NRG Energy

Support content creation and digital marketing efforts by producing draft-level deliverables, assisting with website updates, and collaborating with cross-functional teams to enhance brand messaging and customer engagement.

Title: Graduate Rotational Analyst - Marketing & Content Creation Location: Houston, TX, US, 77010 Company: NRG Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on X @nrgenergy. Graduate Rotation Program We take great pride in the development and offerings included in our Graduate Rotation Program. Our Graduate Rotation Program consists of 2 one-year rotations within different departments of NRG. The Graduate Rotation Program is focused on developing the future leaders of our business. The program provides the opportunity to work in two different roles across the business, while benefiting from a wide support network of colleagues, a direct line manager and the Talent Development Team. Our aim is to help you build your strengths and gain skills that can be used as your career progresses. Our Graduate Rotation Program will appeal to self-motivated, graduating seniors with a proactive, can-do attitude, and a genuine desire to learn about our business and the energy industry. Job Summary: We’re looking for a Graduate Rotational Digital Marketing Intern to join our Marketing organization as part of a year‑long development program designed to build future digital marketing, content, and marketing operations talent. This role provides hands‑on exposure to Digital Marketing and Content & Creative Production, with structured rotations across Business Marketing and Consumer Marketing. The intern will support content creation, website and CMS updates, and front‑end digital execution while learning enterprise‑level marketing processes, governance, and collaboration models. The Graduate Rotational Digital Marketing Intern works under close supervision and mentorship, producing draft‑level deliverables, supporting live campaigns, and gaining practical experience across the digital marketing lifecycle. Successful interns will be considered for future entry‑level full‑time roles within the organization. Essential Duties / Responsibilities: - Create draft digital content (e.g., website copy, basic visual assets, page layouts) under supervision, aligned to brand and messaging standards. - Support Content & Creative teams with editing, formatting, and QA of digital assets prior to publishing. - Assist with website and CMS updates, including content entry, page updates, and validation testing. - Support basic front‑end execution tasks, such as layout adjustments, component updates, and rendering checks across devices. - Participate in digital marketing campaign execution support across Business and Consumer Marketing teams. - Assist with preparing materials for campaigns, launches, and digital updates. - Support performance tracking by helping compile metrics, organize results, and summarize insights. - Learn and apply AI‑based content and productivity tools to support drafting, ideation, and optimization. - Collaborate with cross‑functional partners including Digital Marketing, Creative, Brand, and Marketing Operations teams. - Participate in structured rotational activities, learning sessions, and mentorship opportunities. - Contribute to special projects or a capstone assignment as part of the rotational program. - Perform other duties as assigned. Preferred Qualifications: - Academic or internship exposure to: - Content Management Systems (CMS) - Adobe Creative Suite or basic video editing tools - HTML/CSS fundamentals or front‑end concepts - AI‑based content or marketing tools - Coursework, internships, or portfolio samples related to digital marketing or content creation. Additional Knowledge, Skills, and Abilities: - Willingness to learn and adapt within a fast‑paced marketing environment. - Curiosity about how digital content, campaigns, and websites are planned and executed. - Ability to manage multiple tasks while meeting deadlines with guidance. - Strong collaboration and communication mindset. - Professional approach to feedback, learning, and development. Working Conditions: - Hybrid or remote work environment (Houston-based). - Standard office environment with collaboration across digital and creative teams. - Occasional travel or flexible hours may be required to support production schedules. Physical Requirements: - Sitting, standing, bending, lifting, and manual dexterity may be required. - Ability to operate video, camera, and production equipment may be necessary. Second Rotation Job Summary: We’re looking for a Content Creator & Editor with a strong emphasis on video and multimedia storytelling. This role blends creative ideation, hands-on production, and sharp editorial judgment to produce