This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, currently has a Field Service Engineer opportunity. This role reports into EDS, an Ellsworth Corporation company located in Sparks, NV. Open to on-site or remote work. The hiring team is open to candidates at the associate, career, or senior level, depending upon experience. Performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installations of equipment ranging from low to high complexity, serving both national and international customers. Maintains equipment documentation related to internal assembly, testing, setup, and troubleshooting. Delivers start-up services and customer training during installations. Responsibilities - Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and system components at customer locations. Sr. level candidates will also handle special purpose equipment. - Provides after-sales technical support and machine maintenance training to customers. - Completes documentation related to machine issues, repairs, and/or installations to support timely billing. - Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and provides estimated arrival times for unscheduled service requests. - Responds to routine customer and sales inquiries regarding equipment operation and performance. Qualifications - 2+ years of direct work experience (3+ years of direct work experience for Sr. level or 0+ years of direct work experience for Associate level). - Bachelor’s degree from a four-year college in Engineering or related field; other combinations of education and experience may be considered. - Strong customer service skills. - Ability to manage difficult or emotional customer situations. - Responds promptly to customer needs and solicits customer feedback to improve service. - Continuously pursues training and development opportunities (Sr. level candidates will also have an in-depth knowledge of the machine tool industry, latest technologies, and company product lines). - Observes safety and security procedures. - Frequent travel – 25-50% domestic and occasionally international. - The ability to lift 75 lbs., frequently bending and lifting safely. Benefits - Competitive wage and bonus plan. - Comprehensive benefit package including Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays. - Wellness Program, Social Events, Community Involvement, and much more!

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Client Our client is a company developing frontier physical AI models. They are building diverse datasets of human activity. To do this, they deploy advanced wearable hardware to capture high-fidelity, multimodal data in real-world environments like factories, kitchens, and warehouses. Role Overview We are looking for a hands-on Field Engineer to own the technical success of our data collection hardware in the wild. You will be responsible for testing wearable devices, ensuring hardware/software reliability in diverse environments, and driving the iterative design of our Standard Operating Procedures. You will be the link between our technical team and our field operations - running lab & field testing, capturing feedback, identifying issues, analysing the root cause and ultimately helping design a more resilient system. Commitment Required: Minimum 20h/week, upto 40h/week Project Duration: 2+ months Locations: New York or Boston Selection Process: One Client Interview What does day-to-day look like? -  Hardware & Software Field Testing - Stress Testing: Put multiple wearable devices through their paces in different conditions (speed, temperature, humidity, dust, lighting etc). - On-site Debugging: Troubleshoot data capture, connectivity, ergonomics, battery life, and software crashes in real-time to minimize downtime. - Feedback & Product Iteration - UX/Ergonomics Feedback: Collect detailed feedback from human demonstrators regarding wearable weight, comfort, interference, and heat dissipation during long shifts. - Technical Reporting: Create structured testing reports to help teams prioritize key fixes and feature requests. - Feature Validation: Act as the first user for new software features or hardware mods before they are rolled out to the broader operator fleet. - SOP Design & Optimization - Process Engineering: Work with the operational team to design the most efficient way to charge, sync, and deploy multiple wearables simultaneously. - Data Quality Control: Monitor & analyse incoming data streams for quality issues and share feedback & insights with the technical team to help resolve these. - Training: Build technical training manuals and train non-technical operators on how to handle and maintain the hardware.

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Client Our client is a company developing frontier physical AI models. They are building diverse datasets of human activity. To do this, they deploy advanced wearable hardware to capture high-fidelity, multimodal data in real-world environments like factories, kitchens, and warehouses. Role Overview We are looking for a hands-on Field Engineer to own the technical success of our data collection hardware in the wild. You will be responsible for testing wearable devices, ensuring hardware/software reliability in diverse environments, and driving the iterative design of our Standard Operating Procedures. You will be the link between our technical team and our field operations - running lab & field testing, capturing feedback, identifying issues, analysing the root cause and ultimately helping design a more resilient system. Commitment Required: Minimum 20h/week, upto 40h/week Project Duration: 2+ months Locations: New York or Boston Selection Process: One Client Interview What does day-to-day look like? -  Hardware & Software Field Testing - Stress Testing: Put multiple wearable devices through their paces in different conditions (speed, temperature, humidity, dust, lighting etc). - On-site Debugging: Troubleshoot data capture, connectivity, ergonomics, battery life, and software crashes in real-time to minimize downtime. - Feedback & Product Iteration - UX/Ergonomics Feedback: Collect detailed feedback from human demonstrators regarding wearable weight, comfort, interference, and heat dissipation during long shifts. - Technical Reporting: Create structured testing reports to help teams prioritize key fixes and feature requests. - Feature Validation: Act as the first user for new software features or hardware mods before they are rolled out to the broader operator fleet. - SOP Design & Optimization - Process Engineering: Work with the operational team to design the most efficient way to charge, sync, and deploy multiple wearables simultaneously. - Data Quality Control: Monitor & analyse incoming data streams for quality issues and share feedback & insights with the technical team to help resolve these. - Training: Build technical training manuals and train non-technical operators on how to handle and maintain the hardware.

Role Description Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. - On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment - Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times - Ensure escalation situations are managed and corrected quickly and professionally - Provide 2nd line support to the distributors in all aspects of customer support - Have a very high level of product knowledge - Define PM kits and all service tools - Build a service database of information to align with our corrective action systems - Provide information such as fault trees and training materials - Run tests and simulations at our facility to assist with problem solving - Travel to the field to train and/or resolve customer issues - Train service engineers - Attend and complete all required training and certification exams - Learn to be proficient in service and repair of all systems (current, new, and updates) - Be able to work independently and take ownership of customer base - Be completely self-sufficient in the field - Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations - Become and remain compliant with REPtrax and VendorMate - Follow all company policies regarding travel, expenses, meetings, and meals - Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently - Maintain service calendar accessible by CS Manager/staff - Close reports to CSD on Great Plains, PM Reports, Service Reports - Required to wear dosimeter when in direct contact with radiation emitting devices Qualifications - Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred - Technical training and at least 2 years hands-on experience servicing medical equipment. Experience with CT and Imaging a plus - ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream - Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking - Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast-paced environment - Willing to travel overnight - Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required - Budget, expense, and resource management experience required - Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Requirements - Comfortable with technology, able to present using a laptop computer - Proficient with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome - Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable - High attention to detail - Understanding of terminology and ability to share and communicate effectively within the group - Ability to organize and prioritize tasks resulting in consistent productivity - Ability to function within and support a team environment and build strong working relationships - Dependable and punctual - Ability to meet accuracy and productivity goals - Good problem-solving skills, ability to evaluate situations and prioritize factors in decision making - Self-motivated, utilize available resources for self-improvement and development - Flexible: able to follow directives and accomplish tasks outside of normal duties Travel Requirements - Willingness to travel internationally, overnight, and on weekends with 75% travel required - Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required Physical Requirements - Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds - Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear - Must be able to sit and/or drive for long periods of time when travelling - Must be able to stand for long periods of time (8-15 hours) for multiple days - Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather) - Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation - The noise level in the work environment is occasionally very loud - Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus Benefits - Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution) - Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution) - Vision (Blue Cross Blue Shield): 100% company paid - Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid - 401k Retirement (Fidelity): 100% company match up to 5% - Tax Deferred Health Care Savings Programs - Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft - Generous paid time off, tuition reimbursement, and more!