TDCX offers digital CX solutions, helping brands acquire customers, build loyalty and protect their communities.
Sales Consultant Specialist, Spanish
Location
Singapore
Posted
32 days ago
Salary
0
Seniority
Mid Level
Job Description
Sales Consultant Specialist, Spanish
TDCX
• Engage leads across the SMB segment, through chat, email, phone and online meetings. • Ensure a thorough support and follow-up at all stages of the Customer Relation • General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, and social media. • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases. • Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
Job Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers, with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
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