content that educates, engages, and strengthens the NRG brand across platforms. The Content Creator & Editor is responsible for creating high-quality visual and multimedia assets while ensuring every piece meets brand standards, accessibility requirements, and performance best practices. This role partners closely with Brand, Content, SEO, and Marketing teams to deliver compelling, audience-first content that supports brand education, storytelling, and engagement. Essential Duties / Responsibilities: - Produce high-quality short-form and long-form video content that supports brand education, storytelling, and social engagement. - Manage end-to-end video production including pre-production planning, filming, editing, and final delivery. - Shoot and edit customer stories, how-to videos, energy plan offerings, and educational content. - Create social-first multimedia content tailored to platform behavior, trends, and audience expectations. - Support development of multimedia elements for interactive content such as quizzes, tools, and engagement-driven modules. - Collaborate with SEO and Content teams to incorporate insights, keywords, and audience trends into multimedia and written content. - Leverage AI-based video, editing, and content tools to increase efficiency, scalability, and volume of output. - Maintain production schedules and manage logistics for video shoots and content creation projects. - Ensure all content aligns with brand guidelines, visual identity systems, and accessibility standards. - Support cross-department storytelling needs as new initiatives and priorities arise. - Perform other duties as assigned. Minimum Requirements: - Proven experience as a content creator, video producer, editor, or related role. - Strong storytelling ability across video and digital creative content. - Excellent editing skills with a sharp eye for detail, pacing, and quality. - Ability to adapt tone and style for different platforms and audience needs. - Experience managing multiple projects and deadlines simultaneously. - Demonstrated ability to collaborate effectively with cross-functional partners. - Strong sense of ownership, curiosity, and commitment to continuous improvement. Preferred Qualifications: - Familiarity with social video trends and platform best practices. - Experience applying accessibility standards to video and digital content. - Background in brand, marketing, or corporate communications. - Experience with SEO-informed content creation. Additional Knowledge, Skills, and Abilities: - Strong visual storytelling and creative problem-solving skills. - Ability to balance creative experimentation with brand consistency. - Highly organized with strong attention to detail. - Self-motivated and adaptable in a fast-paced environment. - Collaborative mindset with a positive, solution-oriented approach. Working Conditions: - Hybrid or remote work environment (location dependent). - Standard office and production environments. - Occasional travel or flexible hours may be required to support production schedules. Physical Requirements: - Sitting, standing, bending, lifting, and manual dexterity may be required. - Ability to operate video, camera, and production equipment may be necessary. The base hourly range for this position is: $20 - $70. The base hourly range above represents the low and high end of the hourly range for this position. Actual hourly rates will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Sr Software Engineer, Video Intelligence Location: VIRTUAL, WA, US, 00000 Department: Information Technology Job Description: Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X. Vivint pioneers cutting-edge smart home security solutions, empowering customers to live a safer, smarter, and more sustainable life. We seek passionate, innovative engineers eager to transform the daily lives of millions through groundbreaking solutions. We blend intelligent hardware, real-time sensor data, and AI to transform how people interact with their homes. About This Role We are seeking a Sr Video Intelligence Engineer to advance video understanding. This role will build video-language, summarization, context, and event-reasoning capabilities that improve camera intelligence and customer trust. In this role, you will be responsible to: - Own VLM strategy, video-language understanding, temporal video reasoning, event understanding, and multimodal embeddings. - Improve AI Video Search, video summarization, alert relevance, recognition support, and false-alert reduction. - Build and evaluate systems that generate useful natural-language descriptions, insights, and summaries from video. - Partner with AI, platform, product, and app teams to move models from research to production. - Develop production evaluation methods for