Job Description Role: Assistant Manager of Data Quality Process - Services of Process Location: Bangalore/ Chennai Schedule: 6.30pm to 3.30 am Working model: Hybrid Introduction: Litigation Management (Service of Process) is a critical legal compliance service through which CSC, acting as a registered agent, receives and manages legal documents on behalf of clients. These documents may include lawsuits, subpoenas, summonses, court orders, garnishments, and other legal notices issued by courts or government authorities. The process ensures that legal documents are accurately received, validated, recorded, and promptly delivered to the appropriate client contacts, enabling clients to meet legal obligations and respond within required timelines. Effective management of the Service of Process function helps mitigate legal and compliance risks, supports regulatory adherence, and enhances client confidence through timely and reliable handling of sensitive legal communications. The Business License Manager is responsible for overseeing the day-to-day operations of the Services of Process, to ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives. Some of the things you'll be doing: 1. Strategic & Operational Leadership - Own and align departmental mission, strategy, and roadmap with organizational goals. - Ensure smooth functioning of the team through effective planning, organizing, and controlling activities. - Design and implement process and operational policies to drive efficiency and scalability. - Ensure all processes are audit-compliant and adhere to defined guidelines and controls. - Maintain the highest levels of accuracy and operational excellence across all deliverables. - Drive a strong "first-time-right" culture to minimize rework and errors. 2. Services of Process Operations Management - Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients. - Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards. - Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities. - Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls. - Handle customer complaints and manage client escalations effectively. - Ensure adherence to SLA commitments. - Coordinate and complete tasks with team members within stipulated timelines. - Work across global time zones as per project and jurisdictional requirements. - Ensure highest levels of productivity, service quality, and client satisfaction. 3. Performance Management & KPI Monitoring - Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance. - Allocate workload effectively to ensure SLA adherence and operational balance. - Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint. - Conduct performance reviews and provide structured feedback. - Recognize and reward high performance. - Proactively report and respond to operational issues and drive them to resolution. 4. People Leadership & Development - Lead, mentor, and develop a high-performing team fostering productivity and collaboration. - Manage the full employee lifecycle including hiring, onboarding, training, development, and retention. - Identify training needs and provide structured coaching. - Motivate team members to achieve objectives. - Listen to team feedback and resolve issues or conflicts constructively. - Organize team-building activities to strengthen engagement and collaboration. 5. Cross-Functional & Stakeholder Collaboration - Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution. - Manage stakeholders across jurisdictions effectively. - Present findings, operational updates, and performance metrics to management. - Ensure strong communication and alignment across business units. What technical skills, experience, and qualifications do you need? - Minimum 8-10 years of experience in business operations, licensing, compliance, or customer service environments. - At least 3+ years of leadership experience, preferably in customer service or regulatory operations. - Bachelor's degree in Commerce, Business, or related field. - Proven track record of mentoring and developing employees. - Experience managing SLA-driven environments and performance metrics. - Experience handling cross-jurisdictional operations is preferred. - Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy. - Proficiency in Microsoft Office Suite: - Advanced Microsoft Excel - PowerPoint - SharePoint - Experience in reporting, query handling, and management presentations. - Strong process documentation and reporting skills. - Excellent organizational and time management skills. - Strong decision-making and problem-solving capabilities. - Effective stakeholder management skills. - Excellent written and verbal communication skills. - High attention to detail. - Strong change management capability. - Flexible to work beyond stipulated working hours when required. - Bachelor's degree in Commerce, Business, or related field. - MBA (preferred). - Strong proficiency in Microsoft Office products and collaboration tols. - Strong ownership mindset with end-to-end accountability. - Client-first orientation with a focus on service excellence. - Operational discipline and compliance mindset. - Ability to balance performance management with people leadership. - Strong stakeholder relationship management skills. Education - Bachelor's degree in Commerce, Business, or related field. - MBA (preferred). - Strong proficiency in Microsoft Office products and collaboration tools. Key Success Factors - Strong ownership mindset with end-to-end accountability. - Client-first orientation with a focus on service excellence. - Operational discipline and compliance mindset. - Ability to balance performance management with people leadership. - Strong stakeholder relationship management skills. About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Role Description Ortomedic is looking for an Order Entry Specialist to join our Sales team in Virginia Beach. This full-time, remote position is an excellent opportunity for entry-level candidates eager to start their career in the Hospital/Health Care industry. As an Order Entry Specialist, you will play a crucial role in managing and processing orders to ensure seamless service delivery to our clients. You will work closely with our sales and operations teams to uphold high standards of accuracy and efficiency in all order-related activities. This position is perfect for individuals looking to develop their skills in a dynamic and supportive environment. We offer a competitive salary range of $36,000 - $45,000 annually, along with a comprehensive benefits package and opportunities for professional growth. Qualifications - High school diploma or equivalent - Strong attention to detail and accuracy - Excellent communication and interpersonal skills - Proficiency in computer applications (MS Office Suite) - Able to work independently in a remote environment - Strong organizational skills and ability to multitask - Basic understanding of order management and sales processes is a plus - Willingness to learn and take on new challenges Requirements - Process customer orders accurately and efficiently - Maintain up-to-date records of orders and inventory - Communicate with sales representatives regarding order status - Assist in resolving customer inquiries and issues related to orders - Collaborate with team members to streamline order processing procedures - Review and verify order details to ensure accuracy - Support the sales team in achieving departmental goals - Participate in training sessions to enhance product knowledge and skills Benefits - Competitive salary range of $36,000 - $45,000 annually - Comprehensive benefits package - Opportunities for professional growth Company Description Join our team at Ortomedic and embark on a journey of growth and innovation.

