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Senior Data Incident Preparedness and Response Manager
Location
Canada
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Senior Data Incident Preparedness and Response Manager
TELUS
Title: Senior Data Incident Preparedness and Response Manager Location: - Edmonton--18811 107 Ave NW - Calgary-AB - Montréal-QC - Ottawa-ON - Toronto-ON - Vancouver-BC Management / Professional - Legal Full Time - Regular Job Description: Join our team and what we'll accomplish together The TELUS Data & Trust Office provides world-class, innovative solutions to keep TELUS resilient, secure, and trustworthy. We partner with teams across the organization to advance our corporate priorities, support innovation, and ultimately deliver on our promise to safeguard our customers' privacy and to earn and maintain their trust. We support our business operations across the enterprise, including our telco, agriculture, and health business. We operate globally and respect the laws and operational requirements of all the jurisdictions in which we operate. As a Senior Data Incident Preparedness and Response Manager, you will be working alongside some of the most passionate and innovative privacy and resilience specialists in Canada. You'll be at the heart of keeping TELUS strong and ready for anything—partnering with cybersecurity, communications, operations, and business leaders to build capabilities that protect our business and our customers. You'll transform complex challenges into clear, actionable plans, lead incident response with calm authority, bring teams together around shared goals, and continuously enhance the way TELUS prepares for and manages data incidents and business disruptions. This is a strategic, high-impact role that combines program management excellence with crisis leadership, stakeholder influence, operational mastery and privacy acumen. You'll be known as the trusted advisor who keeps teams connected, focused, and moving forward—the person everyone wants in the room when it matters most. What you'll do - Execute TELUS' data incident management strategy to meet regulatory requirements, minimize risks and exceed customer expectations - Lead or support response coordination during data incidents - Lead incident management response team calls and support notification strategy - Facilitate real-time communication and decision-making across multiple stakeholder groups (executive leadership, operations, communications, legal, cybersecurity) - Develop and maintain response playbooks, escalation protocols, and communication templates - Conduct post-incident reviews to identify and mitigate risks, and drive continuous improvement in response capabilities - Contribute to mandatory breach reporting to individuals and regulators, ensuring information is accurate and complete - Stay informed about emerging threats and vulnerabilities to proactively strengthen response readiness - Facilitate cross-functional planning sessions, scenario exercises, and crisis simulations - Translate technical and operational requirements into clear, actionable communication for executive audiences - Build and maintain relationships with key stakeholders to ensure data incident response capabilities are understood and supported - Develop clear, timely communication protocols and messaging frameworks for incident situations - Coordinate with communications teams to ensure consistent, accurate messaging during disruptions - Participate in monthly/quarterly reporting to provide insights to key internal stakeholders - Support executive briefings and board-level reporting - Identify gaps in current incident management capabilities and recommend improvements - Track key metrics and KPIs related to incident readiness and incident response effectiveness - Continuously learn, innovate, and demonstrate leadership in all areas of the role Qualifications What you bring Must-Have Experience & Skills: - 5 years of extensive experience in complex privacy incident management, business continuity, crisis management, or related operational resilience domains - Knowledge and understanding of privacy legislation (e.g. PIPEDA, GDPR) and their impact on business continuity - Proven experience coordinating cross-functional teams during high-pressure situations or crisis response - Strong facilitation and stakeholder management skills—ability to build consensus and drive alignment across competing priorities - Excellent written and verbal communication skills; ability to translate complex scenarios into clear action plans - Proficiency in writing reports for internal and external stakeholders - Experience developing and maintaining data incident response protocols - Familiarity with crisis management best practices - Ability to make independent decisions quickly to mitigate risk and protect the TELUS brand - Comfortable working with a sense of urgency and adept at remaining calm under stressful circumstances - Strong organizational and project management skills - University degree in relevant discipline (preferred) Nice-to-Have Skills: - Fluent in both French and English - Professional accreditation from the International Association of Privacy Professionals (IAPP) – CIPP, CIPM, or similar - Certification in business continuity (CBCP, BCI, or similar) - Experience in telecommunications, financial services, or other highly regulated industries - Familiarity with cybersecurity incident response and coordination - Experience with crisis simulation exercises or tabletop scenarios Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. #LI-Remote
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Assistant Manager of Data Quality
CSCCSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
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The Business License Manager is responsible for overseeing the day-to-day operations of the Services of Process, to ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives. Some of the things you'll be doing: 1. 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Services of Process Operations Management - Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients. - Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards. - Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities. - Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. 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People Leadership & Development - Lead, mentor, and develop a high-performing team fostering productivity and collaboration. - Manage the full employee lifecycle including hiring, onboarding, training, development, and retention. - Identify training needs and provide structured coaching. - Motivate team members to achieve objectives. - Listen to team feedback and resolve issues or conflicts constructively. - Organize team-building activities to strengthen engagement and collaboration. 5. Cross-Functional & Stakeholder Collaboration - Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution. - Manage stakeholders across jurisdictions effectively. - Present findings, operational updates, and performance metrics to management. - Ensure strong communication and alignment across business units. 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Education - Bachelor's degree in Commerce, Business, or related field. - MBA (preferred). - Strong proficiency in Microsoft Office products and collaboration tools. Key Success Factors - Strong ownership mindset with end-to-end accountability. - Client-first orientation with a focus on service excellence. - Operational discipline and compliance mindset. - Ability to balance performance management with people leadership. - Strong stakeholder relationship management skills. About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. 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It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.