precision, recall, grounding, latency, safety, and customer usefulness. - Guide architecture decisions across cloud, edge, and hybrid inference paths for video intelligence. Required Qualifications: - Bachelor’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 5+ years of professional experience in software development, applied science, or ML engineering; or - Master’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 2+ years of professional experience in software development, applied science, or ML engineering - Experience with LLMs, vision-language models, multimodal AI, or generative AI systems - Strong Python software engineering skills - Experience processing, analyzing, or serving video content at scale - Familiarity with event detection, summarization, semantic understanding, embeddings, or model evaluation - Experience deploying AI services into production with Git and CI/CD workflows Preferred Qualifications: - Experience generating natural-language descriptions, summaries, or searchable representations from video - Experience with multimodal foundation models, temporal video understanding, re-identification, or vector retrieval - Experience improving precision/recall, reducing false alerts, or evaluating customer-facing camera AI - Experience with smart home, security camera, IoT, edge/cloud, or real-time inference architectures - Experience with Docker, Kubernetes, GCP/AWS, or production model monitoring The base salary range for this position is: $150K to $180K* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Sr Software Engineer, Audio Intelligence Location: VIRTUAL, WA, US, 00000 Department: Information Technology Job Description: Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. About This Role We are seeking a Sr Audio Intelligence Engineer to build conversational and audio AI experiences for the smart home. This role will develop real-time speech, audio understanding, and multimodal interaction systems across mobile, panel, camera, and future agentic experiences. In this role, you will be responsible to: - Design and build conversational and audio AI experiences using STT, TTS, LLMs, audio understanding, and multimodal context. - Optimize latency, reliability, privacy, grounding, and user experience for real-time interactions. - Build evaluation frameworks for conversational quality, task completion, audio understanding, customer satisfaction, and safety. - Integrate audio intelligence with agentic tool use, memory, personalization, and smart-home context. - Evaluate and benchmark emerging speech, audio, and multimodal AI technologies. - Deploy and monitor production audio and conversational AI services at scale. Required Qualifications: - Bachelor’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 5+ years of professional experience in software development, applied science, or ML engineering; or - Master’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 2+ years of professional experience in software development, applied science, or ML engineering - Experience with speech-to-text, text-to-speech, audio understanding, or conversational AI systems - Strong Python software engineering skills - Experience integrating LLMs or multimodal models into production applications - Familiarity with prompt engineering, evaluation, conversation design, latency optimization, and cloud AI services - Experience with Git, CI/CD, production monitoring, and cross-functional product collaboration Preferred Qualifications: - Experience with wake word, streaming audio, real-time inference, ASR/NLU frameworks, or ambient sound classification - Experience building consumer-facing voice, assistant, smart-home, or conversational products - Familiarity with edge AI, embedded devices, IoT, Linux-based systems, or hybrid edge/cloud architectures - Experience with privacy-aware audio systems, grounding, safety, and customer-trust mechanisms - Experience with Docker, Kubernetes, GCP/AWS, or scalable AI service deployment The base salary range for this position is: $150K to $ 180K. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Accountant, Power - Customer Ops Gross Margin Location: Houston, TX, US, 77010 Department: Accounting Job Description: Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. Job Summary: - This position will be responsible for a full range of financial and operational analysis, and various other financial projects in support of the Retail Business Units. This person will also be responsible for multiple other ad hoc projects as assigned. Essential Duties/Responsibilities: - Responsible for accounting support of the Retail Companies including but not limited to: - Prepare and analyze monthly profitability. - Interface in a variety of forums to research and obtain financial information relating