouts. - Proven track record of delivering projects on time, within scope, and within budget. - Customer-focused with a passion and drive for customer satisfaction and delivering business value. - Ability to manage multiple tasks and projects simultaneously. - Knowledge of project management methodologies and tools. - Advanced knowledge and hands-on experience with hardware/device and software troubleshooting. - Experience in stakeholder management and communication, ensuring that project goals align with organizational objectives. - Ability to identify project risks and develop mitigation strategies to ensure successful project outcomes. - Exceptional written and verbal communication skills. - Strong listening, problem-solving, negotiation, analytical, and critical thinking skills. - In-depth knowledge of ITIL concepts and comprehensive IT support. - Advanced knowledge and experience with Microsoft 365 and Active Directory. - Comfortable leading one-on-one training and large group presentations. - Availability Monday through Friday for regular shifts, with potential weekend/after-hours work for various projects. - Some weekend/after-hours work may be necessary for various projects. - Travel up to 10% of time to support company activities nationwide. Benefits - Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. - Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities. - Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending. - Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match. - All benefits are subject to the applicable plan terms.

• Act as the pioneering technical voice for Tailscale in APAC, cultivating market presence, initiating customer engagement frameworks, and defining regional technical execution strategies. • Partner closely with AEs to identify, qualify, design, and close new commercial opportunities, managing the regional pipeline effectively to hit and exceed quota outcomes. • Lead discovery workshops, deliver tailor-made product demonstrations, and manage technical POCs that resolve technical objections and shorten sales cycles. • Engage in direct R&D activities such as writing code, developing custom tool integrations, and contributing fixes or features directly back to Tailscale's core product to solve deep technical barriers for strategic regional customers. • Document and synthesize critical field insights, architectural trends, and regional product requirements to provide structured feedback that informs product, engineering, and GTM strategies. • Build reusable demo environments, solution blueprints, technical whitepapers, and objection-handling documentation to uplevel the global Solutions Engineering organization. • Collaborate with adjacent customer-facing technical teams simultaneously building out in Singapore to ensure tight feedback loops, consistent service delivery; partnering together to actively establish and anchor Tailscale’s company culture in the region.

• Serve as a trusted advisor to enterprise customers, helping define data, analytics, cloud, and AI strategies that align with business objectives. • Lead technical discovery sessions, architecture workshops, and solution design engagements with client stakeholders ranging from engineering teams to executive leadership. • Architect scalable, secure, and high-performing data and AI solutions leveraging Snowflake, cloud platforms, and modern data technologies. • Partner closely with sales teams to support business development efforts, including client presentations, solution proposals, technical demonstrations, RFP responses, and proof-of-concept engagements. • Collaborate with BlueCloud's advisory, sales, and delivery teams to ensure solution designs are practical, scalable, and aligned with customer requirements. • Design enterprise data architectures, including data warehouses, data lakes, data pipelines, governance frameworks, and AI/ML environments. • Help customers evaluate and adopt Snowflake capabilities, including Cortex, AI applications, data sharing, governance, and advanced analytics solutions. • Guide cloud modernization and migration initiatives across AWS, Azure, and GCP environments. • Develop reusable reference architectures, accelerators, best practices, and solution playbooks that improve delivery consistency and speed. • Provide architectural oversight throughout project delivery, ensuring solutions meet performance, security, scalability, and compliance requirements. • Mentor engineers, consultants, and junior architects while promoting architectural excellence and knowledge sharing across the organization. • Stay current on emerging trends across AI, data platforms, cloud technologies, and industry-specific innovation, bringing new ideas and perspectives to customers and internal teams. • Represent BlueCloud at customer events, partner meetings, industry conferences, and thought leadership initiatives.

Role Description We are seeking an experienced MuleSoft Integration Engineer to design, build, and operate enterprise integration solutions on the MuleSoft Anypoint Platform. In this role you will own the integration lifecycle, including: - API design - Flow development - Deployment - Observability - Ongoing optimization The ideal candidate will combine deep hands-on MuleSoft experience with strong API-led connectivity practices, and will partner with enterprise architects, application teams, and integration partners to deliver reliable, secure, and reusable integration assets. You will work closely with cross-functional partners — product, design, engineering, operations, and business stakeholders — to translate ambiguous requirements into well-engineered solutions. You will be expected to raise the bar through code review, design review, and mentorship of more junior engineers. The successful candidate brings strong engineering discipline, a clear communication style, and a track record of shipping meaningful work that holds up well in production. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of integration experience with strong focus on MuleSoft Anypoint Platform. - Strong hands-on experience with Anypoint Studio, DataWeave, and Mule runtime. - Solid understanding of API-led connectivity and RAML/OAS API design. - Hands-on experience with CloudHub, Runtime Fabric, or Hybrid deployment. - Experience with API security standards (OAuth2, mTLS, JWT) and Anypoint API Manager. - Working knowledge of CI/CD for MuleSoft. - Familiarity with event-driven integration using Anypoint MQ or Kafka. - Excellent troubleshooting, communication, and documentation skills. - Experience integrating with major SaaS platforms (Salesforce, SAP, Workday, ServiceNow). Requirements - Design and develop integration flows in MuleSoft Anypoint Studio, including DataWeave transformations, error handling, and reusable connectors. - Apply API-led connectivity (System, Process, Experience APIs) to deliver reusable, composable integration assets. - Design and publish well-documented APIs using API Designer and the Anypoint Exchange. - Configure and manage runtimes (CloudHub, Runtime Fabric, Hybrid) appropriate to workload requirements. - Implement strong API security using OAuth2, mTLS, JWT, and Anypoint API Manager policies. - Build event-driven integrations using Anypoint MQ, Salesforce Platform Events, or Kafka. - Optimize integration performance, including pooling, caching, parallel processing, and message size management. - Build CI/CD pipelines for MuleSoft applications using Maven, Anypoint CLI, GitHub Actions, or Jenkins. - Migrate legacy integrations from other middleware (Oracle SOA, BizTalk) to MuleSoft. - Implement comprehensive monitoring and alerting using Anypoint Monitoring and external observability tools. - Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures. - Mentor junior developers and contribute to internal integration patterns and standards. - Collaborate closely with security, enterprise architecture, and application development teams. Benefits - Competitive base salary commensurate with experience, plus benefits. - 100% remote work opportunity. - Long-term, multi-year engagement aligned to the Bright Vision SOW delivery roadmap. How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 650-6699. Learn more about Bright Vision Technologies at www.bvteck.com .