Role Description The Sales Support Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. - Act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures. - Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email. - Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network. - Utilize problem solving and sound judgement to promote customer satisfaction. - Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate. - Perform Credit & Rebills research and process correctly. Qualifications - High School Diploma or equivalent. - Two (2) years’ relevant work experience. Requirements - Experience as account representative; SAP; Microsoft Office. - Sales support or medical field experience; medical terminology. Benefits - Pay Ranges: - USN: $21.28 - $26.78 USD Hourly - US5: $22.35 - $28.12 USD Hourly - US10: $23.41 - $29.46 USD Hourly - US15: $24.48 - $30.80 USD Hourly - US20: $25.54 - $32.14 USD Hourly - US30: $27.67 - $34.82 USD Hourly - Travel Percentage: 0%

Role Description Join Us in Shaping the Future of Health Care at MVP Health Care, where we’re on a mission to create a healthier future for everyone. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. You’ll contribute to our humble pursuit of excellence by bringing: - Curiosity to spark innovation - Humility to collaborate as a team - A deep commitment to being the difference for our customers Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. Qualifications - Associate degree preferred (or equivalent relevant work experience) - The availability to work full-time, remote within NYS - Medical claims processing analysis skills with strong attention to detail and quality control focus - 3+ years of experience in a related field (accumulator data exchanges and/or health insurance claims processing) preferred - 3+ years of experience using Microsoft Word and Excel preferred - Critical thinking and problem-solving/troubleshooting skills - Curiosity to foster innovation and pave the way for growth - Humility to play as a team - Commitment to being the difference for our customers in every interaction Requirements - Partner with Sales/Marketing, Pharmacy, Claims Operations, and other business units to communicate and resolve accumulator issues aligned with organizational strategy and values - Investigate and resolve accumulator-related issues tied to medical, pharmacy, and behavioral health claims using Facets and Macess systems while meeting assigned project goals - Review, analyze, and evaluate accumulator errors using existing and new data reports; identify root causes and trends, document resolutions, and opportunities for process improvement - Respond to member service calls and inquiries regarding accumulator inquiries, coordinate resolution with impacted internal departments and MVP partners - Document information in the appropriate location; participate in meetings on accumulator objectives, issues, and progress; help maintain current training and process documentation - Run and interpret reports to identify impacted claims, dollar volume, and group/member impact; proactively identify process and efficiency opportunities for accumulator data transmissions - Participate in upper management meetings as needed to provide status updates, communicate risks and impacts, and present findings and recommendations clearly and professionally to internal stakeholders and vendors, as needed - Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer Benefits - Growth opportunities to uplevel your career - A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team - Competitive compensation and comprehensive benefits focused on well-being - An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. We do not request current or historical salary information from candidates. Salary range: $24.00-$31.92 MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on various classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .

Role Description Our Client Service Managers are responsible for both disability case management and client management for their assigned portfolio. Responsibilities include assisting employees on behalf of their employer when the employee is off work, or at risk of being off work for health reasons, as well as partnering with the client to meet any needs they may have contractually, from a process perspective and to ensure their plan continues to meet their needs. Client Service Managers work with a talented and collaborative group of professionals, in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management. We offer: - Remote / work-from-home arrangements and flexible hours - A competitive compensation package including a flexible benefits plan compromised of medical, dental and various retirement savings programs - Access to the same innovative and high-quality well-being support and resources that are provided to our clients Responsibilities - Conduct case assessments, contacting the employee and their direct leader by telephone to explain the disability management process and gather information for assessment purposes - Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee - Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc. - Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary - Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning - Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition - Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders - Attend Case Management and Disability Management department team meetings - Attend client meetings - Partnering with client stakeholders on their reporting needs, initiating report set-up and managing ongoing changes as the customer’s needs evolve - Identifies opportunities for process improvement for the benefit of individual programs and the broader absence management department and taking action as appropriate - Providing consultation and guidance on HR and industry best practice while partnering with client stakeholders to develop communication and training plans - Facilitating regular discussion with the client stakeholders on the program experience - Monthly billing reviews and approvals - Contract renewals and processing - Maintaining client documentation - Other projects and tasks as assigned Qualifications - 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education - Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset - Registration or professional status within the disability management or professional health sector would be an asset - Strong communication skills with exceptional customer service focus - Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity - Detail oriented focus with ability to work independently in fast paced environment - Excellent problem solving skills and ability to apply critical thinking to execute decision making in complex situations Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Role Description As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. - Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports. - Cultivate positive working relationships with contract carriers and helpers. - Use route planning software to build efficient delivery routes. - Handle the dispatch of contract carriers; resolve issues throughout the day as needed. - Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies. - Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery. - Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations. - Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues). Qualifications - 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience. - Bachelor's degree or equivalent related work or military experience. - Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications. Requirements - Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience. - 4-7 years of logistics experience. - 2 years of inventory control and merchandise reconciliation experience. - Solid research, communication and time management skills. Benefits - Competitive pay. - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. - 401(k) retirement plan with up to 5% company match. - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity. - Employee Assistance Program (EAP). - Tuition reimbursement, adoption assistance. - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account. - Health Reimbursement Arrangement.