to variance analysis. - Prepare monthly accounting entries. - Prepare monthly account reconciliations. - Prepare monthly and quarterly financial reporting documents or schedules. - Maintain monthly data models. - Analyze detail level data from the Data Warehouse. - Assist in the on-going development or enhancements of the current accounting and reporting functions. - Ensure SOX and internal controls are operating effectively, and documentation is accurate and complete Working Conditions: - Open office environment. - Some overtime required as special projects arise. - Hybrid work schedule (in office 4 days per week) Minimum Requirements: - Bachelor ‘s degree in accounting or finance from an accredited college or university required - 0-2 years of Accounting or Finance Experience - Previous experience in the Power Industry preferred Preferred Qualifications: - Advanced Excel skills. - Efficient time-management to meet multiple deadlines - Ability to identify issues and propose solutions - - For preferred requirements, the questions will be given a weight % to help distinguish which candidates have the most of the preferred skills. Additional Knowledge, Skills and Abilities: - Proficient in effectively communicating to a wide range of audiences in both written and oral form. - Excels in quickly conceptualizing and assimilating data to make decisions and take appropriate action - Adapts effectively to a new and changing environments. - Strong analytical skills and flexibility in dealing with multiple projects. - Comfortably handles risk and uncertainty. - Detail-oriented. - Proficient in the operation of personal computers and windows-based software, specifically Excel. Experience in SAP and HFM would be beneficial but is not required - Works independently through the use of initiative and self-motivation. - Ability to work in a team-oriented environment. Physical Requirements: - Example: Occasionally requires lifting as appropriate to perform duties and responsibilities. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

Title: Senior Manager, Project Services & Controls Location: VIRTUAL, TX, US, 00000 Department: Plant Operations Job Description: As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Job Summary: This Senior Management position will have broad responsibilities to support the effective and compliant administration and delivery of the organization’s Capital Project Portfolio, Development Project Portfolio, and the Department G&A Budget. The successful candidate will be skilled in identifying, analyzing, and providing innovative solutions for project delivery issues and variances. Knowledge of project development, execution, risk management, and administration will be essential. Essential Duties/Responsibilities: - Safety First: Champion NRG’s safety culture by ensuring business partners meet NRG standards and comply with all federal, state, and company safety requirements. - Project & Department Support: Provide project controls and operational support to Development, Engineering & Construction (DE&C) project teams across the full project lifecycle. - Project Controls: Manage project setup and close‑out, authorization and procurement processes, cost and schedule tracking, forecasting and reporting, baseline and change order administration, audits, and budget oversight. - Processes & Continuous Improvement: Support the development, implementation, and administration of project standards, systems, and metrics to improve efficiency, accuracy, execution, and compliance. - Project Lifecycle & Commercial Support: Assist with project development, interconnection, permitting, contracting, and execution activities, including commercial initiatives such as entity formation, joint ventures, partnerships, financing, and M&A support. Minimum Requirements: - Bachelor’s degree and 10+ years of relevant experience OR advanced degree/certification (MBA, MS, CPA, CFA) and 5+ years of experience, with demonstrated expertise in Project Controls and knowledge of project development, financing, accounting, contracting, construction management, and O&M. - Experience leading or supporting large, complex capital or infrastructure projects. - Strong understanding of operational excellence, including processes, systems, metrics, and continuous improvement. - Proven leadership, mentoring, and cross‑functional collaboration skills across remote, office, and field environments. - Excellent communication, decision‑making, and ability to manage multiple priorities under tight deadlines. - Advanced systems proficiency, including: - Excel (advanced formulas, data linking, VBA), PowerPoint, Word - Microsoft 365 (Teams, SharePoint/OneDrive), WebEx, Zoom - Microsoft Project or Primavera - SAP S/4HANA or similar ERP/CMMS - Oracle forecasting/reporting