Dermalogica

• Deliver exceptional customer service by providing skincare advice and recommending products • Serve as a primary point of contact for Professional Skin Therapists through Live Chat and Email • Support Dermalogica's educational initiatives • Assist with Dermalogica consumer and professional programs • Identify, document, and escalate customer experience trends

• Deliver exceptional customer service by providing skincare advice and recommending products • Support customer transactional needs through live chat, email, and phone communication • Collaborate with the Education team to maintain product information and training resources • Document and escalate customer experience trends and opportunities for improvement • Enhance customer journey by supporting initiatives that improve engagement and satisfaction

Role Description The Regional Account Executive is responsible for driving Dermalogica’s retail performance across multiple store locations in Ireland. This field‑based role focuses on: - Building strong retail partnerships - Delivering training - Elevating brand standards - Executing retail activations Qualifications - Strong communication and relationship skills - Commercial and results‑driven mindset - Confident delivering training - Excellent organisation and planning - Thrives in a fast‑paced field environment - Minimum 2 years field‑based retail experience - Background in skincare, beauty, or cosmetics - Experience across multiple stores - Strong understanding of retail sales and customer experience Requirements - Strong communication and relationship skills - Commercial and results‑driven mindset - Confident delivering training - Excellent organisation and planning - Thrives in a fast‑paced field environment - Minimum 2 years field‑based retail experience - Background in skincare, beauty, or cosmetics - Experience across multiple stores - Strong understanding of retail sales and customer experience Benefits - 40k + OTE + Car allowance

• Support Cost Improvement Initiatives • Assist in tracking and quantifying business waste reduction, logistics cost savings, and procurement savings opportunities • Collaborate with cross-functional teams to gather and validate data inputs for ongoing and new initiatives • Perform detailed analysis using Excel, SQL, Power BI, and other tools to support supply chain cost improvement efforts • Help monitor key transformation and savings projects, including business case development and benefit tracking • Contribute to the preparation of presentations for leadership reviews and business updates • Work with the IT data team to extract and ready the data to support key initiatives • Support in the structuring of data warehouse use-cases by performing consolidation requirements and mapping efforts • Build trust with brand partners by answering four key questions (Why, Who, Where, When) to encourage productive and effective communication • Work with the brand teams and central to harmonize data formats and methodologies across diverse systems and processes