Role Description Greenhouse is looking for a Senior Support Engineer I to join our team in the Eastern Time Zone! In this role, you'll collaborate with our Customer Support, Engineering, and Customer Success teams, troubleshooting a wide range of technical issues for our customers. Working alongside Greenhouse's engineers, you’ll have the opportunity to dive deep into the technical aspects of the Greenhouse product suite and sharpen your technical skills. Who will love this job - An innovator – you think creatively to tackle problems and discover workarounds using all available resources. - A wordsmith – you have the ability to communicate clearly, concisely, and with a friendly tone in order to transcend the starkness of chat and email to leave customers feeling heard. - A project manager – you can multi-task and balance priorities without breaking a sweat. What you’ll do - Effectively resolve the most complex technical issues for customers, including providing guidance, routing product feedback, and handling escalated customer problems. - Triage and manage open customer issues, escalating when appropriate to ensure timely and satisfactory resolution. - Collaborate cross-functionally with Customer Success, Product, and Engineering teams to deliver a seamless experience and maintain a high standard of customer happiness. - Provide technical leadership, strong judgment, and mentorship to the Support Engineering team, improving knowledge sharing and overall effectiveness as Greenhouse scales. - Own the development and refinement of internal tools, processes, diagnostics, and runbooks to enhance team capabilities and multiply productivity, including improving internal tools. - Maintain and update internal support documentation. - Provide call-back phone resolution for customers as needed. Qualifications - 5+ years of customer-facing technical experience, with a proven ability to support enterprise customers and collaborate with Engineering on complex escalations. - Outstanding written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences and confidently provide live video support. - Deep experience debugging complex issues, especially related to APIs, and familiarity with logging software (e.g. Sumologic, Datadog, Rollbar). - A proven ability to collaborate cross-functionally with internal teams and external third-parties to resolve ambiguous issues and manage stakeholder expectations. - A strong ownership mentality, demonstrating responsibility for the end-to-end customer experience and driving continuous process improvement. - Excellent organizational skills and the ability to effectively manage competing priorities and multi-task. - A track record of effecting positive change and improving support processes beyond individual ticket resolution. - Your unique talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a great fit for this role. Requirements - Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. Benefits - The national pay range for this role is $87,700 - $127,100 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. - Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. - Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. We are looking for an experienced Automation Team Lead to join us. As an Automation Team Lead at Silverfort, you will lead a team of skilled automation engineers focused on designing and executing comprehensive end-to-end (E2E) tests. Your expertise will ensure thorough test coverage and high-quality results while driving excellence in automation practices within the team. This role is pivotal in maintaining the reliability of our software solutions. Responsibilities - Lead, mentor, and guide a team of QA automation engineers - Manage team workloads, set goals, and ensure timely delivery of projects - Collaborate closely with Product, R&D developers, and Customer Success - Hands-on development, execution, monitoring, and analysis of automated tests and test results - Provide technical expertise to troubleshoot and resolve automation challenges Requirements - Minimum of 2 years of managerial experience leading QA Automation teams - Minimum of 3 years of hands-on experience in automation testing, with extensive experience in high-level programming languages, preferably using Python-based frameworks - Solid understanding of software testing methodologies, including functional, integration, and regression testing - Experience with CI/CD tools and pipelines - Proficiency with BDD frameworks - advantage - Familiarity with Docker, Kubernetes, virtualization, and cloud environments - an advantage

Role Description The AV Behavior Design and Evaluation Team is responsible for owning the design and assessment of the AV behavior utilizing the concept of AV behavior competencies. The team relies on systematic decomposition of AV behavior along with data driven assessment utilizing data from on-road and simulation test modalities. We are responsible for building and operating robust, large-scale evaluation systems, alongside sophisticated simulation workflows and insightful diagnostic tools. By combining expert human judgment with advanced data driven techniques, we evaluate the system behavior performance. As the team is looking to scale to support more and more behavioral competencies, we are looking for passionate Engineers to help build a robust framework to leverage the best of agile systems engineering and data driven performance assessment to achieve our ambitious goals in scaling our system design and evaluation