Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
Director, AI – Experience Orchestration Sales
Location
United Kingdom
Posted
10 days ago
Salary
0
Seniority
Lead
Job Description
Director, AI – Experience Orchestration Sales
Genesys
• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers • Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate • Drive consistent execution of AI focused sales motions that support pipeline and revenue goals • Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models • Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives • Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers • Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers • Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach • Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness
Job Requirements
- Bachelor's degree or equivalent practical experience
- 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
- 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
- Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
- Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
- Excellent communication, presentation, and executive engagement skills
- Strong collaboration skills and comfort operating in matrixed sales environments
- Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Related Guides
Related Categories
Related Job Pages
More Artificial Intelligence Jobs
AI Compiler Engineer
EnCharge AIWhere the future of AI compute is being defined and built, to unlock new levels of machine intelligence.
• Architect, design, and implement optimizations for AI model execution on graph compilers to improve performance, reduce latency, and maximize hardware utilization. • Work closely with ML researchers, hardware engineers, and software developers to design and deploy AI models, understanding and addressing hardware-specific challenges. • Work on performance optimizations for neural network models, such as layer fusion, operator fusion, and graph-level transformations. • Develop compiler optimizations and passes that convert high-level AI models (e.g., from TensorFlow, PyTorch) into intermediate representations (IR). • Implement parsing, semantic analysis, and IR generation for deep learning frameworks. • Research and integrate the latest advancements in compiler design, ML model optimizations, and hardware acceleration into graph compilers. • Provide leadership, mentorship, and technical guidance to a team of engineers focused on graph compiler optimizations.
• Build and maintain AI-powered internal tools, web applications, and automation systems. • Develop end-to-end solutions, including frontend, backend, databases, and API integrations. • Integrate LLMs such as Claude, GPT, and Anthropic APIs into real-world business workflows. • Create AI pipelines involving data scraping, processing, analysis, and structured output generation. • Enhance and maintain existing tools, including Adcubator’s AI landing page builder. • Develop integrations with platforms such as Slack, ClickUp, Google Workspace, and Google Ads API. • Build web scrapers, automation workflows, dashboards, and reporting systems. • Collaborate with marketing, media buying, and creative teams to identify challenges and deliver scalable solutions. • Rapidly prototype, test, and deploy new tools while continuously improving performance and user experience.
Clinical Review RN, Oncology AI Review
NateraFounded in 2004 and led by CEO Steve Chapman, Natera is a company in the biotechnology market that offers genetic testing and diagnostics on a global scale. Ope
• Review oncology patient records to determine whether cases meet clinical and payer policy requirements. • Serve as an escalation point for complex cases that cannot be accurately classified by AI workflows. • Analyze challenging clinical scenarios, including patients with multiple cancer diagnoses, complex treatment histories, and ambiguous documentation. • Document findings and recommendations within internal systems including Salesforce, LIMS, and other workflow tools. • Ensure accuracy and consistency of clinical review outcomes. • Perform ongoing audits of AI-generated clinical determinations and data classifications. • Evaluate AI performance against established clinical review standards. • Identify errors, trends, and opportunities to improve automation accuracy. • Participate in validation activities for new AI models, workflows, and clinical review processes. • Provide structured feedback to improve future AI performance. • Partner with Product, Engineering, and Data Science teams to improve clinical AI capabilities. • Help define clinical decision logic and requirements used in AI-driven workflows. • Translate clinical review findings into actionable recommendations for automation improvements. • Support testing and implementation of new AI-enabled solutions. • Contribute to the long-term evolution of Natera's oncology clinical intelligence platforms. • Develop expertise in payer coverage policies relevant to our Signatera product and oncology testing. • Evaluate clinical documentation against coverage requirements. • Assist in identifying cases that may require additional clinical review or reimbursement support. • Stay current on evolving oncology standards, treatment pathways, and reimbursement trends.
Role Description As the Director, AI Transformation, you'll own the strategy, execution and adoption of AI across ActivTrak. You'll lead a small team and serve as the connective tissue between the AI solutions we build and the employees who use them. This is a player-coach role: you'll set direction and represent AI transformation at the leadership level, while staying close enough to the work to build, test and iterate alongside your team. Key Responsibilities - Strategy & Roadmap: - Define and maintain the AI transformation roadmap, aligned to operational priorities across Revenue, Data, BI, and go-to-market functions. - Establish OKRs for AI adoption, productivity impact, and tool ROI, and report progress to the senior leadership. - Evaluate, recommend, and govern the AI tool stack, balancing capability, cost, and organizational readiness. - Identify the highest-leverage AI use cases across business functions and sequence delivery based on impact and feasibility. - Hands-On Delivery: - Build, prompt, and iterate on AI solutions directly by working in the tools. - Design and deploy agentic AI workflows that automate multi-step processes across business functions. - Work fluently with Model Context Protocol (MCP) servers to connect AI models to internal systems, data sources, and third-party tools. - Use AI coding tools (including Claude Code and GPT Codex) to accelerate solution development, automate scripts, and build internal tooling. - Partner with the AI Admin on integrations, prompt libraries, and production readiness for new solutions. - Lead proof-of-concept work on emerging AI capabilities, stress-testing tools before broader rollout. - Bring GTM systems fluency to revenue-adjacent use cases, including CRM automation, pipeline intelligence, and sales workflow optimization. - Team Leadership & Cross-Functional Influence: - Manage and develop a small team, setting clear scope, priorities, and success metrics for each role. - Create a high-trust, high-output team culture grounded in curiosity, iteration, and business impact. - Recruit and onboard future team members as function grows. - Governance & Compliance: - Own the AI governance framework for the organization. - Define policies for acceptable use, data handling, model selection and vendor risk across all AI tools and workflows. - Establish guardrails for agentic AI systems, ensuring automated workflows have appropriate human-in-the-loop checkpoints. - Partner with Legal, Security, and IT to ensure AI integrations meet data privacy, compliance and information security standards. - Stay current on the evolving regulatory landscape around AI and proactively surface business implications. - Maintain a clear inventory of all AI tools, integrations, and MCP connections in use across the organization. - Cross-functional influence: - Serve as the primary point of contact for all AI needs across ActivTrak. - Own and run the AI steering cadence: facilitate cross-functional meetings with business leads. - Lead up effectively, presenting roadmaps, risks and recommendations to senior leadership. - Influence without authority across peer functions. - Represent the AI Transform function in leadership forums and communicate progress, priorities and risks. Qualifications - 7 years in operations, RevOps, GTM strategy or technology transformation, with at least 2 years managing people or leading a function. - Demonstrated hands-on experience implementing AI solutions in a business context. - Fluency with modern AI platforms and the GTM stack: LLMs, no-code/low-code automation, CRM AI features, sequencing tools, enrichment platforms and attribution systems. - Working knowledge of agentic AI concepts and architectures. - Familiarity with MCP (Model Context Protocol) or equivalent integration patterns. - Hands-on experience with AI coding tools such as Claude Code, GPT Codex or similar. - Demonstrated understanding of AI governance and compliance considerations. - Active learner who stays current on the fast-moving AI landscape. - SaaS company experience strongly preferred. - Clear, confident communicator who can translate technical concepts for non-technical stakeholders. - Change management intuition. - High ownership orientation. Benefits - Competitive compensation and benefits. - Minimal travel. - Limited physical demands. Company Description This is an incredible opportunity to build something from the ground up at a work intelligence company that's defining how organizations understand people, applications, and AI tools. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.




