• Combine engineering logic with digital strategy to build the content operation that helps SMEs solve problems and make confident decisions. • Act as a product owner for our content, deciding the best format to solve customer problems and analyzing content performance. • Ensure that Tameson is the primary source of truth for our products for Google, LLMs, and humans at SMBs. • Identify gaps in our current approach and execute improvements that drive the biggest impact. • Create unique value that competitors and AI models cannot replicate, producing proprietary assets like physical product benchmarks and deep-dive technical diagrams.

Role Description Our client is seeking a Technical Specialist II to support the U.S. Department of the Treasury's Office of Safety, Health, and Emergency Preparedness (SHEP). This role focuses on supporting the functionality, security, and training surrounding Treasury's emergency management systems, specifically Blackberry's AtHoc and Everbridge's Visual Command Center (VCC). The successful candidate will interface with internal IT teams, third-party vendors, and Treasury stakeholders to ensure tool compatibility, availability, and operational readiness during continuity and emergency operations. - Provide technical support and troubleshooting for AtHoc and VCC tools to ensure optimal performance and compatibility with Treasury IT systems. - Coordinate with SHEP, Treasury Departmental Offices IT, and vendor stakeholders to resolve system issues and implement updates. - Assist in database and distribution list management to maintain current user data. - Support exercises and real-time operations by activating and monitoring emergency communication tools. - Draft and update system documentation, SOPs, training materials, and user guides. - Develop and conduct training sessions for Treasury employees and accountability officers. - Assist in the development of policies and protocols in support of emergency communications operations. - Maintain cybersecurity compliance documentation, including FISMA audit support and POA&M tracking. - Represent Treasury in interagency working groups and technical forums related to emergency management tools. Qualifications - Strong customer service orientation with excellent organizational, analytical, and problem-solving skills. - Proven ability to independently manage priorities and meet deadlines in a fast-paced environment. - Excellent written and verbal communication skills. - Ability to prepare technical documentation and deliver user training. - Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Must be detail-oriented and task-driven with the ability to follow procedures precisely. Requirements - Prior experience with Blackberry's AtHoc and Everbridge's Visual Command Center (VCC) is a must. - Minimum High School Diploma or equivalent and a minimum of 2 years of technical or IT-related experience. - Experience supporting enterprise software applications, especially within a government or secure environment, preferred. - Familiarity with emergency management, cybersecurity protocols, or continuity of operations (COOP) support is highly desirable. - Must be a U.S. Citizen or Lawful Permanent Resident with at least three years of residency in the U.S. - Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) background investigation. - Must comply with Homeland Security Presidential Directive 12 (HSPD-12) requirements. Company Description Our client is an Equal Opportunity Employer.

Role Description You'll be creating the natural language instructions that make AI agents effective at solving complex business problems. This is fundamentally about process decomposition and clear communication - breaking down messy, real-world workflows into precise instructions that agents can follow reliably. In this role, you will: - Decompose complex business workflows into clear, step-by-step natural language instructions - Design instruction hierarchies and rule systems that agents can follow consistently - Create reusable instruction patterns and templates that can be composed across different problem domains - Work with subject matter experts to understand business processes, then craft agent instructions that capture that expertise - Test and refine agent behaviors through iterative instruction design - Build progressive disclosure systems that reveal complexity only when needed - Document effective instruction patterns and anti-patterns for the broader team Qualifications - Strong technical writing experience - Experience with prompt engineering or AI tool usage - Experience creating detailed process documentation, SOPs, or similar structured content - Some programming experience (preferably Python), you need to be able to read code, and create logical changes - Experience with API documentation, developer tools, or similar technical products - Proven track record of learning complex technical concepts quickly Requirements - Background in business process analysis or workflow optimization (Highly Valuable) - Solid programming skills (Python preferred) and ability to work across the stack (Highly Valuable) - Experience with decision trees, flowcharts, or similar process modeling (Highly Valuable) - Familiarity with any LLM tools (ChatGPT, Claude, etc.) for work tasks (Highly Valuable) - Experience with Multi-Agent Design Systems (Highly Valuable) - Background in training development or instructional design (Bonus Points) - Knowledge of specific business domains (finance, healthcare, etc.) (Bonus Points) Benefits - Competitive compensation - Comprehensive and well-rounded benefits package for full-time employees - Health coverage - Wellness programs - 401K company match - Self-managed PTO - Unique incentives that celebrate your accomplishments - Remote and Hybrid Work - Time Off When You Need It - Benefits That Flex - Professional Development

• Develop and maintain user manuals, guides, online help content, and process documentation. • Collaborate with engineers, product teams, and subject matter experts to translate technical concepts into clear, user-friendly documentation. • Create technical specifications, training materials, reports, and presentation content. • Manage documentation projects end-to-end, including planning, writing, editing, and publication. • Review and edit content for clarity, consistency, accuracy, and adherence to style guidelines. • Update and maintain documentation based on system changes, user feedback, and release cycles. • Support usability testing efforts to ensure documentation meets end-user needs. • Communicate updates, findings, and project status to stakeholders and business users.