• Provide configuration, troubleshooting, and advisory support to customers for post-deployment. • Deliver services within agreed SLAs, ensuring high customer satisfaction. • Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively. • Support recurring releases and deployments, helping customers adopt new features and updates. • Participate in customer workshops and calls, helping to gather and refine requirements. • Work collaboratively across internal delivery teams and external stakeholders. • Create documentation and knowledge articles to support internal learning and customer self-service. • Support and mentor junior consultants, contributing to team development and knowledge sharing.

Role Description ECS is seeking an experienced Cloud Application Technical Lead to work remotely providing support for cloud-related application and infrastructure migration and modernization efforts performed under this contract for NIH NIAID Enabling and Advancing Technologies (NEAT). This engagement supports the External Enterprise Software Development Support Services program area which includes the development, support, and maintenance of NIH enterprise applications managed by the Software Engineering Branch. Please Note: This position is contingent upon [contract win]. The NIAID NEAT Cloud Application Technical Lead will utilize the approved development technologies to solve complex business problems and architect frameworks for development, integrating web services, and review developer source code. Key Responsibilities - Solution Architect: - Providing technical leadership in identifying, designing, and implementing web and mobile application standards as well as investigation of technical alternatives. - Design, maintain and implement Azure resources, including virtual networks, storage solutions, compute instances, databases, and application services. - Assist business domain stakeholders with migration "lift and shift" cost-benefit analyses of on-premises vs. cloud-based solutions. - Create a secure and scalable mobile system architecture that integrates with existing systems and designated partner applications. - Ensure applications are FISMA compliant. Recommend and implement security features as necessary, to adhere to Federal, HHS, NIH, and NIAID security requirements. - Evaluate and employ software tools that will allow the development and deployment of mobile software using a ‘write-once, run-anywhere' model. - Cloud Migration: - Provide advisory and technical support for cloud-related application and infrastructure modernization efforts. - Architect and troubleshoot high availability and resilient solutions using methods, including clustering and failover. - Collaborate with business stakeholders and development teams to create solutions to take advantage of cloud services and capabilities (e.g. auto-scaling, serverless architectures, micro-services, containerization, etc.). - Conduct proof-of-concept and pilot projects to evaluate cloud migration and modernization approaches. - Assist SEB in conducting market research on cloud platforms and tools. - Agile Delivery: - Collaborate with business stakeholders and cross-functional teams to ensure project alignment with business objectives. - Prepare and present HHS Enterprise Performance Life Cycle (EPLC) stage gate deliverables and presentations to review boards. - Conduct and/or participate in formal and informal reviews throughout the EPLC life cycle. - Enable Continuous Integration/ Continuous Delivery (CI/CD) pipelines for web and mobile applications. - Ensure compliance with quality assurance standards, guidelines, and procedures. Qualifications - Bachelor's degree in Computer Science, Information Security or related field. - Minimum 10+ years of hands-on software development experience designing and developing enterprise applications using Microsoft Tech Stack. - 5+ years of experience leading technical teams in Agile environments. - 3+ years of hands-on experience building large scalable web and mobile based applications using React. - Experience with utilizing .NET Platform (.NET 8) with JavaScript, React and Vue for the front end and Microsoft SQL Server databases for data storage. - Experience installing, configuring, and integrating custom solutions, COTS, GOTS, and FOSS into a larger collection of services and systems. - Travel within the Washington DC Metro Area, and CONUS as needed.

• Independently manage client relationships on carbon management (CCF, PCF, and Net-Zero Management) and generate ideas to improve these relationships in the long term • Process sustainability and company data to produce Corporate Carbon Footprints and validate the software's results • Play a key role in shaping and developing our software

• Convert qualified enquiries into confirmed luxury safari bookings focused on South Africa • Design tailor-made itineraries including safari lodges, city stays, coastal extensions, and curated experiences • Manage the full client journey from initial consultation through to post-travel follow-up • Provide expert advice on South African safari destinations, lodges, and travel logistics • Liaise with lodges, hotels, and suppliers to ensure seamless travel arrangements • Manage multiple client itineraries simultaneously with exceptional attention to detail • Build strong client relationships to encourage repeat business and referrals • Maintain accurate CRM records, quotes, and booking documentation • Deliver exceptional service aligned with a high-end luxury travel standard • Stay up to date with South African travel trends, product updates, and industry changes