tools (FPR, HPM, HFM) Preferred Qualifications and Degree/Certifications: - Strongly Preferred: Advanced Degree/Certification or equivalent Industry experience pertaining to Business, Accounting, Finance, Engineering, Construction Management, Data Science or certification (ie: Masters, MBA, CPA, CFA, or certificate) - OSHA 30 Certification- (Will be required to obtain certification upon hire) - PMI/PMP Certification - AACE Certification - Six Sigma Certification Working Conditions: - Results- Oriented Environment - Houston office has an open office environment - Time worked outside of normal hours may be required as business needs dictate. - Occasional travel to various sites/business meeting locations as required to support needs. Additional Knowledge, Skills and Abilities: - Ability to take initiative, be a self-starter, and work independently and effectively - Extremely organized and proficient - High-energy, team player with an aptitude for building successful relationships with employees of - all levels including corporate partners as well as external stakeholders - Commercial Experience relating to Partnerships, Contracting, Permitting, Financing - Project Acquisition, Sales & Integration, and Entity Formation & Dissolution - Experience Financial Modeling/Estimating/Scheduling for Capital Projects - Change Management/Process Improvement Experience - Business Strategy Experience - ERP System Implementation (ie SAP) - Familiarity with Project Mgmt Software (ie InEight, Procore, Sage100, FIeldwire, Spectrum, etc) - Familiarity with BIM Systems (AutoCAD/Revit/Trimble etc) - Designing/Maintaining Self-Service Reports: Power BI/Spotfire/Tableau - Data/BI/Automation Tools: VBA, C, C++, SQL, MATLAB, Python etc. - Advanced M365 Configuration: (SharePoint, MSTeams, Flow, Azure, Forms, PowerApps, Power Automate Physical Requirements (Demand and Frequency): Ability to work in an office, plant, and field environment (or at home as applicable). - Frequency, Daily Ability to walk around construction and plant sites and spend time outdoors standing, bending, and walking. - Frequency, Occasional NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspiciondrug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Senior Billing Specialist III- BDCU Location: VIRTUAL, UT, US, 00000 Department: Billing Ops Job Description: Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X. POSITION OVERVIEW This position will be responsible to ensure that our customers are accurately invoiced and loan information creations are processed and funded. Responsibilities include; identifying trends in billing issues and resolving these issues with IT, Customer Care or other organizations, user acceptance testing new IT projects, and providing coaching to various other teams.  KEY RESPONSIBILITIES - Coaching and training for departments on deficiencies in training - Daily monitoring of billing exceptions reports and correction of any errors - Identify and report problems to appropriate audiences - Researching account activity to protect the company from potential fraud - Provide guidance on various project initiatives prioritize issues - Responsible for setting goals and objectives for staff under direct supervision and for ensuring goals and objectives are met - Approves Vacation, sick time and approves weekly time cards for department personnel - Effectively lead and retain BDCU staff by fostering a team environment and providing opportunities for staff to develop new skills - Works extremely well under pressure, meet multiple and often competing deadlines - At all times demonstrates cooperative behavior with supervisors, subordinates, and colleagues - Work closely with Vivint Technology (VT) to provide logic on updating exceptions and creating new ones with new products offered at Vivint QUALIFICATIONS - Education & Experience - Billing/accounting principles experience - High school diploma or equivalent - Preferred Experience - Salesforce (preferred but can be taught for the right candidate) - Zuora (preferred but can be taught for the right candidate) - Skills & Competencies - Advanced skills with MS Office specifically Excel - Salesforce experience - Zuora Experience - Billing Experience - Basic knowledge of bookkeeping and/or accounting principles - Must be highly detail oriented with exceptional follow up and organizational skills - Ability to take a data set and analyze and extrapolate data to determine a course of action WORKING CONDITIONS - Open office environment or fully remote work options available. - Some overtime required with seasonality and as special projects arise. - Travel: Less than 5% - Mandatory in-person meetings in office monthly. - Monday-Friday 4 hours a day PHYSICAL REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent.

