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SupportYourApp

SupportYourApp is an industry leader in premium outsourced customer support that provides tech companies with reliable, cost-effective services. A multinational

DevOps Engineer, Fluent Ukrainian

Location

Ukraine

Posted

4 days ago

Salary

0

Seniority

Senior

Job Description

DevOps Engineer, Fluent Ukrainian

SupportYourApp

• Будувати, підтримувати та оптимізувати CI/CD pipelines для веб-продуктів, сайтів та внутрішніх сервісів компанії у Jenkins та GitLab CI/CD • Підтримувати поступову міграцію deployment processes з Jenkins на GitLab CI • Забезпечувати стабільні, repeatable та predictable deployments з rollback-механізмами і мінімальною кількістю manual steps • Налаштовувати та підтримувати Docker-based runtime environments для web applications та сервісів • Стандартизувати Docker, docker-compose, deployment scripts та runtime-конфігурації, щоб рішення не потребували регулярного rework • Адмініструвати Linux-сервери у production-середовищі: налаштування, patch management, troubleshooting, performance analysis • Автоматизовувати infrastructure setup, configuration management та maintenance-процеси через Ansible і Bash • Підтримувати web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching та базові security rules • Налаштовувати, підтримувати та покращувати monitoring, logging та alerting для production systems • Аналізувати deployment failures та production incidents, визначати root cause і пропонувати preventive actions • Підтримувати backup/restore, monitoring та базове troubleshooting для MySQL/PostgreSQL • Забезпечення reliability та stability production systems • Аналіз production incidents, проведення root cause analysis та впровадження preventive actions • Участь у post-incident reviews та підготовка технічних висновків після інцидентів • Впроваджувати та підтримувати security practices для Linux і web infrastructure: hardening, контроль доступів, оновлення, закриття вразливостей • Документувати інфраструктурні рішення, deployment workflows, конфігурації та важливі зміни • Узгоджувати production changes з командою, попереджати про ризики та не вносити критичні зміни без прозорої комунікації • Проактивно виявляти слабкі місця в deployment, infrastructure та application architecture, які можуть призвести до нестабільності, та ініціювати їх усунення.

Job Requirements

  • 3+ роки досвіду адміністрування Linux-серверів у production-середовищі (systemd, networking, firewall, SSH, логування, storage, processes, performance troubleshooting)
  • Впевнене розуміння мережевих технологій і протоколів (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing, діагностика мережевих проблем)
  • Практичний досвід роботи з Docker та docker-compose (runtime-середовища, networking, volumes, дебаг, оптимізація)
  • Досвід побудови та підтримки CI/CD (Jenkins, GitLab CI/CD), включно з автоматизованим деплоєм, rollback та мінімізацією downtime
  • Досвіду автоматизації інфраструктури та конфігурацій (Ansible)
  • Досвід роботи з Nginx (reverse proxy, SSL, routing, деплой веб-застосунків)
  • Розуміння принципів SRE: reliability, observability, incident response, root cause analysis
  • Досвід роботи з моніторингом та логуванням (Prometheus, Grafana, ELK/Promtail, Sentry або аналоги) та побудови alerting-стратегій
  • Базовий/середній досвід адміністрування MySQL/PostgreSQL (backup/restore, моніторинг, troubleshooting)
  • Розуміння best practices безпеки Linux та веб-інфраструктури (hardening, access control, SSL/TLS, patching, vulnerability handling)
  • Сильні навички troubleshooting: локалізація проблем, root cause analysis, preventive actions
  • Самостійність та ownership у роботі з інфраструктурними задачами end-to-end
  • Англійська мова на рівні Intermediate (В1) та вище.

Benefits

  • Унікальні артпростори в Києві на ст. м. Васильківська (відчуй атмосферу! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) або можливість співпраці у віддаленому форматі
  • Комунікація, заснована на довірі, та відсутність трекерів активності
  • Гармонія між проєктною завантаженістю та особистим часом, а також – внутрішня медична політика
  • Креативна спільнота і культура, орієнтована на людей та взаємний фідбек
  • Привабливі винагороди за запрошення друзів
  • Конкурентна компенсація в USD
  • Оплачуваний онбординг і доступ до корпоративної бібліотеки

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