• Create new and manage existing relationships with banks, wires and agency advisors • Develop and implement business plans to maximize territorial sales • Conduct product and sales training through individual and group meetings • Strategically plan resource deployment to enhance sales performance • Utilize CRM systems and Jackson databases to manage sales activity • Participate in ongoing development and relationship management

• Develop and execute strategic direct mail programs • Grow professional networks and broaden business reach • Serve as the Client Lead or Client Support depending on relationship • Ensure strategic quality, timeliness, and adherence to standards • Maintain and grow relationships with high-level clients • Manage and mentor client services staff • Conduct regular feedback sessions and formal performance reviews • Lead and support internal initiatives

• Responsible for the hiring, training, performance management, coaching and development of ES staff • Responsible for onboarding and cultural integration of new ES associates • Accountable for overall business results within their territory • Overall responsibility for ensuring consistent use and implementation of technology, training, and other new initiatives/priorities • Support the ES team to drive improvements to the overall offering, products, systems, processes, policies, and procedures that can help enhance the Executive experience, Plan Sponsor experience, business growth and associate satisfaction • Accountable for ensuring compliance with regulatory requirements; perform periodic reviews and compliance audits • Manage all relationship and sales practice and Plan Sponsor escalations • Oversight for all audit related issues; institute processes to ensure compliance as required • Manage cross-company partnerships and alliances designed to acquire and drive business opportunities • Develop and maintain business partner relationships and participate in corporate leadership activities

Role Description The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment. This position oversees five teams focused on: - Production Infrastructure - Telephony - Commercial off-the-shelf (COTS) support - End-user technology and support - Project Management Office The role is both operational and transformational: - Lead the shift from reactive to proactive support - Drive metrics-driven service management - Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms - Modernize and scale telephony technologies - Adopt AI and automation technologies to improve resilience and efficiency A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives. Qualifications - Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred - 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions - Demonstrated success driving operational transformation and service maturity - Strong financial management, vendor oversight, communication, and stakeholder management skills - Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices - Direct experience leading cloud migration across legacy and hybrid environments preferred - Experience with large-scale telephony infrastructure in a call center environment preferred - Experience with automation, analytics, or AI-driven operations preferred - Healthcare or other regulated environment experience preferred Requirements - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, and short-term disability insurance Company Description AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.