Diversified Radiology logo
Diversified Radiology

Why accept "good enough" when better is possible?

After Hours Imaging Workflow Specialist

Location

United States

Posted

12 days ago

Salary

$5 - $38.0K / year

Seniority

Mid Level

Job Description

After Hours Imaging Workflow Specialist

Diversified Radiology

Role Description This is a non-patient facing customer service role, assisting the company’s Radiologists and other Radiologists, by managing the radiology imaging workflow for emergent studies. The ultimate responsibility of this position is to assist the Radiologists with providing good patient care by managing the workflow to ensure Radiologists are able to deliver timely reports to the referring facilities. - Training hours will vary from Work Shift. - Will work 36-40 hours per week training, until the transition into regular work shift, which is 7 on 14 off. - 7 on 14 off = Seven, 11 hour days, Monday through Sunday (77 hours) with the next 14 days off. - Shift hours for the After Hour role, after training is complete, will be: 6 pm - 5am MST. - Starting Salary is $37,960.00 annually, with a 5% performance bonus. Qualifications - High School diploma or GED required. - Previous customer service principles and practices required. - Previous PACs experience preferred. Requirements - Must have appropriate dependent care for any children that are in the home during work hours. - Must remain in good standing and demonstrate the ability to work independently. - Must have a designated workspace in the home that provides a professional and productive work environment, free from hazards. - The work area must be protected from unauthorized or accidental access by other family members. - Employees must secure information by taking reasonable safeguards in their home to ensure unauthorized access to any company or patient information as it relates to HIPAA. - The company reserves the right to approve the site chosen as the employee’s remote workspace. Essential Functions - Multi-system monitoring in conjunction with image transfer, requisitions and report turnaround between the hospitals and DRC. - Quality control and performance monitoring. - Study monitoring and patient information management. - Liaison with DRC, and facilities with whom DRC has a working relationship. - Operational trouble-shooting and problem solving. - If working After Hours, may act as a liaison with DRC Security Officer to monitor and enforce data security policies. - Coordinate data flow with DRC Radiologists. - Provide proactive technical administration, planning, coordination, documentation and management reporting for the system. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Expectations - Ability to analyze multiple levels of information required to ensure quality business decisions, as well as draw conclusions and formulate actionable recommendations. - Effective and well-developed planning, analytical, communications, technical, and decision-making skills. - Contributes to the achievement of excellence in healthcare through the quality and caring values of the philosophy of the company. - Demonstrates courteous behavior through polite and respectful communication with all co-workers, patients, physicians, and customers. - Recognizes when others are in need of assistance and consistently offers help when own workload permits. - Promotes a professional image of the department and company. - Contributes to the time management of the department by being punctual to work and timely completion of assignments. - Provides proper notification of absences or tardiness. - Maximizes job potential by attending all mandatory education and in-service programs. - Actively participates in departmental meetings to ensure that goals and objectives are achieved. - Keeps supervisor advised of any concerns, situations or changes that occur within the scope of the job. - Maintains the confidentiality of patient records and information to assure that patient rights under HIPAA are protected at all times. Company Description Diversified Radiology is a thriving and growing 75+ radiologist group founded in 1927 and partnered with Lumexa Imaging. Our practice is dedicated to providing quality, subspecialized care and expertise in Denver, Colorado and throughout the nation via teleradiology. Our practice is truly ‘diversified’ providing subspecialized diagnostic and interventional excellence to improve patient care with different hospital systems, independent outpatient imaging centers, tertiary care centers, community hospitals, specialty practices, and stand-alone ED and urgent care centers in 18 states and growing. Our case mix and complexity rivals that of teaching hospitals, but in a relaxed practice setting that values work/life balance. Lumexa Imaging is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status protected by applicable law.

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If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below. CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. - Master's degree in Rehabilitation Counseling, Counseling, Vocational Evaluation, Curriculum Design and Development, Adult Education, Organizational Development or closely related field from an appropriately accredited institution and three years of experience in rehabilitation counseling, vocational evaluation, educational program development; or - an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. 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