Role Description We are seeking a highly organized and compassionate Medical Patient Service Coordinator to join our clinic team. In this role, you will serve as the primary point of contact for a diverse patient population, ensuring a seamless, culturally sensitive, and positive experience throughout their interaction with our facility. The ideal candidate is fluent in both English and Spanish, demonstrates excellent communication skills, strong attention to detail, and is committed to delivering exceptional patient-centered service in a fast-paced clinical environment. Key Responsibilities: - Provide professional, courteous, and culturally sensitive bilingual communication (English/Spanish), managing a high volume of calls (minimum 120 calls per shift) - Schedule, confirm, and coordinate patient appointments efficiently, including same-day and urgent visits - Maintain accurate patient records in compliance with HIPAA and healthcare regulations - Serve as a liaison between patients, providers, and administrative staff to ensure clear and timely communication - Verify insurance eligibility, obtain authorizations, and assist patients with billing inquiries - Address patient concerns with empathy and professionalism, ensuring timely resolution and appropriate escalation when needed - Support front-desk operations and maintain a welcoming, organized clinic environment Qualifications - High school diploma or equivalent required; additional certification in healthcare administration is a plus - Experience in a medical office, clinic, or high-volume customer service environment preferred - Fluency in English and Spanish (required) - Experience with electronic medical records systems (eClinicalWorks – ECW preferred) - Strong multitasking, organizational, and interpersonal skills - Ability to work efficiently in a fast-paced, multicultural healthcare setting - Commitment to maintaining patient confidentiality and professionalism at all times Work Environment This position is based in a busy clinic serving a diverse community. The role requires the ability to manage multiple priorities, adapt quickly, and maintain a high level of patient satisfaction in a fast-paced, team-oriented environment.

Role Description The Patient Care Coordinator supports hospital-based telehealth and remote patient monitoring operations. This role focuses on continuous virtual patient observation, clinical escalation, and coordination of telehealth workflows to ensure patient safety and high-quality virtual care delivery. - Monitor patients remotely for clinical and behavioral changes and escalate concerns to nursing/physician teams - Support telehealth consultations, scheduling, and Epic-based virtual visit workflows - Ensure smooth execution of virtual care sessions and troubleshoot platform/equipment issues - Document patient behavior, interventions, and safety events (paper documentation) - Perform quality checks, track performance metrics, and support program improvement initiatives - Collaborate with clinicians, leadership, and technical teams on telehealth operations and workflows - Provide training and real-time support for telehealth tools and processes - Maintain compliance with HIPAA and hospital safety protocols Qualifications - Minimum 3 years of direct patient care experience - At least 2 years of telehealth or remote monitoring experience - Experience with EMR systems (Epic preferred) - Background in patient safety, quality improvement, and clinical escalation - Strong communication, multitasking, and problem-solving skills - Associate’s or Bachelor’s degree in a health-related field (preferred) Company Description Navitas Healthcare, LLC is a Joint Commission Certified / WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.

• Deliver exceptional customer service by providing skincare advice and recommending products • Serve as a primary point of contact for Professional Skin Therapists through Live Chat and Email • Support Dermalogica's educational initiatives • Assist with Dermalogica consumer and professional programs • Identify, document, and escalate customer experience trends

Plan and implement therapy services via telehealth, conduct biopsychosocial assessments, collaborate with interdisciplinary teams on treatment plans, and ensure compliance with regulations while addressing emotional and social needs of patients and...