Title: Program Manager, Inside Sales Enablement Location: Provo, UT, US, 84604 Department: Program Office Job Description: Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Overview As a Program Manager, Inside Sales Enablement, you will own the strategy, execution, and performance of key programs designed to drive engagement, elevate performance, and enhance the overall experience of Inside Sales representatives. This role is responsible for leading incentives, events, and recognition programs—including our largest annual event, President’s Club—while ensuring all initiatives are aligned to business goals and deliver measurable ROI. You will partner cross-functionally with Sales Leadership, Data, Operations, and Enablement teams to design high-impact programs that motivate performance, strengthen culture, and push the organization toward higher levels of achievement. Responsibilities: As a Program Manager, Inside Sales Enablement, you will be responsible for the following, including but not limited to: Training and Development: - Manage the continued development program for Sales Pros. - Job–specific training program required for all Sales Pros to complete– tied to Path to Pro progression. Topics would include product training, sales training, overcoming objections, goal setting, etc. - Personal and professional development – monthly “lunch and learn” type sessions for anyone to attend. Topics would include personal finance, nutrition, life coaching, etc. - Develop and maintain a mentor program that pushes people to enhance their leadership skills and helps lower-performing reps learn from a variety of people. - Create and curate sales content, training materials, and resources to support the sales team. Ensure that content is current, relevant, and aligned with sales processes and methodologies. - Identify gaps and opportunities for improvements and implement solutions. Incentives & Program Management: - Design and implement an effective incentive program to motivate and reward sales representatives who have consistently performed over time. - Design and execute end-to-end sales and leader enablement initiatives and programs. - Manage the badge locker and ensure new badges are communicated and understood by the department. - Collaborate with stakeholders and management to ensure incentives align with organizational goals and budget constraints. - Plan and execute monthly company connection events for the departments to foster a positive team culture. - Plan and execute all incentive events including incentive trips, President’s Club and off-sites. Drive Performance: - Collaborate with sales leadership to understand business goals and challenges. - Develop and implement a comprehensive inside sales enablement strategy aligned with organizational objectives. - Monitor key performance indicators (KPIs) for the inside sales team. - Provide regular feedback to leaders on their pros progress and performance in the program. - Inspire a team of inside sales representatives to achieve individual and team targets with incentives and training. - Provide quarterly readout with sales leaders to give a pulse on how the program is performing. - Provide timely updates on program milestones, accomplishments, and challenges - Strong understanding of inside sales processes and methodologies. - Excellent communication and presentation skills. - Ability to collaborate with cross-functional teams and build strong relationships. - Demonstrated project management skills. Programs: - Continued Development - Manage the Path to Pro program - Incentives - Manage ProScore badge drops Schedule: - Schedule – 9am to 5pm M-F - Remote work available when approved – max of 1 day per week. - Following Vivint PTO policy – all PTO needs to be approved prior. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Customer Solutions Specialist - Remote Location: US Job Description: Company: NRG Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Ready to launch a career with real growth, technical skill building, and earning potential? Join our Customer Solutions Team, where you'll become a trusted expert who guides customers through account questions, troubleshooting, product value, and advanced support. Who We’re Looking For We’re looking for curious, motivated individuals who love technology, enjoy solving complex problems, and are passionate about delivering world‑class customer solution experiences. As a Customer Solutions Specialist, you’ll master the full customer experience—from account support to advanced troubleshooting to offering valuable add‑on services. You’ll be the calm, confident voice customers rely on—delivering clarity, solutions, and peace of mind. Why You’ll Love It Here We’re committed to creating an environment where you can grow, thrive, and build a long‑term career. - Paid, hands-on training with supportive leaders and coaches - Comprehensive Medical, Dental & Vision—coverage starts Day One - Paid holidays + flexible paid time-off - 401(k) with company match - Employee Stock Purchase Plan (ESPP) - Employee Resource Groups & inclusive culture - Friends & Family Product Discounts Compensation & Career Growth - Starting Rate: $17.50/hour - Career Progression: We offer a structured growth plan with reviews at 90 and 135 days. Each phase unlocks higher pay and added incentives, with the opportunity to reach $19.50/hr within 135 days. On top of hourly