• Deliver exceptional customer service in all contact interactions • Provide advanced technical and operational assistance to IRA customers • Assist Financial Advisors with IRA onboarding and new plan setup • Process daily transactions including new IRA plans, distribution requests, and payroll contributions • Monitor reports and fix processing errors • Act as a subject matter expert for IRA-related inquiries

• Respond to incoming customer calls, addressing their questions and providing service • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience • Uphold exceptional customer service standards through articulate and effective verbal and written communication • Keep customer accounts meticulously updated with accurate information

Role Description We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond. You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required. - Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service - Manage bookings for flights, hotels, tours, and transportation accurately and efficiently - Offer personalized travel recommendations based on each client's preferences and needs - Address customer concerns and complaints promptly with a solutions-focused approach - Process booking documentation and maintain accurate client records - Build and maintain long-term client relationships to support satisfaction and retention - Efficiently manage and resolve customer concerns with professionalism - Stay current on travel trends, industry updates, and supplier offerings to better serve clients Qualifications - Customer-first mindset with strong communication skills - Experience in customer support, hospitality, or tourism preferred - Reliable, organized, and capable of multitasking - Comfortable navigating online systems and digital booking tools - Passionate about travel and delivering excellent service Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates Benefits - Work-from-home flexibility - Flexible hours - Training and mentorship - Growth opportunities within a growing travel company - Access to industry discounts and travel benefits - Positive and team-oriented culture

Role Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. - Respond to customer inquiries via phone, email, and support channels - Assist customers with order status questions - Support subscription and account management requests - Help customers navigate services and available resources - Escalate inquiries when appropriate - Maintain accurate customer records and documentation - Deliver empathetic and professional customer service - Meet quality, productivity, and customer satisfaction goals - Follow all customer privacy and compliance requirements Qualifications - Fluent English and Spanish communication skills - Minimum 1 year of customer service or call center experience - Strong phone communication skills - Professional written communication skills - Empathy and patience when assisting customers - Strong attention to detail - Ability to work independently in a remote environment - Comfortable discussing sensitive wellness-related topics professionally and respectfully Requirements - Telehealth support experience (Nice to Have) - Healthcare support experience (Nice to Have) - Pharmacy support experience (Nice to Have) - E-commerce customer service experience (Nice to Have) - Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (Nice to Have) Benefits - Compensation: USD $5.50 per hour - Paid weekly - Independent Contractor status Training & Schedule - Monday-Friday, 8:00 AM-5:00 PM Central Time - Ongoing schedules will be communicated during the hiring process Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Prescreen Questionnaire - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.