Technical Operations Lead

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$55K - $70.3K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Technical Operations Lead

Academy of Art University School of Game Development

• Lead data processing and workflow optimization projects from documentation, scheduling, delegation, and testing • Liaise with IT and other technical resource support in meeting project goals and rollout deadlines • Delegate and lead project tasks based on team members’ individual strengths, skill set and experience level • Track project progress, post go-live performance and successful completion of short- and long-term goals • Lead accurate execution and delivery of specific recurring reports (i.e. Gross Applications, Registrations, YOY data comparison, etc.) • Assist with daily tracking, reporting, and ongoing quality assurance checks and measures of ongoing data updates of student information, along with specific QA/reporting needs per time of year • Effectively execute system audits and analyses; Recommend creation of strategic quality assurance system queries and efforts • Effectively lead Admissions Acuity and Web Form Appointment flow, ensuring daily appointment availability and cap are in sync with Admissions Specialists’ work schedule • Collaborate with department leadership to ensure all University and Admissions programs data processes are accurately and timely planned and executed • Work side-by-side with AOS Management Team to monitor and manage all aspects of service levels optimization and all other quality assurance standards • Serve as backup for other AOS Technical and Database partners on reporting, operations, and project needs • Effectively address operations and data issue resolution, recommend and lead stop gap and long-term solutions • Partner with Department Manager in leading onsite and offsite Admissions Events / Open House real time data updates, application processing, tracking and timely results reporting • Support and serve as AOS Manager’s back up in leading all aspects of streamlined communication and daily operation needs for the department • Support VP of Admissions Operations in effectively executing ad hoc data reporting preparations and documentation

Job Requirements

  • Experience leveraging data for detailed reports to Senior Management
  • Proven success leading data processing by utilizing platforms like Salesforce
  • Desire to continuously improve and receive feedback and coaching from Managers
  • Strong attention to detail while meticulously ensuring accuracy, consistency, and high quality in tasks
  • Ability to summarize, analyze and explore large datasets
  • Experience creating relationships between different data tables using Data Analysis Expressions
  • Proficient in Excel including Pivot table and VLOOKUP
  • A Bachelor’s degree - is preferred
  • Desire to work with a variety of employees with varied backgrounds

Benefits

  • health insurance
  • 401k options
  • paid vacation based on years of service (15 days' accrual at start)
  • paid holidays
  • paid sick leave
  • commuter benefit program
  • opportunity to take one undergraduate course tuition free each semester

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