Ellsworth Adhesives

• Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations • Integrates equipment with customer and/or third-party vendor equipment, as needed • Provides after-sales technical support and machine maintenance training to customers • Performs preventive maintenance on customer equipment as required • Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests • Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance • Participates in trade shows as required

• Determines and presents the customer with potential engineered solutions for customer applications, and coordinates application testing with the customer • Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel) • Partners with key stakeholders from internal departments, customers and vendors to ensure that the customers’ needs are being addressed • Participates in periodic meetings to maintain technical knowledge of specialty chemical solutions and effectively utilizes technology to efficiently manage their territory • Identifies and pursues new business opportunities to achieve sales targets and grow sales in assigned territory

• Determines and presents the customer with potential engineered solutions for customer applications, and coordinates application testing with the customer • Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel) • Partners with key stakeholders from internal departments, customers and vendors to ensure that the customers’ needs are being addressed • Participates in periodic meetings to maintain technical knowledge of specialty chemical solutions and effectively utilizes technology to efficiently manage their territory • Identifies and pursues new business opportunities to achieve sales targets and grow sales in assigned territory

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, currently has a Field Service Engineer opportunity. This role reports into EDS, an Ellsworth Corporation company located in Sparks, NV. Open to on-site or remote work. The hiring team is open to candidates at the associate, career, or senior level, depending upon experience. Performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installations of equipment ranging from low to high complexity, serving both national and international customers. Maintains equipment documentation related to internal assembly, testing, setup, and troubleshooting. Delivers start-up services and customer training during installations. Responsibilities - Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and system components at customer locations. Sr. level candidates will also handle special purpose equipment. - Provides after-sales technical support and machine maintenance training to customers. - Completes documentation related to machine issues, repairs, and/or installations to support timely billing. - Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and provides estimated arrival times for unscheduled service requests. - Responds to routine customer and sales inquiries regarding equipment operation and performance. Qualifications - 2+ years of direct work experience (3+ years of direct work experience for Sr. level or 0+ years of direct work experience for Associate level). - Bachelor’s degree from a four-year college in Engineering or related field; other combinations of education and experience may be considered. - Strong customer service skills. - Ability to manage difficult or emotional customer situations. - Responds promptly to customer needs and solicits customer feedback to improve service. - Continuously pursues training and development opportunities (Sr. level candidates will also have an in-depth knowledge of the machine tool industry, latest technologies, and company product lines). - Observes safety and security procedures. - Frequent travel – 25-50% domestic and occasionally international. - The ability to lift 75 lbs., frequently bending and lifting safely. Benefits - Competitive wage and bonus plan. - Comprehensive benefit package including Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays. - Wellness Program, Social Events, Community Involvement, and much more!