• Advocate for cloud technology • Analyze, design, code, test and implement technical solutions • Collaborate with stakeholders to gather requirements • Monitor work and provide updates • Document technical processes and procedures • Mentor associate and intermediate technical engineers • Stay up-to-date with relevant technologies

Role Description Optiv is hiring an IT Cloud Engineer. The ideal candidate will have deep expertise in VMware technologies (vSphere, ESXi, vCenter, NSX, vSAN) and the ability to integrate those environments with modern cloud services. This position plays a key role in building scalable, secure, and cost-effective hybrid solutions while improving automation, monitoring, and operational efficiency. This individual will work closely with infrastructure, security, and application teams to ensure a smooth migration process, maintain compliance standards, and support ongoing optimization of both VMware and cloud environments. - Design, deployment, and optimization of enterprise VMware environments (vSphere, vCenter, ESXi) supporting hybrid and cloud migration strategies - Assess existing on-prem VMware workloads and develop migration strategies to AWS, Azure, or GCP (e.g., VMware Cloud on AWS, Azure VMware Solution, GCVE) - Design and implement highly available, scalable, and secure hybrid cloud architectures leveraging VMware and native cloud services - Deploy and maintain Infrastructure as Code (IaC) using Terraform, CloudFormation, or ARM templates for both VMware and cloud-native environments - Manage and optimize core VMware components including clusters, storage (vSAN), networking (NSX), and disaster recovery solutions - Support and optimize IaaS, PaaS, and SaaS integrations as part of cloud migration and modernization initiatives - Ensure seamless connectivity and workload mobility between on-prem VMware environments and cloud platforms - Lead end-to-end VMware workload migrations to the cloud, including discovery, assessment, planning, execution, and post-migration optimization - Define migration patterns (rehost, refactor, re-platform) based on application dependencies and business requirements - Coordinate with application, network, and security teams to ensure successful migration outcomes - Troubleshoot complex hybrid environment issues across VMware and cloud platforms - Partner with cloud architects, infrastructure teams, security, and application teams to align migration strategies with business priorities - Create and maintain detailed technical documentation, migration runbooks, and best practices - Contribute to architectural standards and reference designs Qualifications - 5+ years of hands-on cloud engineering experience (AWS, Azure, or GCP) with prior general IT/infrastructure background - 7+ years of overall IT infrastructure or systems experience, including server, network, and storage platforms - Strong experience with at least one major cloud provider: AWS, Azure, or Google Cloud Platform (GCP) - Expertise in compute, storage, networking, and security services - Experience with hybrid and multi-cloud architectures - Experience migrating workloads from on-premises environments (e.g., VMware) to cloud platforms - Proficiency with Infrastructure as Code (IaC) tools such as: Terraform, CloudFormation / ARM / Bicep - Strong scripting and automation skills: Python, PowerShell, Bash - Working knowledge of security frameworks such as NIST, CIS, or ISO 27001 - Experience implementing cloud security guardrails, identity‑first access controls, logging, encryption, and compliance controls - One or more active cloud certifications such as: AWS Certified (Associate or Professional), Microsoft Azure Certified, or Google Cloud Professional Engineer highly preferred - Ability to travel up to 10% Benefits - A company committed to our inclusive value through our Employee Resource Groups - Work/life balance - Professional training resources - Creative problem-solving and the ability to tackle unique, complex projects - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable)

• Design, deploy, and maintain software infrastructure in both cloud (AWS, Azure, GCP) and on-premises environments, adapting to customer classification requirements (IL2–IL6) • Serve as the engineering point-of-contact for application delivery, including performance monitoring, issue escalation, and resolution • Ensure all infrastructure solutions comply with government and industry security mandates; maintain working knowledge of applicable frameworks (NIST, CMMC, FedRAMP) • Partner with cybersecurity resources to document security controls, support IATT and ATO processes, and provide audit metrics • Configure and administer cloud accounts and organizational structures (projects, IAM, networking) within IL4/IL5/IL6 environments across AWS, Azure, and GCP • Build, deploy, and manage containerized workloads, including AI/ML application components, using tools such as Docker and Kubernetes • Support data pipeline configuration and integration with services such as BigQuery, Pub/Sub, or Dataflow where applicable to the deployment environment • Implement and maintain High Availability and Disaster Recovery configurations in accordance with government and industry standards • Contribute to DevSecOps pipeline setup and maintenance within government cloud and on-premises frameworks • Manage competing customer priorities independently, escalating risks, constraints, and blockers to appropriate stakeholders

Role Description TELUS Digital is seeking a Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms. You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen. Responsibilities - Solution Development & Innovation: - Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities. - Contribute to the development of innovative solutions and accelerators on the Google CES platform. - Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches. - Encourage a culture of innovation and continuous improvement within the team. - Cloud Infrastructure Engineering: - Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments. - Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces. - Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components. Qualifications - Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset. - 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions. - Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer. - Practical expertise with Google Customer Engagement Services (formerly CCAI). - Proven success delivering AI/ML-powered customer engagement or contact center solutions. - Strong understanding of customer experience design, contact center operations, and key CX metrics. - Excellent communication and presentation skills for both executive and technical audiences. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.