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TDCX

TDCX offers digital CX solutions, helping brands acquire customers, build loyalty and protect their communities.

Sales Consultant Specialist, Spanish

Account ExecutiveSalesFull TimeRemoteMid LevelTeam 10,001+Since 1995H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

32 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedSpanishEnglish

Job Description

Sales Consultant Specialist, Spanish

TDCX

• Engage leads across the SMB segment, through chat, email, phone and online meetings. • Ensure a thorough support and follow-up at all stages of the Customer Relation • General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, and social media. • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases. • Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Strong time management skills and motivation to exceed expectations
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers, with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and the language of supporting market

Benefits

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field

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