pay, you can earn $85–$145+ biweekly through additional compensation programs. Training & Development - Training Week 1: 20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modules - Training Week 2-6: Monday – Friday 8:00am – 4:30pm A Day in the Life As a Customer Solutions Specialist, you will: - Deliver exceptional customer service across a high volume of inbound support calls - Provide clear resolutions for technical, account, and equipment‑related needs - You’ll be expected to take revenue-related actions on most calls—such as pitching an offer or sending a referral. While not every call allows for this (approximately 10–15%), consistently looking for opportunities is key to success in this role. - Manage escalations with resilience and a solutions‑first mindset - Think outside the box to tailor solutions that meet customer needs - Build trust through confident communication and active listening - Multi‑task across systems, tools, and resources while maintaining accuracy - Represent Vivint with professionalism and customer‑centricity What Will Make You Successful You will thrive in this role if you bring: - Curiosity, resourcefulness, and a desire to solve problems - A calm, steady presence in challenging conversations - Strong verbal and written communication - Tech-savviness or interest in smart home technology - Ability to multitask effectively in a fast‑paced environment - Initiative, ownership, and a love for learning - Confidence in offering promotions and product upgrades (sales experience is a plus) - High level of confidentiality and trustworthiness Minimum Requirements - Must be at least 18 years old - Must obtain a Burglar Alarm License (provided and paid by Vivint) - Must be able to type 40 WPM - Cannot reside in CA, CT, DC, ME, or WA Work From Home & Technology Requirements: - Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. - Have a quiet and private location from which to work that includes a desk and chair - You must be able to provide your own equipment which meets the following requirements - A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) - Computer must run Windows 10 or higher - Computer with at least 16GB RAM - Wired internet connection – ethernet cable connection from computer to router - High-speed internet – 35mbps upload and 50mbps download speed required minimum - USB wired headset equipped with a microphone - USB mouse wired mouse - Dual monitors are required (this can include laptop + 1 monitor) - Must provide proof of requirements via image submission & video conference validation Working Conditions This role operates in a professional environment (on-site or remote, depending on assignment). You’ll use standard office equipment including computers, phones, and communication tools. Safety Commitment Vivint maintains a strong culture of safety. Each employee is responsible for completing all required training and upholding safety standards, following all written and verbal directions, and reporting hazards promptly. Compensation Note Compensation reflects market cost of labor and may vary based on location, experience, and skillset. Base pay begins at $17.50 depending on geographical market adjustments. Ready to Build Your Career? Apply Today! If you’re a current employee, please notify your leader before applying. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Title: Cybersecurity Risk Analyst Location: Houston, TX, US, 77010 Company: NRG As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! JOB SUMMARY: The Cybersecurity Risk Analyst supports the organization's cyber risk management program by identifying, assessing, documenting, and communicating cyber risk across systems, applications, technologies, and business initiatives. This role partners with Technology, Business, Enterprise Risk and other stakeholders to enable risk-informed decisions and practical risk treatment outcomes. The role is focused on internal cybersecurity risk assessments evaluating threats, vulnerabilities, control gaps, and business impact while helping stakeholders align on risk acceptance decisions consistent with organizational risk tolerance. Work is guided by the NIST CSF 2.0, with expected familiarity with FAIR and professional AI tools, as well as awareness of emerging technology risks and evolving cyber threats. This role is distinct from team responsibilities centered on third-party risk, vendor contracts, security surveys, or regulatory compliance. Essential Duties and Responsibilities: Cybersecurity Risk Assessment - Conduct cybersecurity risk assessments for systems, applications, infrastructure, technologies, projects, and business initiatives. - Identify, assess, analyze, and document cybersecurity threats, vulnerabilities, control gaps, exploitability considerations, and potential business impacts. - Evaluate inherent and residual cyber risk and develop clear, supportable risk statements, ratings, and recommendations. - Apply established cybersecurity risk assessment methodologies, frameworks, and reference materials, including FAIR and other relevant cyber risk analysis approaches. - Support practical and well-informed cyber risk treatment recommendations, including mitigation, remediation, transfer, avoidance, and acceptance. - Assist in identifying and documenting reasonable cyber risk acceptance positions aligned with business objectives, governance expectations, and organizational