• Monitor and respond to the onboarding email inbox daily • Answer routine onboarding questions • Escalate complex issues as needed • Maintain clear, professional, and timely communication • Track completion of pre-boarding and onboarding tasks • Send reminder emails and text messages to ensure deadlines are met • Proactively follow up with new hires who are missing required steps • Maintain tracking systems (Notion, Google Sheets, LMS, etc.) • Take attendance for onboarding sessions and required trainings • Ensure all new hires attend scheduled orientation sessions • Follow up immediately with no-shows via email and text • Maintain attendance documentation • Monitor required training completion (LMS, compliance modules, etc.) • Send reminders and escalation notices for overdue trainings • Maintain accurate records of completion status • Maintain onboarding trackers and status dashboards • Prepare onboarding materials as needed • Support calendar coordination for onboarding sessions • Complete additional onboarding related administrative tasks as assigned

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. In this role, you’ll… Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists. Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy. You’ll Be a Good Fit If: You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication You love problem solving; you’re naturally curious, especially about health tech Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else You are successful working independently and remotely, and adapt well to changing priorities and customer needs You are comfortable meeting quantitative metrics, including the number of conversations you work on per day You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required Our Core Values WE’RE HERE TO HELP People come to Support because they need help with something. Sometimes it’s a Big something and sometimes it’s a Small something, but they’re reaching out because they don’t think they can solve their problem alone. We position ourselves as a partner to their success, and we start from a place of kindness. ACCOUNTABILITY IS KEY We recognize that Problems have Solutions, even when not all of them are Tech Support. We believe we’re all responsible for a great Customer experience, and this empowers both how we own our individual work but also how we keep each other to a high standard. We stand up for our Customers and what makes their experience with Grow better, even when it is hard. SURPRISE AND DELIGHT Our love of helping others in their time of need defines the experience we provide. We strive to go above and beyond for every person we interact with in order to give people what they don’t know they want, or need. We help people unlock the best parts of the Grow Therapy platform, and ensure they’re successful in their shared mental health journeys. EMPATHY AND COMPASSION ARE PER-REQUISITES We always remember: each person we speak to is an individual. Every person we speak to has had a day; some of the days have been good, some bad, but they've all had one. Listening to them and keeping their success at heart is our raison d'etre. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website. We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

• Support the Scaled onboarding of new customers using established processes and playbooks • Assist customers with account setup, product configuration, and basic training in both one-on-one and group settings • Conduct onboarding calls and follow-ups with clients to promote adoption of Foley’s software • Help educate customers on how to use Foley’s products to meet compliance requirements • Track onboarding tasks, milestones, and customer progress in internal systems • Partner with Sales, Support, and Customer Success to ensure smooth customer handoffs • Identify questions, challenges, or delays during onboarding and escalate as needed • Contribute to onboarding documentation, templates, and process improvements

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,  and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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