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NICE

Make experiences flow.

Senior AI Client Services Project Manager, CX

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishPMP

Job Description

Senior AI Client Services Project Manager, CX

NICE

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations. • Build and maintain project plans, schedules, RAID logs, and core delivery documentation. • Communicate project status, risks, and dependencies to customers and internal stakeholders. • Support escalation handling with professionalism and timely follow‑through. • Coordinate cross‑functional teams through the project lifecycle. • Contribute to PMO best‑practice adoption and continuous improvement efforts. • Adjust project plans based on changing priorities or customer needs.

Job Requirements

  • 5+ years managing customer‑facing software or SaaS delivery projects.
  • Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
  • Exposure to technical, SaaS, and/or AI/GenAI project environments.
  • Strong problem‑solving and risk‑management abilities.
  • Effective communication, organization, and stakeholder‑engagement skills.
  • Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).
  • PMP certification preferred.

Benefits

  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

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