Title: Account Manager Job Location: Home Based, Home, US Department: Sales Job Description: Account Manager – Packaging Adhesives (North America) Location: Remote (Up to 50% travel) Reports To: National Sales Manager – Packaging Position Summary We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions. The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods. Key Responsibilities Account Management & Customer Growth - Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction - Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership) - Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement - Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions - Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities Customer Partnership & Value Delivery - Serve as the primary point of contact and trusted advisor for assigned customers - Understand customer strategies, challenges, and operational needs to align solutions accordingly - Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes - Ensure a high level of responsiveness to customer needs, issues, and escalations Technical & Solution Support - Provide consultative support by recommending adhesive solutions aligned with customer applications and processes - Collaborate closely with Technical Service and R&D teams to: - Optimize product performance - Support line trials and product qualifications - Troubleshoot and resolve technical challenges - Support continuous improvement initiatives to enhance customer operations and product effectiveness Strategic Collaboration & Internal Alignment - Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience - Share voice-of-customer (VOC) insights to support innovation and product development - Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation Business Planning & Performance Management - Develop and maintain accurate account forecasts and growth plans - Track and report on key performance metrics including: - Account revenue growth - Retention rates - Customer satisfaction - Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce) Qualifications - Bachelor’s degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred) - 8–15 years of experience in B2B sales or account management, preferably in: - Industrial adhesives - Packaging materials - Technical or manufacturing environments - Proven track record of managing and growing existing customer accounts - Strong relationship management and stakeholder engagement skills across multiple levels of an organization - Experience supporting complex, multi-site or national accounts - Technical aptitude with the ability to translate customer needs into practical solutions - Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage - Excellent communication, negotiation, and organizational skills - Self-motivated, collaborative, and customer-centric mindset - Proficiency with CRM tools (Salesforce or equivalent)

• Lead the learning and development programs for client service teams across platforms. • Serve as a subject matter expert on AMS360 and other systems and tools, overseeing training delivery for new users and newly integrated offices. • Design and implement role-based 30-60-90-day onboarding programs for Client Managers and Client Advocates. • Partner with operations leaders to assess learning needs and tailor training strategies aligned with company SOPs. • Provide coaching, guidance, and strategic direction to team leads and learning advocates.

• Work closely with the Commercial team to develop relationships with new and existing clients • Analyze and prepare reports, using syndicated Nielsen solutions and custom research • Creatively and independently resolve any client issues ensuring our clients continue to receive first class client service • Manage internal processes for project set up and participate in project briefing meetings with relevant stakeholders • Produce client reports and presentations by providing insight and advising on strategy with a focus on the goal of the end user • Serve as a primary lead in presenting findings to clients via conference calls or in-person for assigned clients and support delivery of others • Work collaboratively with internal subject matter experts such as Market Research, Account Services and Analytics • Study industry trends and insights to deliver impactful reports to all clients • Involvement in Account and Operations Planning to advise and influence commercial strategy

Role Description Join Our Alpha Iota Family, Where Everyone Wins! - Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact. - Maintain an accurate record of client engagement. - Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat. - Provide great customer experience through a consultative approach. - Be a strong team player and support company directions & goals. - Take ownership of your own performance by evaluating key metrics. - Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions. Working hours: Monday - Friday (10 am - 7 pm), Saturday (10 am - 2 pm) Qualifications - Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry. - Good command of English and Bahasa Indonesia. - Excellent communication skills & interpersonal skills. - Good negotiation skills with the ability to resolve issues and customer concerns. - Sense of ownership and pride in your performance and its impact on the company's success. - Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting. - A proficient communicator with a consultative sales approach. - Self-motivated and possess aggressive sales personality in achieving quantitative results. - Good attitude with hunter mentality. Benefits - Exciting Work-from-Home Opportunities - Learning & Development Programs to Upskill Yourself - Lucrative Salary Package - Health and Wellness Perks & Benefits - Motivating and Supportive Teams - ...and lots more! Company Description Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Keen to understand more? Send your resume to recruitment@alphaiotabpo.com today and let's chat! Please be informed that shortlisted candidates will be contacted by our Recruitment Team.