• Lead end-to-end QA activities across complex Back Office systems, workflows, integrations, and enterprise business processes. • Develop and execute effective test strategies, test plans, and validation approaches aligned with business and technical objectives. • Ensure release readiness, production stability, and high-quality delivery outcomes across multiple initiatives. • Manage competing priorities between BAU support and project deliverables while maintaining QA standards. • Apply risk-based testing methodologies to prioritize testing efforts effectively. • Identify quality risks, dependencies, gaps, and release concerns early, and provide actionable mitigation plans. • Take initiative during critical delivery situations such as unclear requirements, testing blockers, integration issues, or release instability. • Partner closely with business stakeholders to align on quality expectations and release readiness. • Act as a trusted QA advisor, communicating risks, progress, and recommendations clearly. • Influence decisions through expertise, data-driven insights, and effective communication. • Demonstrate strong individual contributor leadership through accountability, professionalism, and ownership. • Mentor and support QA engineers through coaching, reviews, collaboration, and knowledge sharing. • Promote a culture of continuous learning, operational excellence, and quality-first thinking. • Drive the adoption of AI-powered QA solutions and intelligent automation practices across testing processes. • Champion automation-first and AI-assisted testing approaches to improve efficiency, scalability, and coverage. • Identify opportunities to reduce manual effort and optimize QA processes through automation and innovation.

Title: French Linguist (Remote) - Gaming Location: London England GB Job Description: About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc. About the role As a Linguist, you’ll play a key role in bringing video game worlds to life for players in French market. You’ll handle a mix of translation and editing tasks, ensuring that every line of text, from in-game dialogue to UI and legal materials, reflects the intended tone, style, and cultural nuance, using a creative translation approach as needed. Working as part of a multilingual localization team, you’ll help deliver high-quality, immersive experiences that resonate with players around the world. Key Responsibilities: - Undertake translation tasks, including in-game text, UI, legally-relevant texts and supporting materials in line with client guidelines, First Party terminology, and established tone and style. - Carry out editorial tasks, including revision and review of translations to ensure linguistic accuracy, consistency, and natural flow. - Perform creative translation and localization tasks, including developing, maintaining, and updating glossaries, style guides, and character profiles within established ownership frameworks. - Meet project deadlines and productivity targets while maintaining high quality within a pre-determined localization pipeline. - Ensure consistency of tone, voice, and terminology across all content and game components. - Collaborate with fellow translators to review work for cohesion and logical content flow. - Identify and resolve localization issues, including issues raised during review, and bugs found during testing. - Use translation and project management tools (e.g., memoQ, JIRA, client-specific systems) to track progress and maintain workflow visibility. - Enter, monitor, and respond to localization queries in accordance with team workflows. - Assist in onboarding new translators, providing guidance on language-specific tools and project norms. - Support candidate test evaluations and contribute to test updates as needed. - Works closely with clients on day-to-day language matters, staying in constant communication to keep content aligned. - Respond flexibly to evolving project requirements and priorities. Compliance and Ethics - Ensure team adherence to company Security, Confidentiality, and Health & Safety policies. - Comply with IT and HR procedures and ensure team-wide compliance. - Uphold ethical business practices, ensuring all actions align with the company's values. Requirements Requirements - Exceptional proficiency in both French and English. - Strong cultural understanding of the French market. - Able to work full time employee on fixed term contract. - 1–3 years of experience in translation, localization, or related language services (game localization experience preferred). - Solid command of CAT tools (e.g., memoQ, Trados, XTM, client-specific systems) and familiarity with workflow platforms (e.g., JIRA, Plunet). - Excellent linguistic accuracy and attention to detail, with a strong focus on consistency. - Collaborative mindset with the ability to manage independent tasks effectively. - Strong problem-solving and communication skills; adaptable to feedback and shifting project needs. - Comfortable working under tight deadlines with a positive, proactive attitude. - Committed to upholding company policies, ISO quality standards, GDPR, and client confidentiality. - Responsible work ethic, promoting safe and supportive working practices. Candidate must be located within UK. Benefits What we offer: - You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. - Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages. - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the well-being of our employees and have a dedicated employee well-being program. We empower our people and offer regular progression opportunities to ensure our employees flourish. - Learn as you work and be part of something real that changes the face of gaming - forever. - Working with a global multi-lingual workforce with superb training and promotion and progression opportunities. Working Condition: - Fully remote within UK - Full-time role (employment contract) - Working Hours: UK Business Hours

• Perform a set of flows using specific instructions and compare results • Explore functionality based on personal experience • Complete surveys and interviews regarding application preferences.

Role Description This job performs quality review for the LTC Insurance operational and claim environment by primarily reviewing processed transactions for accuracy. This includes, but is not limited, to the following essential duties and responsibilities: - Review all policy administration and claim level transactions against the standard operating procedures. - Maintain the review of all Daily and Monthly billing suspense items. - Responsible for reviewing benefit eligibility determinations to ensure that the claim recommendations meet the contractual obligations of the policy. - Assign and document all mechanical and financial errors as discovered. - Maintains a strong working knowledge base of all Long-Term care products and services. - Maintain production and quality standards established in the department. - Participate and support policy review decisions in the appeal process. - Monthly reporting to all engagement managers and supervisory staff on the quality results of their department and staff. - Participate in client level meetings. Create action plans as agreed upon with the client and meet all timelines and deliverables. - Complying with company regulations regarding HIPAA, confidentiality, and private health information. - Other duties may be assigned. - Ability and Flexibility to work overtime as required. Qualifications - In-depth insurance knowledge. Focus on Long Term Care Insurance and Benefit Eligibility determinations a plus. - Promote an exceptional level of excellence and pride in Customer Service. - Integrity/Honesty. - Sound interpersonal and communication skills. - Motivation. - Ability to multi-task. - Meticulous attention to detail. - Ability to lead others through performance and professionalism. - Ability to work in a fast-paced environment. - Highly developed problem-solving skills. - Organizational/Planning/Organizing. - Proficiency in basic computer applications is required. (MS Word, MS Excel). Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.