Role Description ICF is seeking a Project Director with strong health IT expertise to support public health data, and surveillance systems work and health informatics, across federal and state health clients. This role combines project and program delivery leadership with client growth and business development responsibilities. The ideal candidate will bring strong experience in public health data systems, federal consulting, health IT, and technology-enabled solution delivery. This role requires the ability to: - Engage clients - Lead complex health IT projects - Mentor staff - Manage financial and operational performance - Shape growth strategies - Guide capture and proposal efforts - Communicate clearly with technical and non-technical audiences Qualifications - Master’s degree - 10 years of experience - 5+ years of BD/growth/capture/solutioning experience - PMP certification or other relevant project/program management credentials - Must reside in the United States and perform work within the U.S. Requirements - Project/program management experience leading or supporting health IT project delivery in software, data, analytics, health informatics, public health systems, software development, and/or information technology - Experience in federal consulting supporting business development, growth, capture, solution development, proposal development, or solutioning activities - Experience leading complex, multi-workstream IT programs within governance, compliance, or PMO frameworks - Strong client engagement, stakeholder management, written communication, verbal communication, analytical, and problem-solving skills - Ability to work across and lead multidisciplinary teams spanning health, data, technology, delivery, and growth functions Preferred Qualifications - Masters Degree in public health, health informatics, information technology, or epidemiology preferred - Experience supporting federal public health, surveillance systems, or health data initiatives, including work aligned with agencies such as CDC, SAMHSA, or state health programs - Familiarity with federal procurement, capture, and proposal processes - Experience developing solution concepts, opportunity summaries, capability briefings, proposal content, and client-ready materials - Strong understanding of modern enterprise technologies, including cloud, AI/ML, data governance, analytics, cybersecurity, systems integration, and application modernization - Demonstrated ability to define or guide large-scale integrated technology solutions - Experience mentoring staff and developing high-performing teams Pay Range The pay range for this position based on full-time employment is: - $174,701.00 - $296,992.00

Role Description The Data Conversion Lead is responsible for coordinating all activities related to the integration of client legacy data into our business solution. To do this, the Lead uses existing methodologies and tools and ensures that the necessary change requests for these tools and methods are communicated in a timely manner, so the specific needs of clients are met. - Oversee all Data Conversion related tasks as per the defined standards and procedures. - Oversee conversion requirements completion. - Provide advice on data conversion tasks for client teams and TELUS Health team members. - Explain the TELUS Health data structure and business rules to the client. - Identify and track data gaps. - Propose changes to the TELUS Health conversion processes. - Review data quality and accuracy. - Lead the data conversion workshops as well as any other data related meetings/calls required for the client conversion and report any action items, decisions or escalation to the appropriate resource/team. - Serve as the primary escalation point for internal collaborators and client data-related matters, ensuring timely resolution by coordinating with appropriate teams and subject matter experts throughout the implementation process. - Define priorities and plan on the data conversion project and ensure the highest priority work with the highest business value is done first. - Report timely and accurate progress and risks to the project manager with proposed mitigation plans for Data conversion related activities and execution. Qualifications - Bachelor's degree in mathematics, actuarial science, computer science or finance. - Minimum of 5 years experience in the data conversion analysis field. - Fluency in English and French (written and oral). - Intermediate T-SQL / Microsoft SQL Server skills level. Requirements - Experience with Azure DevOps, Microsoft Office, Visual Studio. - Experience with pension plan and group insurance. Soft Skills - Capable of communicating in technical and non-technical terms with clients and stakeholders. - Detail-oriented, analytical and problem-solving aptitude. - Proactive, strong-minded, quick thinker and assertive. - Take ownership and be organized. - Ability to understand the big picture as well as to operate in details of a situation. Benefits - True Work-From-Home Flexibility: Genuine remote-first culture. - Enterprise-Scale Impact: Your work directly affects major enterprise clients with long-term contracts, providing both complexity and job stability. - Scaled Agile Excellence: Experience structured Agile methodology with autonomous teams, clear roles, and influence-based leadership. - Collaborative Culture: Work in an environment that values relational skills and positive influence over traditional hierarchical management. - Career Stability: Join a team with a strong order book and major long-term client relationships spanning multiple years. - Intermediate knowledge of English is required for regular interaction in English with external and internal parties. Salary Range 58,100.00 - 107,900.00 CAD. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.