Role Description For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Supportive Care Liaison II identifies palliative care needs and facilitates transitions to hospice when appropriate. This role partners with clinical teams and palliative operations to conduct telephonic assessments, educate patients and families, complete referrals, support care coordination and promote strong interdisciplinary collaboration. If you are located in North Carolina, you will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: - Conduct telephonic palliative assessments and determine next steps (example: schedule provider visits, consult palliative physician, arrange follow-ups, hospice referral or escalate cases). - Complete hospice informational sessions telephonically with Optum patients and families, including providing education and information about the hospice benefit, discussing hospice readiness and eligibility criteria and offering quality hospice providers in the area. - Coordinate accurate and appropriate documentation to support referrals and care transitions. - Support Optum providers with hospice transitions and overcoming barriers to hospice admission including, but not limited to, hospice eligibility reviews. - Serve as a palliative and hospice subject matter expert (SME) for Optum markets. - Collaborate closely with palliative physicians and the interdisciplinary care team. - Document in real time using the EMR systems (Ubiquity, Pathway, Athena). - Build and maintain strong internal and external relationships. - Analyze reports to proactively identify palliative patients needing palliative assessments, follow-ups or escalation. - Contribute to palliative care performance improvement initiatives. - Support advance care planning documentation as needed. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - RN or LPN - 2+ years of hospice or palliative care experience in a patient-facing role focused on initial hospice transitions. - Experience supporting patients and families during end-of-life care. - Knowledge of Medicare hospice regulations and managed care. - Proficiency in Microsoft Office (Teams, Excel, SharePoint) and general computer skills. - Proven excellent written and verbal communication abilities. - Proven to be customer service-focused mindset. - Proven solid skills in task triage, prioritization, and time management in a remote environment. - Proven solid attention to detail and accurate, timely documentation skills. - Proven ability to collaborate with diverse stakeholders. - Proven ability to work independently with strong problem-solving skills and minimal supervision. Requirements - Scheduled Hours: Full Time - Remote (Monday-Friday) - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. - We comply with all minimum wage laws as applicable.

Role Description We are seeking a highly organized and compassionate Medical Patient Service Coordinator to join our clinic team. In this role, you will serve as the primary point of contact for a diverse patient population, ensuring a seamless, culturally sensitive, and positive experience throughout their interaction with our facility. The ideal candidate is fluent in both English and Spanish, demonstrates excellent communication skills, strong attention to detail, and is committed to delivering exceptional patient-centered service in a fast-paced clinical environment. Key Responsibilities: - Provide professional, courteous, and culturally sensitive bilingual communication (English/Spanish), managing a high volume of calls (minimum 120 calls per shift) - Schedule, confirm, and coordinate patient appointments efficiently, including same-day and urgent visits - Maintain accurate patient records in compliance with HIPAA and healthcare regulations - Serve as a liaison between patients, providers, and administrative staff to ensure clear and timely communication - Verify insurance eligibility, obtain authorizations, and assist patients with billing inquiries - Address patient concerns with empathy and professionalism, ensuring timely resolution and appropriate escalation when needed - Support front-desk operations and maintain a welcoming, organized clinic environment Qualifications - High school diploma or equivalent required; additional certification in healthcare administration is a plus - Experience in a medical office, clinic, or high-volume customer service environment preferred - Fluency in English and Spanish (required) - Experience with electronic medical records systems (eClinicalWorks – ECW preferred) - Strong multitasking, organizational, and interpersonal skills - Ability to work efficiently in a fast-paced, multicultural healthcare setting - Commitment to maintaining patient confidentiality and professionalism at all times Work Environment This position is based in a busy clinic serving a diverse community. The role requires the ability to manage multiple priorities, adapt quickly, and maintain a high level of patient satisfaction in a fast-paced, team-oriented environment.

Role Description The Patient Care Coordinator supports hospital-based telehealth and remote patient monitoring operations. This role focuses on continuous virtual patient observation, clinical escalation, and coordination of telehealth workflows to ensure patient safety and high-quality virtual care delivery. - Monitor patients remotely for clinical and behavioral changes and escalate concerns to nursing/physician teams - Support telehealth consultations, scheduling, and Epic-based virtual visit workflows - Ensure smooth execution of virtual care sessions and troubleshoot platform/equipment issues - Document patient behavior, interventions, and safety events (paper documentation) - Perform quality checks, track performance metrics, and support program improvement initiatives - Collaborate with clinicians, leadership, and technical teams on telehealth operations and workflows - Provide training and real-time support for telehealth tools and processes - Maintain compliance with HIPAA and hospital safety protocols Qualifications - Minimum 3 years of direct patient care experience - At least 2 years of telehealth or remote monitoring experience - Experience with EMR systems (Epic preferred) - Background in patient safety, quality improvement, and clinical escalation - Strong communication, multitasking, and problem-solving skills - Associate’s or Bachelor’s degree in a health-related field (preferred) Company Description Navitas Healthcare, LLC is a Joint Commission Certified / WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.

• Deliver exceptional customer service by providing skincare advice and recommending products • Serve as a primary point of contact for Professional Skin Therapists through Live Chat and Email • Support Dermalogica's educational initiatives • Assist with Dermalogica consumer and professional programs • Identify, document, and escalate customer experience trends