Job Closed
This listing is no longer active.
Solving for safer
Field Service Engineer - Eastern Region - US Remote
Location
Maryland
Posted
111 days ago
Salary
$80K - $100K / year
Seniority
Mid Level
Job Description
Field Service Engineer - Eastern Region - US Remote
Motorola Solutions
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Responsibilities: Install and support WatchGuard Video applications at Client site, these can be Azure cloud based, Linux based, or Windows based depending on the customer Develops and implements the most efficient and cost-effective solutions Evaluates system specifications for business requirements Preferred Qualifications: Good communication skills verbal and written Must have 3+ years of experience working in a Field Service environment preferred. Must have experience installing and implementing processes Ability troubleshoot and resolve technical issues in a timely matter preferred. Must have a valid driver's license to be considered for this position. The ability to travel up to 50% within the Eastern Region as needed. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $80,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: High School diploma, Technical Certificate, Associates, or Bachelor's degree, or 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wireless Communication Systems, IT Systems, Telecommunications, and Public Safety experience required. Must be able to obtain a background clearance as required by our government customers. #LI-JM3 #LI-REMOTE Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Job Requirements
- Works closely with management to prioritize business goals and information needs
- Install and support WatchGuard Video In-Car Police Video hardware
- Train end users on functionality of end to end usage of the video system
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost. • Perform system installation, PM, calibration, retrofit, training and troubleshooting. • Escalates service problem and take ownership of problem until it is resolved. • Provides technical expertise and value to customers. • Provides answers to customer inquiries concerning system. • Provides hardware development and consultation. • More senior levels may provide recommendations/inputs into the next generation product development.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, currently has a Field Service Engineer opportunity. This role reports into EDS, an Ellsworth Corporation company located in Sparks, NV. Open to on-site or remote work. The hiring team is open to candidates at the associate, career, or senior level, depending upon experience. Performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installations of equipment ranging from low to high complexity, serving both national and international customers. Maintains equipment documentation related to internal assembly, testing, setup, and troubleshooting. Delivers start-up services and customer training during installations. Responsibilities - Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and system components at customer locations. Sr. level candidates will also handle special purpose equipment. - Provides after-sales technical support and machine maintenance training to customers. - Completes documentation related to machine issues, repairs, and/or installations to support timely billing. - Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and provides estimated arrival times for unscheduled service requests. - Responds to routine customer and sales inquiries regarding equipment operation and performance. Qualifications - 2+ years of direct work experience (3+ years of direct work experience for Sr. level or 0+ years of direct work experience for Associate level). - Bachelor’s degree from a four-year college in Engineering or related field; other combinations of education and experience may be considered. - Strong customer service skills. - Ability to manage difficult or emotional customer situations. - Responds promptly to customer needs and solicits customer feedback to improve service. - Continuously pursues training and development opportunities (Sr. level candidates will also have an in-depth knowledge of the machine tool industry, latest technologies, and company product lines). - Observes safety and security procedures. - Frequent travel – 25-50% domestic and occasionally international. - The ability to lift 75 lbs., frequently bending and lifting safely. Benefits - Competitive wage and bonus plan. - Comprehensive benefit package including Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays. - Wellness Program, Social Events, Community Involvement, and much more!
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Client Our client is a company developing frontier physical AI models. They are building diverse datasets of human activity. To do this, they deploy advanced wearable hardware to capture high-fidelity, multimodal data in real-world environments like factories, kitchens, and warehouses. Role Overview We are looking for a hands-on Field Engineer to own the technical success of our data collection hardware in the wild. You will be responsible for testing wearable devices, ensuring hardware/software reliability in diverse environments, and driving the iterative design of our Standard Operating Procedures. You will be the link between our technical team and our field operations - running lab & field testing, capturing feedback, identifying issues, analysing the root cause and ultimately helping design a more resilient system. Commitment Required: Minimum 20h/week, upto 40h/week Project Duration: 2+ months Locations: New York or Boston Selection Process: One Client Interview What does day-to-day look like? - Hardware & Software Field Testing - Stress Testing: Put multiple wearable devices through their paces in different conditions (speed, temperature, humidity, dust, lighting etc). - On-site Debugging: Troubleshoot data capture, connectivity, ergonomics, battery life, and software crashes in real-time to minimize downtime. - Feedback & Product Iteration - UX/Ergonomics Feedback: Collect detailed feedback from human demonstrators regarding wearable weight, comfort, interference, and heat dissipation during long shifts. - Technical Reporting: Create structured testing reports to help teams prioritize key fixes and feature requests. - Feature Validation: Act as the first user for new software features or hardware mods before they are rolled out to the broader operator fleet. - SOP Design & Optimization - Process Engineering: Work with the operational team to design the most efficient way to charge, sync, and deploy multiple wearables simultaneously. - Data Quality Control: Monitor & analyse incoming data streams for quality issues and share feedback & insights with the technical team to help resolve these. - Training: Build technical training manuals and train non-technical operators on how to handle and maintain the hardware.
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Client Our client is a company developing frontier physical AI models. They are building diverse datasets of human activity. To do this, they deploy advanced wearable hardware to capture high-fidelity, multimodal data in real-world environments like factories, kitchens, and warehouses. Role Overview We are looking for a hands-on Field Engineer to own the technical success of our data collection hardware in the wild. You will be responsible for testing wearable devices, ensuring hardware/software reliability in diverse environments, and driving the iterative design of our Standard Operating Procedures. You will be the link between our technical team and our field operations - running lab & field testing, capturing feedback, identifying issues, analysing the root cause and ultimately helping design a more resilient system. Commitment Required: Minimum 20h/week, upto 40h/week Project Duration: 2+ months Locations: New York or Boston Selection Process: One Client Interview What does day-to-day look like? - Hardware & Software Field Testing - Stress Testing: Put multiple wearable devices through their paces in different conditions (speed, temperature, humidity, dust, lighting etc). - On-site Debugging: Troubleshoot data capture, connectivity, ergonomics, battery life, and software crashes in real-time to minimize downtime. - Feedback & Product Iteration - UX/Ergonomics Feedback: Collect detailed feedback from human demonstrators regarding wearable weight, comfort, interference, and heat dissipation during long shifts. - Technical Reporting: Create structured testing reports to help teams prioritize key fixes and feature requests. - Feature Validation: Act as the first user for new software features or hardware mods before they are rolled out to the broader operator fleet. - SOP Design & Optimization - Process Engineering: Work with the operational team to design the most efficient way to charge, sync, and deploy multiple wearables simultaneously. - Data Quality Control: Monitor & analyse incoming data streams for quality issues and share feedback & insights with the technical team to help resolve these. - Training: Build technical training manuals and train non-technical operators on how to handle and maintain the hardware.
