• Partner with medical for publication strategies, HEOR or economic modeling inputs • Provide statistical expertise in analyses using external control and/or synthetic control, meta-analyses, and causal inference analyses, e.g. propensity score matching method • Contribute to manuscripts, abstracts and presentations • Collaborate with HEOR to align analyses with HTA agency expectations • Review protocols for real world evidence studies • Work with statistical programmers to conduct ad hoc analyses; Conduct quality review of statistical analyses • Perform statistical programming for advanced statistical methodologies and help statistical programmers QC their programs • Review relevant medical literature • Write statistical analysis plans • Develop TLF shells and review programming specs

Role Description Twin Health is seeking a motivated and detail-oriented Eligibility Support Coordinator to join our growing Clinical Delivery Management team. Reporting to the Manager of Eligibility Operations, this role plays a critical part in supporting member enrollment, insurance verification, eligibility operations, and conversion enablement activities. As an Eligibility Support Coordinator, you will help ensure that members receive accurate eligibility determinations, timely communication, and a seamless experience throughout the enrollment journey. You will work cross-functionally with clinical, operational, customer support, and payer-facing teams to verify coverage, resolve eligibility issues, and support initiatives that improve member conversion and activation outcomes. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional member experiences while maintaining operational excellence. Key Metrics - Coverage Eligibility & Insurance Verification Operations - Member Conversion Enablement - Member Experience & Service Excellence - Zendesk Operations - Operational Accuracy & Quality Assurance - Workflow Optimization & Process Documentation Responsibilities - Eligibility Verification & Coverage Operations - Perform routine and ad hoc insurance verification activities across a variety of commercial and employer-sponsored health plans. - Verify member eligibility, benefits, coverage requirements and coordination of benefits information, communicating through multiple channels (Zendesk, Salesforce, chat). - Review payer requirements and ensure authorizations are obtained prior to member participation in Twin programs. - Investigate and resolve eligibility discrepancies through collaboration with internal teams. - Maintain accurate documentation of eligibility determinations, verification activities, and member communications across multiple systems. - Support ongoing audits and quality assurance initiatives to ensure compliance with established operational standards. - Member Outreach & Support - Conduct outbound and inbound outreach regarding insurance verification, eligibility status, enrollment requirements, and coverage-related inquiries. - Provide clear, professional, and empathetic communication to members regarding eligibility outcomes and next steps. - Address member concerns and escalate complex issues when appropriate to ensure timely resolution. - Support members throughout the enrollment process by removing barriers to activation and participation. - Maintain high standards of member satisfaction through responsive and accurate support. - Conversion Enablement & Operational Support - Support member conversion initiatives by identifying and resolving eligibility-related barriers to enrollment. - Assist with grievance resolution and member retention efforts by coordinating with internal external stakeholders. - Monitor enrollment and eligibility workflows to identify trends, process gaps, and opportunities for operational improvement. - Participate in special projects designed to improve enrollment efficiency and member experience. - Documentation & Process Management - Maintain, and update standard operating procedures (SOPs) and workflows. - Ensure processes remain aligned with changing payer requirements, internal policies, and operational needs. - Identify opportunities for automation, workflow enhancement, and operational scalability. - Cross-Functional Collaboration - Communicate readily with Member Experience, Member Enrollment, Product, Engineering to coordinate eligibility-related activities. - Serve as a resource for eligibility process questions and operational best practices. - Contribute feedback and recommendations to improve workflows, member satisfaction, and operational performance. - Participate in team meetings, training initiatives, and process improvement discussions. - Additional Responsibilities - Support reporting and data collection efforts as needed. - Support Zendesk ticketing process. - Assist with operational projects and organizational initiatives. - Perform other duties as assigned. Qualifications - 2–4 years of experience in healthcare operations, insurance verification, patient registration, benefits administration, customer support, or a related field; or an equivalent combination of education and experience. - Experience verifying insurance coverage, benefits, eligibility, and authorization requirements. - Strong customer service and member-facing communication skills. - Excellent verbal and written communication skills with the ability to explain complex eligibility and insurance information clearly. - Strong attention to detail and commitment to