Senior AML/KYC Onboarding Manager Location: Must be based in EST timezone, huge preference for NY Hybrid (office based in Jersey City) Remote | Full-time Compensation: $150K - $165K Our client is a high-growth financial technology firm seeking a highly experienced and detail-oriented Senior AML/KYC Onboarding Manager. This critical role is responsible for leading and managing the institutional customer due diligence and onboarding processes, ensuring the organization maintains the highest standards of compliance with AML, KYC, and broader regulatory requirements. The ideal candidate brings a sophisticated background in financial crimes compliance and onboarding strategy. This individual will serve as a key leader in enhancing and scaling risk-based onboarding procedures across multiple lines of business, balancing rigorous regulatory adherence with a focus on operational efficiency and a seamless customer experience. Key Responsibilities - Onboarding Leadership: Lead and perform the institutional customer onboarding function, including reviewing complex escalations, decisioning accounts, and managing customer Requests for Information (RFIs). - Regulatory Alignment: Oversee and audit onboarding procedures to ensure strict alignment with internal policies and global regulatory standards, including BMA, FinCEN, FATF, and OFAC. - Policy Development: Develop, enhance, and implement comprehensive risk-based onboarding policies and procedures to address evolving financial landscapes. - Operational Optimization: Drive continuous improvement initiatives to optimize onboarding timelines, improve data quality, and elevate the overall customer experience. - Performance Metrics: Monitor and analyze KPIs related to onboarding activities, producing regular reports and strategic insights for senior leadership. - Cross-Functional Collaboration: Partner with Engineering and Product teams to enhance automation and system capabilities, supporting scalable and robust onboarding workflows.

About this role: In this role, as the Remote Support Onboarding Leader , you will lead a remote support team that delivers high-quality advisor onboarding and accurate account-opening support. You'll coach contractor resources, oversee quality control, and collaborate closely with divisional leaders and advisors to improve processes and ensure seamless operational execution. In this role, you will: Manage and develop complex teams handling multifaceted tasks and operations for remote support team as part of advisor onboarding Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development as it relates to the remote support model Make decisions and resolve issues regarding operations of the team to meet business objectives Collaborate and consult with immediate colleagues and cross functional business partners Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution Assign account opening work and identify any performance issues with contracted resources Quality Control check all account openings from the FAs that remote support is being provided for in their division, coach, and develop on errors if made Mentor and guide all contracted resources Build & maintain relationships with their Divisional Managers, FAs, Branch Managers, CAs/Support Staff Schedule and conduct remote support calls/meetings in their divisions Coach and develop the contractor resources that are supporting FAs in their divisions Conduct one-off training as needed Required Qualifications: Desired Qualifications: Strong analytical, problem-solving, and decision-making abilities with a proven track record of driving operational improvements. Excellent verbal and written communication skills, with the ability to influence and collaborate at all organizational levels. Experience opening Financial Advisor (FA) accounts. Customer service background with proven ability to handle difficult conversations professionally and effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Demonstrated ability to manage projects at a high level, including planning and execution Strong influencing skills with the ability to build relationships and be relatable across diverse teams and leadership levels. Job Expectations: Follow enterprise guidelines related to in-person office work schedule. Currently, hybrid work schedule (at least 3 days in-person/week) - this is subject to change in the future This position is not eligible for Visa sponsorship This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to compliance with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process Minimal travel - Less than 25% Job Locations: St. Louis, MO Charlotte, NC Dallas, TX Des Moines, IA Minneapolis, MN Phoenix, AZ Posting End Date: 1 Mar 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Monitor and respond to the onboarding email inbox daily • Answer routine onboarding questions • Escalate complex issues as needed • Maintain clear, professional, and timely communication • Track completion of pre-boarding and onboarding tasks • Send reminder emails and text messages to ensure deadlines are met • Proactively follow up with new hires who are missing required steps • Maintain tracking systems (Notion, Google Sheets, LMS, etc.) • Take attendance for onboarding sessions and required trainings • Ensure all new hires attend scheduled orientation sessions • Follow up immediately with no-shows via email and text • Maintain attendance documentation • Monitor required training completion (LMS, compliance modules, etc.) • Send reminders and escalation notices for overdue trainings • Maintain accurate records of completion status • Maintain onboarding trackers and status dashboards • Prepare onboarding materials as needed • Support calendar coordination for onboarding sessions • Complete additional onboarding related administrative tasks as assigned

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. In this role, you’ll… Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists. Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy. You’ll Be a Good Fit If: You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication You love problem solving; you’re naturally curious, especially about health tech Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else You are successful working independently and remotely, and adapt well to changing priorities and customer needs You are comfortable meeting quantitative metrics, including the number of conversations you work on per day You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required Our Core Values WE’RE HERE TO HELP People come to Support because they need help with something. Sometimes it’s a Big something and sometimes it’s a Small something, but they’re reaching out because they don’t think they can solve their problem alone. We position ourselves as a partner to their success, and we start from a place of kindness. ACCOUNTABILITY IS KEY We recognize that Problems have Solutions, even when not all of them are Tech Support. We believe we’re all responsible for a great Customer experience, and this empowers both how we own our individual work but also how we keep each other to a high standard. We stand up for our Customers and what makes their experience with Grow better, even when it is hard. SURPRISE AND DELIGHT Our love of helping others in their time of need defines the experience we provide. We strive to go above and beyond for every person we interact with in order to give people what they don’t know they want, or need. We help people unlock the best parts of the Grow Therapy platform, and ensure they’re successful in their shared mental health journeys. EMPATHY AND COMPASSION ARE PER-REQUISITES We always remember: each person we speak to is an individual. Every person we speak to has had a day; some of the days have been good, some bad, but they've all had one. Listening to them and keeping their success at heart is our raison d'etre. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website. We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.