• Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist). • Lead transition from legacy authentication (KBA/security questions) to modern CIAM approaches using: Transmit FlexID orchestration, Pindrop fraud detection & voice intelligence • Establish a risk-based authentication strategy tailored to phone interactions. • Align with enterprise identity, Zero Trust, and omnichannel authentication frameworks. • Own end-to-end IVR authentication flows including: Pre-authentication (call entry, ANI validation), Passive authentication (device/behavioral signals via FlexID), Voice-based risk scoring (Pindrop), Step-up authentication (OTP, callbacks, agent verification) • Partner with engineering to design low-friction, high-assurance journeys in IVR flows. • Ensure consistent identity decisions from IVR through agent handoff. • Implement and optimize controls to detect and mitigate: Account Takeover (ATO), IVR bot attacks and automation abuse, Social engineering in agent-assisted calls • Partner with Fraud, Call Centers, and Security teams to continuously tune detection thresholds and reduce false positives. • Manage cross-team dependencies and ensure release readiness.

Role Description As a Product Manager, you identify and solve problems using your deep experience in product management. You lead cross-functional teams to define and develop product strategies aligning them with market opportunities, deliver innovative solutions that meet the customers' needs and support business goals. Additionally, you are responsible for steering the product's overall strategy to ensure it aligns with long-term vision and promotes future growth. This is a remote position that can be done from anywhere in the US. You may be expected to travel occasionally. Responsibilities - Consulting - Serve as a Trusted Advisor to Our Clients: Build trusting relationships with client stakeholders, providing strategic insight and guidance, serving as the primary point of contact for product-related inquiries, updates and decisions. - Conduct Market, Business and User Research: Conduct thorough market research, competitive analysis, business analysis and/or user interviews to identify opportunities and inform product decisions, translating collected insights into actionable strategies. - Manage Risk: Proactively identify potential risks and challenges that may have an impact on product delivery or performance. Develop contingency plans and mitigation strategies to address these risks effectively. - Stakeholder Management - Build and Maintain Stakeholder Relationships: Develop trusted relationships with stakeholders at all levels, maintaining a clear understanding of their priorities and expectations. - Drive Alignment Across Competing Priorities: Facilitate stakeholder discussions to surface conflicting needs early, broker trade-offs, and secure commitment to a shared direction. - Communicate Clearly and Deliberately: Adapt communication style and level of detail to the audience, delivering concise, decision-ready updates that are precise and unambiguous. - Manage Adoption as Part of the Product: Engage stakeholders continuously from discovery through post-launch, proactively addressing resistance and ensuring sustained commitment to the product direction. - Negotiate and Influence Effectively: Navigate competing agendas, scope pressure, and misaligned expectations with tact and confidence while maintaining strong working relationships. - Product Delivery - Display Strategic Leadership: Define and articulate the long-term product vision and strategy in alignment with company goals. Drive product roadmap initiatives that reflect market trends, customer feedback and business priorities. - Promote Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Delivery and other key participants to ensure successful product development, launch and adoption. Facilitate communication and alignment across diverse teams, ensuring all efforts are focused on accomplishing the product’s vision and satisfying end users needs across product iterations. - Manage the Product Lifecycle: Oversee the entire product lifecycle from ideation through launch, adoption and beyond. Define product requirements, prioritize features and manage trade-offs to deliver high-value and high-quality products on time and within budget. - Establish a Metrics Driven Approach: Define key performance indicators (KPIs) and metrics to effectively measure product success. Analyze data to gain insights, identify areas for improvement, and drive iterative enhancements that continuously add value to the product and user experience. - Champion Continuous Improvement: Promote a culture of continuous improvement and innovation within the product team. Encourage experimentation, feedback loops and agile methodologies to drive iterative development and optimization. - Innovation & Improvement - Thought Leadership: Stay up to date on industry trends, emerging technologies and best practices in the field of product management. Share knowledge and insights with the team to spark creative solutions and drive excellence. - Provide Mentorship: Foster the professional growth and development of associate and Mid-level Product Managers within the team. Provide constructive feedback, guidance and mentorship to help them succeed in their roles and advance in their careers. - Improve Foundry Processes: Continuously evaluate and refine product management processes, methodologies and tools to enhance team efficiency, effectiveness and collaboration. Implement best practices and standards to guarantee consistent and high quality outcomes across projects and internal initiatives. - Share Knowledge: Promote a culture of knowledge sharing, collaboration and cross-pollination of ideas within the Product Foundry. Encourage team members to share learnings, insights and experiences to foster collective growth and innovation. - Evangelize Leadership in Product Culture: Serve as a champion for a strong product culture within the organization. Promote values such as customer-centricity, experimentation, agility and continuous improvement, inspiring team members to embody these principles in their work. Qualifications - 5+ years of professional experience in technological projects related to digital products, software design and/or development. - Proven experience leading end‑to‑end workflow discovery and process redesign in complex, multi‑site organizations. - Track record of taking a solution from 0 to 1 (concept through training/release and post-release adoption/monitoring). - Strong stakeholder facilitation and negotiation skills; able to translate operational needs into scalable product requirements. - Proven track record managing the end to end software product lifecycle (building and shipping) of a product or suite of small products with multiple features, complex requirements, diverse stakeholder needs, and a dedicated team. - Understanding of, or experience with, web technologies, technical concepts, software development (coding) and APIs. - Experience leading discovery sessions in which prioritization and requirements elicitation workshops are conducted. - Can quickly ramp up on a new business domain. - Goal-oriented, autonomous and organized; must like teamwork but also who can work independently with minimal supervision to obtain the information needed to perform product management responsibilities. - Strong consulting, communication skills, and ability to establish and maintain a high level of credibility with internal and external partners. - Ability to pitch and articulate value to different audiences. - Experience using agile development methodologies with globally-distributed teams. - Experience using Sketch, Miro or other modern collaborative design tools to make or make changes to wireframes and designs. - Experience using Jira or other requirements management tools. Requirements - Previous consulting experience. - Agile processes certification (Scrum Master or Product Owner). - Experience mentoring and team building. Benefits - Excellent, full coverage medical, dental, and vision insurance. - Generous PTO and 15 company-wide holidays. - 401k with company contribution. - Paid parental leave. - Work-life balance with an emphasis on personal well-being. - Career growth in a disruptor space & entrepreneurial opportunities within the Monks network. - A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more! - Authentic commitment to DEI efforts and sustainable growth.

• Participate and assist in the lifecycle of development for key areas of the Branch product • Work closely with our engineering and operational teams to triage bugs, define requirements, and set high-level quarterly milestones • Evaluate, initiate, and manage partnerships with third-party vendors to help Branch achieve our product roadmap • Draw insights from user research, experiments, and industry trends to set the team strategy and prioritize projects

• Actively participate in cross-functional marketing pods to support campaign planning, execution, and measurement through data expertise. • Define and manage metadata for new marketing campaigns, ensuring proper documentation and alignment with analytics requirements. • Serve as a Data Steward for marketing data products, including daily monitoring and metric generation to assess and improve data quality. • Establish and maintain both preventive and detective data quality controls to ensure accuracy, consistency, and reliability across data assets. • Ensure campaigns are trackable by validating that data flows seamlessly from campaign setup through to analytics and reporting systems. • Act as a subject matter expert on available data sources, guiding pod teams on how to effectively leverage data for targeting, personalization, and performance insights. • Conduct data assessments to identify gaps in available data and collaborate with data design and product owners to address unmet needs. • Partner with pod teams to define audience logic and translate requirements into actionable specifications for audience selection teams. • Support campaign and journey testing efforts by validating data capture, audience logic, and downstream analytics readiness.