accuracy. - Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. - Strong organizational, documentation, and follow-through skills. - Proficiency with Microsoft Office/Google Suite. - Ability to work independently while collaborating effectively across teams. Preferred Qualifications - Experience working with healthcare payers, health plans, employer-sponsored benefits, or care management programs. - Familiarity with Salesforce, Zendesk, electronic health record systems, or other healthcare technology platforms. - Experience supporting enrollment or eligibility operations. - Knowledge of healthcare terminology, insurance concepts, and coordination of benefits processes. - Experience documenting workflows and process improvements. Success Factors - Demonstrates accountability, reliability, and ownership of assigned work. - Maintains a high level of accuracy and quality in all activities. - Approaches challenges with curiosity, critical thinking, and a solutions-oriented mindset. - Adapts quickly to changing priorities and evolving operational needs. - Collaborates effectively and contributes positively to team culture. - Takes pride in delivering exceptional member experiences. Compensation and Benefits - The compensation range for this position is $45,000-$55,000 annually. - A competitive compensation package in line with leading technology companies. - As a remote friendly company, we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options. - 401k retirement savings plan. This remote opportunity is available to US based persons located in CST or EST time zones. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Role Description We are seeking a highly skilled Principal Statistician to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams. Key Responsibilities: - Lead and provide statistical support for clinical studies, primarily within Immunology or any therapeutic areas. - Act as the lead statistician on assigned studies, overseeing statistical strategy and deliverables. - Author and review key statistical documents, including: - Statistical Analysis Plans (SAPs) - Analysis Database Specifications (ADS) - Statistical sections of clinical study reports - Review and interpret analysis outputs, ensuring accuracy, quality, and regulatory compliance. - Collaborate with cross-functional teams including Clinical, Programming, Data Management, and Regulatory. - Provide guidance and oversight to statistical programmers as needed. - Communicate statistical concepts, results, and risks clearly to both technical and non-technical stakeholders. - Ensure adherence to regulatory standards (FDA, ICH, GCP) and company SOPs. Qualifications - MS or PhD in Statistics, Biostatistics, or a related field. - Strong experience in Immunology or any TA clinical studies. - Hands-on experience writing: - Statistical Analysis Plans (SAPs) - Analysis Database Specifications - Reviewing and interpreting analysis results - SAS programming skills required (hands-on or strong working knowledge). - Excellent written and verbal communication skills. - Experience working in a CRO and/or pharmaceutical/biotech environment. Requirements - Experience leading Phase II–III clinical trials. - Prior interaction with regulatory agencies. - Experience mentoring junior statisticians or programmers. The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for a phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.

Role Description As a Senior Clinical Research Associate you will work on the frontline of communication with project stakeholders, ensuring timelines, targets and standards of clinical research projects in a variety of therapeutic indications. You will build and maintain relationships with clinical sites and investigators. You will focus on subjects’ rights, safety and well-being and quality of data compliance. - Conduct and report all types of onsite monitoring visits - Be involved in study startup (if applicable) - Perform CRF review, source document verification and query resolution - Be responsible for site communication and management - Supervise study activities, timelines, and schedules on the country level - Be a point of contact for in-house support services and vendors - Be involved in quality control, such as compliance monitoring and reports review - Participate in feasibility research - Support regulatory team in preparing documents for study submissions Qualifications - College/University degree in Life Sciences or an equivalent combination of education, training & experience - Independent on-site monitoring experience in the USA (5 years minimum) - Experience in all types of monitoring visits in Phase I-III - Participation in clinical projects as a Senior Monitor - Experience monitoring complex Oncology trials required; experience with radiopharmaceuticals and/or breast cancer preferred - Experience monitoring GI studies (IBD, Chron's, UC) is preferred - Full working proficiency in English - Proficiency in MS Office applications - Ability to plan, multitask and work in a dynamic team environment - Communication, collaboration, and problem-solving skills - Ability to travel up to 80% - Valid driver’s license (if applicable) Additional Information Advance your career in clinical research and lead challenging full-service projects on the country/regional level while growing with a rapid company, that puts its people first! You will get hands-on involvement in every aspect of the study. For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.