• Establish productive, professional relationships with key personal within the Met Police, up to and including the Commissioner and his team. • Build productive relationships with NEC team members in sales support and service lines to construct excellent solutions for customer problems. • Manage the commercial and contractual relationship within the account, negotiating terms, and leading on procurement processes. • Position NEC as a trusted strategic partner and first port of call for the customer. • Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account. • Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met. • Fully accountable for delivery of all revenue streams within the Met Police account. • Identify customer needs, define programme deliverables, and coordinate works to ensure adequate resources are in place. • Take full financial ownership for the account, working with NEC colleagues to manage all resources and costs associated with the account. • Management and resolution of any issues that arise during the delivery of services, whilst identifying related issues outside scope of works for which NEC could be positioned to assist. • Understanding the customers pain points and seeking a swift solution from stakeholders with the NECSWS business

• Engage leads across the SMB segment, through chat, email, phone and online meetings. • Ensure a thorough support and follow-up at all stages of the Customer Relation • General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, and social media. • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases. • Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.

• Promote the Company’s products and services by building relationships with new and existing customers • Utilize consultative selling techniques in order to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E and MRO products • Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts • Make sales calls and presentations to develop and maintain a solid customer relationship • Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience • Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer • Assist in the set-up of new accounts • Accurately forecast sales results and trends for a specific territory, group of accounts

• Strategically prospect and engage owners and managers to uncover opportunities where Meevo can optimize operations, client engagement, and growth. • Conduct discovery sessions to understand each business's needs—whether around POS workflows, membership programs, scheduling, or client retention—and tailor product demos that highlight how Meevo drives efficiency and profitability. • Own the end-to-end sales process, from initial outreach to close, collaborating closely with Marketing, Education, and Customer Success to ensure a seamless experience. • Cultivate and maintain relationships with key decision-makers—including owners, service providers, and administrators—serving as a trusted advisor who understands both the operational and business sides of the industry. • Accurately manage pipelines and forecasts in Salesforce and other CRM tools, maintaining visibility into opportunities and performance metrics. • Stay informed on trends, evolving treatment offerings, and competitive technology to position Meevo as the preferred business platform for the modern salon/spa/MedSpa. • Attend conferences, trade shows, and networking events to strengthen brand presence, build relationships, and expand the sales pipeline. • Provide feedback to internal teams on client needs, feature requests, and industry shifts to enhance the Meevo platform’s alignment with beauty industry business models.