processes. We are looking to work with people who are driven to design robust systems and transform complex data into measurable progress toward a safer, smarter transportation future. This person will get to build relationships with the team as well cross-functional across organization to help build a cohesive understanding AV performance as applicable to the Behavioral Competencies. - Propose behavioral expectations on AV capabilities - Support standardization of metrics used in performance evaluation for AV Capabilities to ensure consistency - Effectively utilize existing metrics and propose the need for new metrics to evaluate AV performance in large scale simulation testing - Propose soft/hard targets for metrics using statistical methods and back them up with driving data - Propose and implement ideas to analyze simulation, resimulation and public road testing results for stakeholders in Systems, Autonomy, Safety etc. - Deliver strategic insights and recommendations on projects regarding scenario-based testing - Build meaningful visualizations and templates for the team to utilize - Focus on automating result analysis processes and gaps, removing manual processes where applicable - Support the development, execution, and analyses of test strategy for features validation - Communicate test results to development teams and management and facilitate resolving of technical issues Qualifications - Bachelor's degree and 2 years of experience in Engineering, Computer Science, Data Science OR equivalent experience in relevant industry - Strong understanding of Autonomous Vehicle architecture and functions of key subsystems such as perception, planning, prediction etc. - Experience with analyzing simulation and real world data for robotic systems, preferably autonomous vehicles - Fluency in SQL or similar languages - Fluency in data visualization techniques - Experience in building python based projects for data analysis and insights - Excellent interpersonal skills to build relationships with other teams - Excellent communication skills; effective in communicating complex concepts and driving resolutions - Self-starter who is motivated to set and achieve goals and takes initiative to drive ambiguous tasks/projects to completion Requirements - Bonus Points (not required): - Masters degree in relevant field - Experience using simulation tools - Experience in evaluating Autonomous Driving Behavior using large scale data - Familiarity with AV Behavior evaluation standards and best practices Benefits - Medical, dental, vision - 401k with a company match - Health saving accounts - Life insurance - Pet insurance - And more Salary Range $149,000 — $198,500 USD

Role Description - Estruturar o cronograma físico do projeto; - Gerar relatórios do progresso físico do projeto para suporte ao GP, além dos marcos a serem realizados, no curto, médio e longo prazo; - Participar de reuniões e workshops para definição e acompanhamento do cronograma físico, utilizando a ferramenta de planejamento e controle indicada; - Utilizar os padrões existentes de gerenciamento do cronograma e riscos da Companhia; - Participar em workshops de análise qualitativa de riscos e quantitativa de prazo e custo; - Emitir resultados probabilísticos de realização de marcos, com base numa análise quantitativa de prazos e custos; - Utilizar sistema corporativo para cadastro dos riscos e planos de resposta; - Realizar follow up com os responsáveis pelos riscos identificados, dos planos de ação cadastrados no sistemas corporativo, incluindo análise, controle, diligenciamento junto aos envolvidos, tratamento de pendências e planos para saneamento do backlog, informando periodicamente ao gerente de projeto; - E outras atividades similares de mesma complexidade e escopo. Qualifications - Conhecimento avançado em MS Project. - Conhecimento intermediário do software Primavera Risk Analysis. - Conhecimento básico do Primavera P6. - Capacidade lógica e analítica. - Proatividade e Resolutividade. - Inglês avançado ou fluente. - Negociação e articulação com pessoas da equipe e fora. - Conhecimento intermediário dos softwares do pacote Office. Requirements - 4 (quatro) anos de experiência em atividades similares ao escopo dos serviços, sujeito à aprovação da fiscalização do contrato. - Nível Superior em: Engenharia, com registro regular no respectivo conselho de classe. - Profissional necessita ter: - certificação PRINCE2 Practitioner; ou - certificação PMP® (Project Management Professional); ou - certificação PMI-RMP® (Risk Management Professional); ou - certificação PMI-SP® (Schedule Professional); ou - certificação AACE-PSP (Planning & Scheduling Professional); ou - certificação AACE-PRMP (Project Risk Management Professional); ou - formação (Pós-Graduação Lato-Sensu) equivalente, sujeita a aprovação prévia da fiscalização do contrato; ou - certificação equivalente sujeita a aprovação prévia pela fiscalização do contrato. Company Description Na Capco promovemos uma cultura inclusiva. Valorizamos a diversidade em todas as suas expressões. - Pensamos, em conjunto, sempre em ações diversas de inclusão e de responsabilidade social através de comitês internos geridos pela nossa comunidade interna, como os grupo de Mulheres, Pessoas Com Deficiência, Pessoas Negras, LGBTQIAPN+, Parentalidade, Gerações, entre outros. - Nossas oportunidades são trabalhadas para todos(as)!!! Next Steps Se você está ansioso(a) para progredir sua carreira conosco, candidate-se e aguarde o contato de um de nossos recrutadores!