Role Description The Workday Payroll Support Analyst Senior serves as a functional and technical expert for Workday Payroll, supporting payroll operations through system configuration, reporting, and process optimization. This role partners with Payroll, HR, and IT to design, implement, and maintain Workday solutions that ensure accurate, compliant, and efficient payroll processing. Key Responsibilities - Workday Payroll Configuration & Support - Configure and maintain Workday payroll components including earning codes, deduction codes, payroll inputs, and calculation rules. - Support end-to-end payroll processing cycles, including validation, balancing, and issue resolution. - Troubleshoot payroll system issues, partner with IT/vendors, and drive resolution of complex defects or discrepancies. - Ensure compliance with payroll regulations, tax requirements, and organizational policies. - Workday Reporting & Data Analysis - Design, build, and maintain Workday reports to support payroll operations, audits, and leadership requests. - Perform data validation, reconciliation, and auditing to ensure payroll accuracy and data integrity. - Analyze payroll data trends to identify errors, inefficiencies, and opportunities for process improvement. - Business Process & Workflow Optimization - Analyze and document payroll workflows; recommend and implement process improvements leveraging Workday functionality. - Configure and optimize Workday business processes related to payroll, including approvals, integrations, and event-driven actions. - Partner with stakeholders to translate payroll requirements into functional system solutions. - Testing & Implementation - Develop and execute test plans, test scripts, and test cases for payroll-related configurations and releases. - Lead or support unit testing, integration testing, and User Acceptance Testing (UAT) for Workday enhancements and upgrades. - Support system implementations, updates, and new feature adoption within Workday Payroll. - Stakeholder Collaboration & Support - Serve as liaison between Payroll, HR, Finance, and IT teams to align system capabilities with business needs. - Provide guidance and consultation on payroll system functionality, configurations, and best practices. - Deliver end-user support, issue triage, and ongoing system education. - Documentation & Training - Develop and maintain comprehensive documentation including payroll configurations, report definitions, process flows, and troubleshooting guides. - Create and deliver training materials to ensure effective adoption and utilization of Workday Payroll functionality. - Continuous Improvement & Governance - Monitor system performance and proactively identify opportunities for optimization and automation. - Participate in change control processes and ensure adherence to governance, audit, and compliance standards. - Mentor junior analysts and contribute to team knowledge sharing and best practices. Qualifications - Bachelor's Degree (or equivalent knowledge) in Business Management or Computer Science or related field. Requirements - Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported. - Hands-on experience with Workday Payroll configuration (earnings, deductions, payroll calculations) desired. - Strong experience building Workday reports desired. - Knowledge of payroll processes, tax implications, and compliance requirements desired. - Experience with system testing, UAT coordination, and release management desired. - Strong analytical, problem-solving, and stakeholder management skills desired. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description The Technical Support Analyst is responsible for providing technical support to customers through various channels such as phone, email, and chat. This role involves: - Providing technical support to customers. - Supporting custom applications; training will be provided. - Documenting and tracking customer inquiries and issues in the ticketing system. - Collaborating with the Technical Support Team to escalate and resolve complex technical problems. - Ensuring high levels of customer satisfaction through excellent communication and problem-solving skills. Qualifications - Strong knowledge of hardware, software, networking, and computer systems. - Proficiency in spoken and written English is essential. - Prior technical support experience is preferred. - Hospitality experience is beneficial. Requirements - Must have experience troubleshooting Windows 7, 8, 10, and 11. - Fluent in English. - Networking experience/knowledge. - Available to work a 24/7/365 rotating schedule. Benefits - Medical. - Extended Health and LTD plan. - Dental. - Vision. - RRSP (with employer match). - Health Spending Account. - Flexible paid time off.

