Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch-speaking Customer Care Representatives to join a dynamic team in Greece. This position includes a fully paid relocation package, allowing you to enjoy the Mediterranean lifestyle while advancing your career in customer service. If you are passionate about helping customers and fluent in Dutch, this role is perfect for you! Key Responsibilities - Provide exceptional customer support in Dutch across multiple channels such as phone, email, and live chat. - Handle inquiries regarding products, services, orders, and general customer issues promptly and professionally. - Collaborate with internal teams to resolve customer issues and improve service delivery. - Maintain detailed and accurate records of customer communications in CRM systems. - Collect and report customer feedback to contribute to ongoing service improvements. - Stay updated on company products, policies, and procedures to ensure accurate information is provided.

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch-speaking Customer Care Representatives to join a dynamic team in Greece. This position includes a fully paid relocation package, allowing you to enjoy the Mediterranean lifestyle while advancing your career in customer service. If you are passionate about helping customers and fluent in Dutch, this role is perfect for you! Key Responsibilities - Provide exceptional customer support in Dutch across multiple channels such as phone, email, and live chat. - Handle inquiries regarding products, services, orders, and general customer issues promptly and professionally. - Collaborate with internal teams to resolve customer issues and improve service delivery. - Maintain detailed and accurate records of customer communications in CRM systems. - Collect and report customer feedback to contribute to ongoing service improvements. - Stay updated on company products, policies, and procedures to ensure accurate information is provided.

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch-speaking Customer Care Representatives to join a dynamic team in Greece. This position includes a fully paid relocation package, allowing you to enjoy the Mediterranean lifestyle while advancing your career in customer service. If you are passionate about helping customers and fluent in Dutch, this role is perfect for you! Key Responsibilities - Provide exceptional customer support in Dutch across multiple channels such as phone, email, and live chat. - Handle inquiries regarding products, services, orders, and general customer issues promptly and professionally. - Collaborate with internal teams to resolve customer issues and improve service delivery. - Maintain detailed and accurate records of customer communications in CRM systems. - Collect and report customer feedback to contribute to ongoing service improvements. - Stay updated on company products, policies, and procedures to ensure accurate information is provided.

Role Description We are looking to bring on a Customer Support Associate to help us continue to deliver the best customer service to our members. The role primarily entails: - Supporting our members via email and over the phone throughout their Second Nature journey - Taking full ownership of member queries from first contact through to resolution - Problem-solving both simple and complex queries in a clear, structured, and timely manner - Delivering excellent customer satisfaction by balancing empathy with efficiency - Handling sensitive or challenging conversations with care, escalating when appropriate This is a fast-paced, operational role where no two days are the same. You will speak to people from a wide range of backgrounds and health journeys, while developing a strong understanding of our programme, systems, and common member challenges. - You thrive in a fast-paced, task-oriented environment and take pride in getting things done efficiently - You are comfortable working towards targets and continuously improving your performance - You are highly organised, detail-oriented, and able to manage a high volume of work without compromising quality - You are curious and proactively seek to understand root causes to improve the customer experience - You enjoy communicating with people and are motivated by solving problems - You are confident handling sensitive or challenging conversations with professionalism and empathy - You are a clear and effective communicator across written and phone-based channels - You are adaptable and able to quickly learn new systems, tools, and processes - You balance empathy with efficiency, making sound judgement calls when supporting members Benefits - 25 days holiday plus bank holidays - Private health insurance (Bupa) after 1 year, with options to extend cover over time - Remote-first working, with flexibility to work abroad for up to 4 weeks (within a 2-hour UK time zone) - £200 annual professional development budget, with additional support for role-specific training - Salary sacrifice and Cycle to Work schemes - Quarterly in-person socials and company meet-ups You will also be part of a mission-driven team, where your work has a direct impact on improving people’s health and tackling obesity and type 2 diabetes at scale. Company Description We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all. - Our digital habit change programme, delivered digitally through mobile and web apps – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes. - We've positively changed the lives of over 250,000 people - We're rated 'Excellent' by over 7k of our members on Trustpilot - We're growing extremely quickly & are now a profitable business - We're one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health - We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future - Our team members stay with us for an average of 4.3 years