Role Description As the Director, AI Transformation, you'll own the strategy, execution and adoption of AI across ActivTrak. You'll lead a small team and serve as the connective tissue between the AI solutions we build and the employees who use them. This is a player-coach role: you'll set direction and represent AI transformation at the leadership level, while staying close enough to the work to build, test and iterate alongside your team. Key Responsibilities - Strategy & Roadmap: - Define and maintain the AI transformation roadmap, aligned to operational priorities across Revenue, Data, BI, and go-to-market functions. - Establish OKRs for AI adoption, productivity impact, and tool ROI, and report progress to the senior leadership. - Evaluate, recommend, and govern the AI tool stack, balancing capability, cost, and organizational readiness. - Identify the highest-leverage AI use cases across business functions and sequence delivery based on impact and feasibility. - Hands-On Delivery: - Build, prompt, and iterate on AI solutions directly by working in the tools. - Design and deploy agentic AI workflows that automate multi-step processes across business functions. - Work fluently with Model Context Protocol (MCP) servers to connect AI models to internal systems, data sources, and third-party tools. - Use AI coding tools (including Claude Code and GPT Codex) to accelerate solution development, automate scripts, and build internal tooling. - Partner with the AI Admin on integrations, prompt libraries, and production readiness for new solutions. - Lead proof-of-concept work on emerging AI capabilities, stress-testing tools before broader rollout. - Bring GTM systems fluency to revenue-adjacent use cases, including CRM automation, pipeline intelligence, and sales workflow optimization. - Team Leadership & Cross-Functional Influence: - Manage and develop a small team, setting clear scope, priorities, and success metrics for each role. - Create a high-trust, high-output team culture grounded in curiosity, iteration, and business impact. - Recruit and onboard future team members as function grows. - Governance & Compliance: - Own the AI governance framework for the organization. - Define policies for acceptable use, data handling, model selection and vendor risk across all AI tools and workflows. - Establish guardrails for agentic AI systems, ensuring automated workflows have appropriate human-in-the-loop checkpoints. - Partner with Legal, Security, and IT to ensure AI integrations meet data privacy, compliance and information security standards. - Stay current on the evolving regulatory landscape around AI and proactively surface business implications. - Maintain a clear inventory of all AI tools, integrations, and MCP connections in use across the organization. - Cross-functional influence: - Serve as the primary point of contact for all AI needs across ActivTrak. - Own and run the AI steering cadence: facilitate cross-functional meetings with business leads. - Lead up effectively, presenting roadmaps, risks and recommendations to senior leadership. - Influence without authority across peer functions. - Represent the AI Transform function in leadership forums and communicate progress, priorities and risks. Qualifications - 7 years in operations, RevOps, GTM strategy or technology transformation, with at least 2 years managing people or leading a function. - Demonstrated hands-on experience implementing AI solutions in a business context. - Fluency with modern AI platforms and the GTM stack: LLMs, no-code/low-code automation, CRM AI features, sequencing tools, enrichment platforms and attribution systems. - Working knowledge of agentic AI concepts and architectures. - Familiarity with MCP (Model Context Protocol) or equivalent integration patterns. - Hands-on experience with AI coding tools such as Claude Code, GPT Codex or similar. - Demonstrated understanding of AI governance and compliance considerations. - Active learner who stays current on the fast-moving AI landscape. - SaaS company experience strongly preferred. - Clear, confident communicator who can translate technical concepts for non-technical stakeholders. - Change management intuition. - High ownership orientation. Benefits - Competitive compensation and benefits. - Minimal travel. - Limited physical demands. Company Description This is an incredible opportunity to build something from the ground up at a work intelligence company that's defining how organizations understand people, applications, and AI tools. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.