Role Description The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide. Service Desk Techs are responsible for assisting our internal customers by providing world-class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization. Key Responsibilities - Act as the primary point of contact for escalated IT support issues from Level 1 and Level 2 analysts. - Provide advanced troubleshooting and technical support for hardware, software, and network issues. - Investigate and resolve complex IT issues in a timely manner, ensuring minimal disruption to business operations. - Collaborate with other IT teams to implement solutions and improve system reliability. - Document support processes, procedures, and resolutions for knowledge sharing. - Mentor and coach junior members of the service desk team. - Contribute to the continuous improvement of IT service delivery processes. - Stay up to date with emerging technologies and industry best practices. - Provide outstanding customer service to our internal employees. - Work within the service desk to process support request tickets and meet target SLA’s. - Properly utilize documentation for IT procedures, policies, and troubleshooting guides while providing feedback for improvements to each. - Possess a good understanding of Windows Operating systems, Microsoft print management, and standard O365 applications. - Answer incoming support calls from grow, production, and retail facilities nationwide. - Work with vendor engineers, project managers, and support techs to solve application-related issues. - Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing. - Assist in the management and tracking of all digital assets. - Assist in the management of all existing and legacy applications (AD Groups). - Creation and removal of user accounts across various systems as part of new hire and terminations. - Work with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience. - Provide innovative solutions to uncommon problems. - Participate in a rotating on-call schedule with other Service Desk Technicians, providing after-hours support and responding to critical incidents to ensure continuous service availability. - Responsible for working scheduled hours both inside and outside of regular working hours. Occasional emergency scheduling may occur. - Responsible for checking your schedule and being on time. - Any other tasks as assigned by the IT Service Desk Manager and/or IT Service Desk Supervisor. Qualifications - Relevant associate degree or 2+ years' experience in related field. - Effective time-management skills and ability to multi-task. - Ability to make educated decisions quickly. - Ability to pass a Level 2 Background Screening. - Must have a passion for customer service and be customer obsessed and problem-solving. - Excellent communication skills, both written and verbal. Work Schedule - 40+ hours weekly with flexible hours depending on department needs. - Must be available to work on occasional evenings, weekends, and holidays. - Participate in a rotating on-call schedule to support after-hours operations. Benefits - A comprehensive benefits package including paid time off is offered with this position.

Role Description Vous vous ennuyez dans la routine? Vous souhaitez maximisez votre potentiel? Vous aimez relever des défis, apprendre et souhaitez évoluer dans un environnement stimulant? En tant que technicien Niveau 2, vos responsabilités incluent : - Prise en charge des billets provenant du client attitré; - Résoudre des problèmes de niveaux supérieurs selon les procédures internes; - Assurer le support logiciel et matériel auprès des utilisateurs; - Procéder à la sauvegarde et à la restauration de données; - Installer, configurer et administrer des applications; - Effectuer l’escalade des incidents non-résolus au niveau supérieur; - Faire le suivi de l'avancement des requêtes auprès des clients; - Participer à divers projets; - Documenter les interventions et mettre à jour l'information dans nos systèmes. Qualifications - AEC ou DEC en informatique et 3 ans d'expérience pertinente minimum; - Connaissance avancée des environnements Windows; - Bonne connaissance d’Active directory et de virtualisation Hyper-V, VmWare; - Bonne connaissance des consoles d'administrations cloud Microsoft 365 et Azure; - Souci de la qualité du service à la clientèle; - Forte capacité d'adaptation et d’apprentissage; - Sens de l'organisation et des priorités; - Disponible pour travailler un horaire de 13h-21h (Heure de Montréal); - Maîtrise du français - Parlé et écrit; - Maîtrise de l'anglais - Parlé et écrit (pour la gestion de nos comptes anglophones). Benefits - Beaucoup d’opportunité d’apprentissage, d’évolution et de promotion; - Possibilité de faire du télétravail à 100%; - Salaire concurrentiel; - Bénéficiez d'assurances et REER; - Flexibilité d'horaire; - Congés mobiles; - Salle d'entrainement sur le lieu de travail (succursale de Blainville et Québec); - Café gratuit; - Stationnement sur place; - Activités sociales.