Role Description UPMC Health Plan and Workpartners is hiring a temporary Contact Center Navigator. This role will work Monday - Friday (Mondays and Friday standard daylight hours EST, Tuesday - Thursday 12 pm - 9 pm EST) and may work remotely. This role will not be eligible to work overtime. The budgeted hourly range for this position is $27.89–$35.00. The KnovaSolutions Contact Center Navigator is responsible for care coordination, health education, and assessment for identified KnovaSolutions members through telephonic and other electronic collaboration with members. Responsibilities include: - Completes Annual Competencies including Ethics and Compliance, HIPAA, Safety, Fraud and Abuse, and Confidentiality/Privacy and Security Awareness. - Preserves confidentiality of the member. - Utilizes independent problem solving and demonstrates ability to propose and implement creative solutions to member problems. - Completes timely and accurate documentation of member contacts in the SMA health record. - Identifies health behaviors, risk factors, or other concerns that would potentially improve members' health if enrolled in the service. - Initiates outbound contact and responds to inbound contact with identified members to facilitate enrollment in KnovaSolutions. - Refers members to Company Benefits. - Provides clinical triage of members to KnovaSolutions Clinical Prevention Specialists. - Conducts initial health assessments using motivational interviewing techniques or other behavioral change skills. Qualifications - Bachelor's degree in behavioral, social work, nursing, public health, or a related field strongly preferred. - 2 years of experience in counseling, clinical assessment, care coordination, coaching, and/or care management strongly preferred. - Active RN licensure strongly preferred. - Bilingual in Spanish is a bonus. Requirements - Knowledge of or ability to learn a family-centered counseling approach that emphasizes nonjudgmental empathic interaction and collaborative development and implementation of behavior change plans. - Basic knowledge of workplace benefits, insurance reimbursement, and EOBs. - Detail-oriented individual with excellent organizational skills. - High level of oral communication skills. - Competently employ motivational strategies for encouraging individuals to explore motivation for change and enhance readiness. - Intermediate proficiency with MS Word and Outlook. - Ability to learn new computer-based documentation skills. - Excellent verbal and written communication and interpersonal skills required. Licensure, Certifications, and Clearances - Act 34

Role Description Estamos em busca de um Agente de Call Center Receptivo para se juntar à nossa equipe dinâmica e comprometida. Se você tem uma comunicação clara e um forte senso de atendimento ao cliente, esta é a oportunidade perfeita para você. - Atender chamadas de clientes, fornecendo informações precisas e soluções para suas dúvidas e necessidades. - Garantir que nossos clientes tenham uma experiência positiva e satisfatória com nossos serviços. - Ter uma atitude positiva, proatividade e a capacidade de trabalhar em um ambiente de alta demanda. - Focar na resolução de problemas e na satisfação do cliente. Qualifications - Experiência em atendimento ao cliente é um diferencial, mas não é obrigatória. Requirements - Comunicação clara. - Forte senso de atendimento ao cliente. - Capacidade de trabalhar em um ambiente de alta demanda. Benefits - Plano de saúde. - Vale-transporte. - Programas de incentivo. - Ambiente de trabalho acolhedor e colaborativo. Company Description A QIRH S.A. é um ambiente inclusivo e valoriza diversidade em todas as suas formas. Todos os candidatos qualificados serão considerados para esta posição.

Role Description The Call Center Sales Supervisor is responsible for leading and developing a team of Call Center Sales Representatives who serve as the first point of contact for prospective residents and their families. This role is responsible for driving team performance, ensuring exceptional customer experiences, maximizing tour conversion opportunities, and maintaining operational excellence within the call center. - Monitor key performance metrics, coach and train team members, conduct quality assurance reviews, and implement best practices. - Improve inquiry response times, tour scheduling rates, lead management, and customer satisfaction. - Support occupancy growth across the organization by working closely with community sales teams, regional sales leadership, and marketing. Qualifications - Associate's degree required; Bachelor's degree preferred. - Equivalent combination of education and experience may be considered. - 3-5 years of senior living sales, inside sales, call center, or customer service experience. - Minimum 1-2 years of supervisory or team leadership experience preferred. - Demonstrated success coaching teams to achieve performance goals. - Strong understanding of lead management, CRM systems, and sales conversion processes. - Exceptional verbal communication and customer service skills. - Strong organizational, analytical, and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in Microsoft Office Suite and CRM platforms. - Experience reviewing performance metrics and using data to drive results. Requirements - Fully remote position. - Access to a dedicated, professional home office environment with reliable high-speed internet. - Work schedules may include evenings, weekends, and holidays based on business needs. Benefits - Competitive salary plus performance-based bonus opportunities. - Health, Dental, Vision, and Life Insurance. - Early access to paycheck. - Paid Vacation, Holidays, and Sick Leave. - 401(k) with company match. - Employee Assistance Program. - Generous Employee Referral Program. - Remote work environment. - Career growth opportunities within a rapidly expanding organization.

Role Description This is a remote position. We are currently looking for Slovenian Market Research Interviewers. As a Market Research Interviewer, you will be conducting opinion-based questionnaires/interviews on a variety of subjects based on the themes of our projects. NO SALES are involved; we conduct confidential Market Research only. Please note: We offer project-based contract (freelance contract). - Salary: £16.50 per hour - Special bonus after successfully completing the probation period: £50 - Extra incentive of £250 upon completing 250 hours of work Qualifications - Fluent in Slovenian - Excellent communication skills - Highly motivated - Level of English suitable for communication with the team - Good keyboard skills - Available for flexible working hours - Live in the United Kingdom - Valid work permit for non-EU members or evidence of application for settled status for EU members - UK bank account - Experience: Call Centre (1 year preferred, not required) - Education: GCSE or equivalent (Required) Requirements - Must be able to work a minimum of 4 shifts (approximately 16 hours) per week - Shifts available: Mon-Fri (Mornings/Afternoons) - Quiet work environment & No distractions or background noise Benefits - Remote work - Full remote training - Competitive pay rate - Flexible schedule of work, easy to combine with your studies or hobbies - Choice between part-time or full-time work - Growth opportunities to progress within the company - Bonus programs and incentives for good performance - A dynamic, fast-paced, challenging and fun environment - Work speaking your own language - Extend your network, working with more than 40 different nationalities Company Description Job Types: Full-time, Part-time, Temporary Employment: Agents from the UK are hired as freelancers and paid by bank transfer. They have to declare and pay their own taxes, national insurance and statutory obligations.