Role Description We are seeking motivated and customer-focused individuals to join our team as Remote Live Chat Agents. In this role, you will assist customers through online chat platforms, providing timely support, resolving issues, and ensuring a positive customer experience—all from the comfort of your home. - Respond to customer inquiries via live chat in a professional and timely manner - Provide accurate information about products, services, or policies - Troubleshoot basic issues and escalate complex concerns when necessary - Maintain a high level of customer satisfaction and engagement - Handle multiple chat conversations simultaneously - Document customer interactions and feedback in internal systems - Follow company guidelines, scripts, and communication standards Qualifications - High school diploma or equivalent (associate or bachelor’s degree is a plus) - Previous customer service or chat support experience preferred - Excellent written communication and typing skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Comfortable working independently in a remote environment - Basic computer skills and familiarity with chat software Requirements - Reliable high-speed internet connection - Computer or laptop (company-provided equipment may vary) - Quiet, distraction-free workspace - Ability to learn and use customer support tools (e.g., Zendesk, Intercom) Benefits - Competitive hourly pay (based on experience) - Paid training - Opportunities for advancement - Performance-based incentives - Benefits package for employees (include health, PTO, etc.)

• Own Tier 2 issue resolution across assigned RealTime platforms (SOMS and Complion) • Conduct structured root cause analysis on escalated issues; document findings clearly in JIRA • Serve as the primary liaison between the support team and the Product Health team • Resolve or meaningfully advance all Tier 2 tickets within SLA targets • Act as an in-queue resource for L1 Specialists on technical questions • Assist with L1 ticket reviews and QA, providing constructive feedback • Contribute to onboarding and ongoing training of new L1 Specialists • Conduct customer-facing troubleshooting calls and screen-share sessions • Monitor and report on recurring issue patterns • Maintain full compliance with HIPAA Privacy Rule requirements.

Role Description Are you passionate about driving results through digital advertising and marketing automation? We are looking for an experienced Senior Digital Ads Specialist to join our growing team remotely. In this role, you will take the lead in planning, setting up, and optimizing digital advertising campaigns across multiple platforms. You will also be responsible for implementing marketing automation strategies and managing automation platforms to help our clients achieve measurable growth. We are seeking someone who thrives in a fast-paced environment, has a strong analytical mindset, and can translate marketing goals into impactful campaigns that deliver ROI. If you are ready to make a difference and elevate digital marketing performance, we would love to hear from you! - Plan, set up, and optimize digital advertising campaigns on platforms including Meta (Facebook/Instagram), Google Ads, LinkedIn, and TikTok. - Conduct audience and keyword research, craft compelling ad copy, and manage targeting and segmentation to maximize performance. - Monitor and analyze campaign metrics, identify areas for improvement, and make data-driven optimizations to maximize ad budgets. - Collaborate with other advertising specialists to ensure campaign dynamics align with client objectives. - Leverage marketing automation tools such as Pardot, HubSpot, ActiveCampaign, or MailChimp to integrate paid advertising with automation workflows. - Set up automated lead nurturing campaigns, track conversions, and enhance customer journeys across multiple channels. - Use Google Analytics 4 to track and analyze the performance of advertising campaigns and automation initiatives. - Generate comprehensive reports and provide actionable insights to clients, highlighting key metrics, trends, and opportunities for growth. - Work closely with development, content, and design teams to ensure seamless integration of advertising campaigns and automation efforts. - Collaborate on landing page optimization, tracking implementation, and other technical aspects to enhance campaign performance and user experience. - Stay up to date with the latest trends and changes in the digital marketing landscape. Qualifications - Bachelor’s degree in Advertising, Marketing, Media, Communications, or a related discipline. Requirements - Minimum 3 years of relevant work experience in digital advertising, with at least 1 year in an agency setting. - Hands-on experience with marketing automation tools such as Pardot, HubSpot, ActiveCampaign, or MailChimp is essential. - Proven track record of planning, executing, and optimizing digital advertising campaigns on Meta (Facebook/Instagram), Google Ads, LinkedIn, and TikTok. - Familiarity with Google Analytics 4 and ability to derive meaningful insights from data. - Strong analytical skills with the ability to translate data into actionable recommendations. - Excellent knowledge of industry best practices and trends in paid advertising and marketing automation. - Ability to collaborate effectively with cross-functional teams, including development and design, to achieve campaign objectives. - Strong communication skills, both written and verbal, for effective client and stakeholder interaction. - Detail-oriented, organized, and able to manage multiple projects simultaneously in a fast-paced environment. Benefits - Remote flexibility – work from anywhere in Indonesia with a supportive digital-first culture. - Career growth opportunities – continuous learning, training, and exposure to diverse client projects. - Collaborative environment – work alongside talented professionals in advertising, design, and development. - Impactful work – contribute directly to client success and see the measurable results of your campaigns. - Work-life balance – structured workflows and respect for personal time.

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch-speaking Customer Care Representatives to join a dynamic team in Greece. This position includes a fully paid relocation package, allowing you to enjoy the Mediterranean lifestyle while advancing your career in customer service. If you are passionate about helping customers and fluent in Dutch, this role is perfect for you! Key Responsibilities - Provide exceptional customer support in Dutch across multiple channels such as phone, email, and live chat. - Handle inquiries regarding products, services, orders, and general customer issues promptly and professionally. - Collaborate with internal teams to resolve customer issues and improve service delivery. - Maintain detailed and accurate records of customer communications in CRM systems. - Collect and report customer feedback to contribute to ongoing service improvements. - Stay updated on company products, policies, and procedures to ensure accurate information is provided.