• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts for clients. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback and trends to identify improvement opportunities. • Advocate for clients while balancing business priorities. • Support initiatives that improve client satisfaction and retention. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams. • Maintain accurate records, reporting, and documentation of client interactions.

• Develop and manage communication journeys and automation flows focused on acquisition and relationship building for enterprise customers. • Create, maintain, and optimize the marketing and relationship email send calendar. • Plan and execute A/B tests (essential!) to maximize open, click and conversion rates. • Implement and optimize multichannel communications: email, chatbots, push, WhatsApp and in-app messages. • Use data and metrics to generate send intelligence, identifying opportunities for continuous improvement. • Analyze metrics and generate reports in HubSpot to track the impact of initiatives. • Strategically segment contact databases to increase campaign relevance. • Ensure consistency of Clicksign's tone of voice across all touchpoints. • Collaborate with Marketing, Sales and Customer Success teams to align objectives and integrate strategies.

• Develop and maintain deep, trusted relationships with C-suite and senior operational leaders across assigned health systems • Serve as a thought partner to executive stakeholders by delivering data-driven insights and market intelligence that inform strategic priorities • Lead executive-level performance, strategy, and growth discussions that position Sound as a long-term strategic partner • Define and execute the system-level growth strategy in coordination with service line leaders • Identify and advance opportunities by demonstrating a comprehensive view of Sound’s capabilities and how they align to partner needs • Shape and structure tailored partnership solutions that drive measurable improvements in total account contribution margin • Translate complex clinical, operational, and financial dynamics into actionable strategies and engagement plans • Define annual targets, including revenue growth, performance improvement opportunities, and long-term value creation • Ensure consistent, high-quality execution of contractual commitments across clinical and operational service lines

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.