Role Description Twin Health is seeking a motivated and detail-oriented Eligibility Support Coordinator to join our growing Clinical Delivery Management team. Reporting to the Manager of Eligibility Operations, this role plays a critical part in supporting member enrollment, insurance verification, eligibility operations, and conversion enablement activities. As an Eligibility Support Coordinator, you will help ensure that members receive accurate eligibility determinations, timely communication, and a seamless experience throughout the enrollment journey. You will work cross-functionally with clinical, operational, customer support, and payer-facing teams to verify coverage, resolve eligibility issues, and support initiatives that improve member conversion and activation outcomes. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional member experiences while maintaining operational excellence. Key Metrics - Coverage Eligibility & Insurance Verification Operations - Member Conversion Enablement - Member Experience & Service Excellence - Zendesk Operations - Operational Accuracy & Quality Assurance - Workflow Optimization & Process Documentation Responsibilities - Eligibility Verification & Coverage Operations - Perform routine and ad hoc insurance verification activities across a variety of commercial and employer-sponsored health plans. - Verify member eligibility, benefits, coverage requirements and coordination of benefits information, communicating through multiple channels (Zendesk, Salesforce, chat). - Review payer requirements and ensure authorizations are obtained prior to member participation in Twin programs. - Investigate and resolve eligibility discrepancies through collaboration with internal teams. - Maintain accurate documentation of eligibility determinations, verification activities, and member communications across multiple systems. - Support ongoing audits and quality assurance initiatives to ensure compliance with established operational standards. - Member Outreach & Support - Conduct outbound and inbound outreach regarding insurance verification, eligibility status, enrollment requirements, and coverage-related inquiries. - Provide clear, professional, and empathetic communication to members regarding eligibility outcomes and next steps. - Address member concerns and escalate complex issues when appropriate to ensure timely resolution. - Support members throughout the enrollment process by removing barriers to activation and participation. - Maintain high standards of member satisfaction through responsive and accurate support. - Conversion Enablement & Operational Support - Support member conversion initiatives by identifying and resolving eligibility-related barriers to enrollment. - Assist with grievance resolution and member retention efforts by coordinating with internal external stakeholders. - Monitor enrollment and eligibility workflows to identify trends, process gaps, and opportunities for operational improvement. - Participate in special projects designed to improve enrollment efficiency and member experience. - Documentation & Process Management - Maintain, and update standard operating procedures (SOPs) and workflows. - Ensure processes remain aligned with changing payer requirements, internal policies, and operational needs. - Identify opportunities for automation, workflow enhancement, and operational scalability. - Cross-Functional Collaboration - Communicate readily with Member Experience, Member Enrollment, Product, Engineering to coordinate eligibility-related activities. - Serve as a resource for eligibility process questions and operational best practices. - Contribute feedback and recommendations to improve workflows, member satisfaction, and operational performance. - Participate in team meetings, training initiatives, and process improvement discussions. - Additional Responsibilities - Support reporting and data collection efforts as needed. - Support Zendesk ticketing process. - Assist with operational projects and organizational initiatives. - Perform other duties as assigned. Qualifications - 2–4 years of experience in healthcare operations, insurance verification, patient registration, benefits administration, customer support, or a related field; or an equivalent combination of education and experience. - Experience verifying insurance coverage, benefits, eligibility, and authorization requirements. - Strong customer service and member-facing communication skills. - Excellent verbal and written communication skills with the ability to explain complex eligibility and insurance information clearly. - Strong attention to detail and commitment to accuracy. - Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. - Strong organizational, documentation, and follow-through skills. - Proficiency with Microsoft Office/Google Suite. - Ability to work independently while collaborating effectively across teams. Preferred Qualifications - Experience working with healthcare payers, health plans, employer-sponsored benefits, or care management programs. - Familiarity with Salesforce, Zendesk, electronic health record systems, or other healthcare technology platforms. - Experience supporting enrollment or eligibility operations. - Knowledge of healthcare terminology, insurance concepts, and coordination of benefits processes. - Experience documenting workflows and process improvements. Success Factors - Demonstrates accountability, reliability, and ownership of assigned work. - Maintains a high level of accuracy and quality in all activities. - Approaches challenges with curiosity, critical thinking, and a solutions-oriented mindset. - Adapts quickly to changing priorities and evolving operational needs. - Collaborates effectively and contributes positively to team culture. - Takes pride in delivering exceptional member experiences. Compensation and Benefits - The compensation range for this position is $45,000-$55,000 annually. - A competitive compensation package in line with leading technology companies. - As a remote friendly company, we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options. - 401k retirement savings plan. This remote opportunity is available to US based persons located in CST or EST time zones. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Role Description We are seeking a highly skilled Principal Statistician to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams. Key Responsibilities: - Lead and provide statistical support for clinical studies, primarily within Immunology or any therapeutic areas. - Act as the lead statistician on assigned studies, overseeing statistical strategy and deliverables. - Author and review key statistical documents, including: - Statistical Analysis Plans (SAPs) - Analysis Database Specifications (ADS) - Statistical sections of clinical study reports - Review and interpret analysis outputs, ensuring accuracy, quality, and regulatory compliance. - Collaborate with cross-functional teams including Clinical, Programming, Data Management, and Regulatory. - Provide guidance and oversight to statistical programmers as needed. - Communicate statistical concepts, results, and risks clearly to both technical and non-technical stakeholders. - Ensure adherence to regulatory standards (FDA, ICH, GCP) and company SOPs. Qualifications - MS or PhD in Statistics, Biostatistics, or a related field. - Strong experience in Immunology or any TA clinical studies. - Hands-on experience writing: - Statistical Analysis Plans (SAPs) - Analysis Database Specifications - Reviewing and interpreting analysis results - SAS programming skills required (hands-on or strong working knowledge). - Excellent written and verbal communication skills. - Experience working in a CRO and/or pharmaceutical/biotech environment. Requirements - Experience leading Phase II–III clinical trials. - Prior interaction with regulatory agencies. - Experience mentoring junior statisticians or programmers. The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for a phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.

Role Description As a Senior Clinical Research Associate you will work on the frontline of communication with project stakeholders, ensuring timelines, targets and standards of clinical research projects in a variety of therapeutic indications. You will build and maintain relationships with clinical sites and investigators. You will focus on subjects’ rights, safety and well-being and quality of data compliance. - Conduct and report all types of onsite monitoring visits - Be involved in study startup (if applicable) - Perform CRF review, source document verification and query resolution - Be responsible for site communication and management - Supervise study activities, timelines, and schedules on the country level - Be a point of contact for in-house support services and vendors - Be involved in quality control, such as compliance monitoring and reports review - Participate in feasibility research - Support regulatory team in preparing documents for study submissions Qualifications - College/University degree in Life Sciences or an equivalent combination of education, training & experience - Independent on-site monitoring experience in the USA (5 years minimum) - Experience in all types of monitoring visits in Phase I-III - Participation in clinical projects as a Senior Monitor - Experience monitoring complex Oncology trials required; experience with radiopharmaceuticals and/or breast cancer preferred - Experience monitoring GI studies (IBD, Chron's, UC) is preferred - Full working proficiency in English - Proficiency in MS Office applications - Ability to plan, multitask and work in a dynamic team environment - Communication, collaboration, and problem-solving skills - Ability to travel up to 80% - Valid driver’s license (if applicable) Additional Information Advance your career in clinical research and lead challenging full-service projects on the country/regional level while growing with a rapid company, that puts its people first! You will get hands-on involvement in every aspect of the study. For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.

Title: Clinical Research Associate I Location: United States Texas Remote Clinical Monitoring ICON Strategic Solutions (FSP) Remote Job Description: Clinical Research Associate - Home-Based -Texas ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. As a CRA I at ICON, you will contribute to our clinical trial operations function, working collaboratively to deliver high-quality outcomes across our clinical programs. What You Will Do: Your role will involve delivering clinical trial monitoring work to a high standard, working closely with your team and stakeholders. Key responsibilities include: - Working independently and actively to coordinate all activities for setting up and monitoring a study, completing accurate study status reports and maintaining study documentation - Running sponsor generated queries efficiently and taking responsibility for study cost efficiency; you will also participate in the preparation and review of study documentation and feasibility studies for new proposals as required. - Develop and maintain strong, collaborative relationships with key stakeholders, clinical investigators, and site staff. - Ensure patient safety by ensuring compliance with ICON's procedures, protocols, and regulatory requirements. Your Profile: You will bring relevant clinical trial monitoring experience, along with the following qualifications and skills. Required qualifications and experience: - University degree in medicine, science, or equivalent - Knowledge of ICH-GCP guidelines and the expertise to review and evaluate medical data - Excellent written and verbal communication in English - Good social skills enabling you to deal with queries in a timely manner - Willingness to travel as required (approximately 60%) What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family's needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here