• Profile, cleanse, and reconcile outage notification data from email/PDF samples, carrier templates, RDS PostgreSQL tables, S3 landing zones, and exported operational datasets. • Support AI extraction evaluation loops by comparing model output to human-labeled gold data across severity, notification type, service affected, service layer, root cause, lifecycle, carrier type, verification, and state/geography fields. • Develop SQL queries, Python/pandas analysis scripts, and repeatable QA checks that measure extraction accuracy, completeness, timeliness, duplicates, alert eligibility, and carrier-level data quality. • Build dashboard-ready datasets and reporting marts for executive dashboards, national heat maps, carrier scorecards, trend summaries, compliance reports, and crisis-center/state-coordinator operational views. • Partner with the Data Architect on canonical data models, metric dictionaries, lineage notes, source-to-target mappings, row-level security rules, and dashboard acceptance criteria. • Create and maintain QuickSight, Power BI, Tableau, or equivalent BI artifacts depending on the approved platform, including KPI definitions, filters, drilldowns, and test cases. • Analyze grant lifecycle and federal operations data where needed, including eRA/PMS exports, SharePoint trackers, NOFO workflow data, SAM.gov/DNP verification outputs, and manually reconciled spreadsheets. • Support UAT by preparing test data, validating dashboard numbers with stakeholders, triaging data defects, and translating user feedback into backlog-ready analytical requirements. • Document repeatable runbooks for data validation, dashboard refreshes, exception handling, and production reporting operations. • Contribute evidence and documentation for federal security, privacy, and ATO reviews, including audit trails, data handling assumptions, and data quality controls.

Role Description The Impact Data Analyst ensures Kiva effectively realizes its impact strategy by overseeing the management and analysis of Kiva’s impact data. Responsibilities include: - Maintaining databases for impact data and evidence. - Ensuring data is organized, clean, and effectively analyzed for insights and utilization. - Joining Kiva’s impact team responsible for impact strategy, frameworks, and operationalization. - Reporting to the Senior Director of Impact and interacting closely with the investments team. - Providing consistent, accurate, and timely impact data to guide investment decisions. - Working with the Senior Impact Manager and Senior Director of Impact on monitoring and evaluation. - Maintaining Kiva’s impact data sets and ensuring key dashboards are up to date. - Assisting the Investments and Strategic Partnerships teams with grants and funds reporting. - Supporting regular reporting and ongoing requests for impact data and insights. Qualifications - 3 to 5 years work experience in impact data management and analytics, monitoring and evaluation, and/or international development with a quantitative focus. - Passion for impact measurement. - Strong data analysis skills, particularly using Excel/Sheets, Looker, or PowerBI. - Strong data visualization and presentation skills. - Ability to work independently. - Capacity to handle multiple tasks and prioritize effectively. - Experience in a start-up or other fast-paced environment. Requirements - Undergraduate degree in Economics, Political Science, Government, Data Analytics, Mathematics, International Development, or International Relations (preferred). - Knowledge of R, Python, SPSS, Stata or other statistical language (preferred). - Microfinance, Impact Investing, impact monitoring, or impact evaluation experience (preferred). - Experience in data visualization or data dashboard tools such as Tableau, Looker, Power BI, Google Data Studio, or Salesforce (preferred). Benefits - A work-from-home position; final candidate must be authorized to work in Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. - JOON, a flexible lifestyle spending account for Wellness, Professional Development, or Working from Home. - Opportunities to connect with and learn from colleagues and partners around the world. - A diverse and inclusive workplace that welcomes people of different backgrounds, experiences, abilities, and perspectives.

• **Develop and Evolve the Data Culture:** Translate raw market and internal data into high-impact, actionable insights to support decision-making. • **Be the Engine of Automation:** Identify bottlenecks, manual routines, and routine operational processes within the team, designing automated solutions using Google AI tools to deliver efficiency and time savings. • **Modeling and Visualization:** Support the team of analysts and specialists in data structuring and analysis, linking strategic and operational metrics visually and building in-depth analyses that feed back into the planning process. • **Partnership and Facilitation:** Collaborate with internal, multidisciplinary teams to co-create solutions.

Requisition Number: 2366250 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Partner with stakeholders to develop holistic measurement frameworks aligned to organizational KPIs, member experience goals, and business outcomes. Ensure measurement approaches reflect enterprise priorities and support cross channel analytics - Act as a subject matter expert on analytics best practices, enabling comprehensive visibility into member behaviors across digital journeys, call interactions, chat, surveys, and claims - Support product, operations, consumer experience, and digital teams with recurring and ad hoc reporting, deep dives, and insights that answer key business questions - Develop learning, experimentation, and optimization plans in partnership with data science, CX, digital product, and business stakeholders - Promote data driven decision making across the organization and build strong, collaborative relationships with stakeholders - Establish measurable goals and success frameworks that connect analytics insights to ROI and tangible business impact - Gain deep understanding of digital and service experience ecosystems, including website architecture, call drivers, chat flows, survey signals, and claims related interactions, to contextualize insights and identify root causes - Manage expectations, timelines, and scope effectively while leading analytical workstreams. - Facilitate workshops, working sessions, and insight readouts across product, technical, operations, and design stakeholders - Manage multiple simultaneous projects and collaborate effectively with distributed, cross functional teams - Communicate findings clearly through multiple channels (presentations, dashboards, email summaries) and escalate issues proactively - Monitor trends across digital experience, service operations, consumer behavior, analytics technologies, and generative AI to identify new opportunities You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 3+ years of analytics experience, ideally spanning digital, call center, or multi channel environments - Experience with analytics tools such as Adobe, Google Analytics, or other digital experience platforms, plus familiarity with service analytics or operations data sources - Demonstrated experience managing the analytics lifecycle, including testing methodologies, experimentation, and optimization - Proficiency with common productivity tools (Excel, Word, PowerPoint) - Intermediate SQL skills and curiosity to explore, validate, and combine datasets across digital, telephony, chat, survey, and claims systems - Proven solid problem solving skills, intellectual curiosity, and a passion for uncovering insights that improve customer experience and organizational performance *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.