risk tolerance. Stakeholder Engagement and Risk Facilitation - Partner with stakeholders across Technology, Cybersecurity, Business, and Enterprise Risk to gather information and support effective cyber risk assessments. - Facilitate meetings, workshops, and working sessions to bring the right stakeholders together for risk identification, analysis, treatment, and acceptance discussions. - Build alignment across teams and help translate technical cybersecurity issues into clear business risk implications and decision points. - Coordinate with team members responsible for adjacent activities, including third-party risk management, compliance support, contract review, security surveys, and regulatory matters, while maintaining primary focus on internal cyber risk assessment and analysis. Vulnerability and Threat-Informed Risk Analysis - Work closely with vulnerability management and other cybersecurity teams to understand vulnerability exposure, remediation priorities, compensating controls, and the impact of technical findings on cyber risk. - Analyze vulnerability data, remediation status, exploitability, and exposure trends to inform cyber risk assessments and recommendations. - Maintain awareness of emerging cyber threats, attack techniques, threat actor activity, and technology developments that may affect the organization’s risk posture. Metrics, Reporting, and Program Support - Collect, organize, analyze, and report cybersecurity risk metrics, trends, and themes to support leadership reporting and program oversight. - Prepare clear and concise risk assessment documentation, reports, summaries, and presentations for technical and non-technical stakeholders. - Support the continuous improvement of cybersecurity risk assessment processes, templates, standards, and reporting practices. - Use approved AI-enabled tools responsibly to support cyber risk research, analysis, documentation, and operational efficiency in accordance with company requirements. - Incorporate considerations related to artificial intelligence, generative AI, and other emerging technology risks into cybersecurity risk assessments, as applicable. Working Conditions: - Hybrid. - Travel minimally. Minimum Requirements: - A bachelor’s degree in Cybersecurity, Information Technology, Information Systems, Risk Management, Business, or a related field is preferred but not required. - A minimum of five years of experience in cybersecurity, information security, cyber risk, technology risk, vulnerability management, IT audit, or a related discipline is essential. - Demonstrated experience performing cybersecurity or technology risk assessments is required. - Familiarity with the NIST Cybersecurity Framework (CSF) 2.0 is required. - Familiarity with FAIR and other recognized cybersecurity risk assessment methodologies, models, or reference resources are required. - Experience with vulnerability management concepts, processes, and reporting, including the ability to interpret vulnerability data in a risk context, is required. - Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and SharePoint, is expected. - Ability to effectively apply approved AI technologies such as CoPilot in a professional environment is expected. Additional Knowledge, Skills and Abilities: Technical & Domain Expertise: - Strong understanding of cybersecurity risk principles, threats, vulnerabilities, control environments, and risk treatment concepts. - Working knowledge of cybersecurity frameworks and references, including NIST CSF 2.0, and familiarity with related standards such as NIST 800-53, CIS Controls, ISO 27001, or COBIT. - Familiarity with cyber risk analysis methods such as FAIR; familiarity with quantitative risk analysis concepts, including Monte Carlo simulation, is preferred but not required. - Knowledge of vulnerability management practices and the ability to connect technical findings to broader business and cyber risk considerations. - Awareness of artificial intelligence, generative AI, and emerging technology risks, and the ability to incorporate those considerations into cyber risk assessments. - Experience in energy, utilities, critical infrastructure, or other highly regulated industries is preferred. - Knowledge of operational technology, industrial control systems, or energy generation and retail environments is preferred. Skills & Competencies: - Strong analytical, critical thinking, and problem-solving capabilities. - Effective stakeholder engagement and facilitation skills, with the ability to bring teams together and drive productive risk discussions. - Ability to gather, interpret, and present risk metrics and related data in a meaningful and actionable manner. - Strong written and verbal communication skills, including the ability to prepare professional documentation and communicate effectively with both technical and non-technical audiences. - Ability to translate complex cybersecurity issues into clear, concise, and business-relevant risk information. - Strong organizational skills and the ability to manage multiple priorities while delivering high-quality work within established deadlines. - Demonstrated ability to work collaboratively across Cybersecurity, Technology, Business, and Enterprise Risk teams. Physical Requirements: - From time to it may be required to move light computer equipment such as laptops. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.