Title: Répartiteur(-trice) Swing / Swing Dispatch Location: Longueuil, QC, Canada Department: Operations - Collection Job Description: I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. This is for a Swing Dispatcher position; shifts will cover gaps, with ample notice for changes. Mainly 6 am to 3 pm or 12 pm to 9 pm (Monday to Friday) or occasionally 9 pm to 6 am (Sunday to Friday) II. Essential Duties and Responsibilities - Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. - Works with sites and the service department to optimize routes based on needs of the customer. - Determines the daily level of driver staffing to provide best mix of responsiveness and productivity - Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. - Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area. - Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. - Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues - Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field III. Qualifications A. Required Qualifications - High School Diploma or G.E.D. - 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively - No experience required - Multi-tasking in a fast-paced work environment with excellent organizational skills. - Bilingual (French and English) - We require a bilingual speaking dispatcher because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec. B. Preferred Qualifications - Call center experience or dispatching experience an asset. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒ Normal setting for this job is: office setting (Remote) Pay: The expected base pay range for this remote position is $55,000 - $65,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

• Own end-to-end inventory visibility, PO coordination, and supply chain execution across key sales channels • Ensure inventory is planned, ordered, tracked, received, and allocated correctly across DTC, B2B, Walmart, and fulfillment centers • Work closely with internal teams, fulfillment partners, and channel partners to keep inventory moving • Manage monthly PO planning, submissions, tracking, and vendor confirmation • Monitor inventory levels across both fulfillment centers and all active SKUs • Run daily checks on key SKUs and escalate stockout risks immediately • Forecast demand across DTC, B2B, and Walmart as a dedicated channel • Manage Walmart inventory needs through RJW and SPS Commerce workflows • Upload reports into the forecasting tool and review inventory recommendations • Lead weekly meetings to review POs, production, and shipments • Track inbound shipments and confirm inventory is received at the correct facility • Coordinate inventory allocation between fulfillment centers and channel needs • Maintain accurate PO, inventory, shipment, and forecast trackers • Monitor new SKU development, pricing, and production timelines • Document updates, risks, action items, and recommendations for stakeholders

• Responsible for the oversight of a team or group • Monitor performance by close interaction with project leadership/functional leadership • Ensure ongoing/revised project documentation and correspondence is accurate and complete • Provide consultation, facilitate metrics collection and develop action plans • Ensure direct reports meet departmental and project productivity and quality metrics • Manage employees from multiple disciplines and act as role model for location • Demonstrate leadership within department, function or location

Role Description Use critical thinking and follow clear and concise processes to ensure that all paperwork/checks in and out of the organization are secure, accounted for, accurate, and in the correct location/queue so that we process items effectively and efficiently. Duties/ Responsibilities: - Review all client paperwork that has been scanned into Account Central or Zendesk from the mailroom throughout the entire day as follows: - Account Central: work items created by the mailroom for client paperwork submitted without a barcode cover sheet or stamped work item at the bottom of the application (responsibilities include: indexing to the proper client folder, indexing of client documents, separating of client applications to their own document line (if applicable), indexing to the correct Request Type) - Zendesk: scanned client paperwork that comes in with a barcode cover sheet or stamped work item at the bottom of the application (responsibilities include: separating and saving the client PDF paperwork, finding the applicable work item in Account Central under Pending Advisor Review, upload the saved documents to their respective document within the work item and completing the work item to the back office for processing) - Notify Support Services when paperwork is ready for them to QC - Receive ALL original paperwork from the mailroom/Support Services team and lock in the vault for safe keeping until mailing. Original paperwork is the responsibility of Document Management. - Acquire if necessary (not just requested) the proper signatures needed on various forms - Work with the mailroom to create all UPS labels and prepare the envelopes - QC the envelope label to ensure it has the proper address per all the notes listed on the forms and notify Support Services of any exception mailing instructions. - Add the tracking numbers to the work item in Account Central - Confirm everything that leaves the office has been scanned so we can confirm what went into an envelope - Complete the work item from the mailout queue in Account Central - Monitor outlook email inbox for items coming from transfer companies, TPA approvals, etc. - If the paperwork needs to be added to Account Central - upload the item. - Work with the mailroom on returned mail communications to the field and service teams. Qualifications - Bachelor’s degree in a related field or the equivalent combination of education and/or experience is preferred. - 2+ Years Customer Service experience preferred - Strong verbal communication skills - Computer proficient – Familiar with Microsoft Office Programs, Internet, etc. - Financial Services background is a must, and some Investment/Brokerage Operations experience is preferred. - Document management and experience in same day processing is a plus Requirements - Detail oriented - Critical thinker - Organizational and time management skills - Flexibility - Customer service orientation - Deadline sensitive - Quality control oriented - Ability to maintain knowledge base of multiple products and services - Ambition to pursue a career in the financial services industry Physical and Other Requirements - May sit at work station for extended periods of time; may view computer screen for extended periods of time. - Periods of fast pace are typical particularly when working to meet daily deadlines. - May need to lift boxes up to 35lbs. Company Description Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.