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Payoneer

The commerce technology company powering payments and growth for the new global economy.

Account Engagement Manager

ManagerManagerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

9 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Engagement Manager

Payoneer

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach. • Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach. • Identify growth opportunities and expansion signals, including cross-sell and increased product usage. • Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios. • Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights. • Maintain accurate and up-to-date customer data and engagement tracking in CRM systems. • Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies. • Support inbound customer needs and respond to key signals with timely, relevant outreach. • Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.

Job Requirements

  • 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role.
  • Experience managing large customer portfolios in a scaled or tech-touch model.
  • Strong understanding of customer lifecycle, adoption, and retention drivers.
  • Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale.
  • Highly data-driven, with the ability to interpret customer signals and translate them into actions.
  • Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows.
  • Strong organizational skills and ability to prioritize across many accounts simultaneously.
  • Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.

Benefits

  • Health insurance
  • Professional development opportunities

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