• Organize and update physical and digital documents related to legal and administrative cases. • Scan, name and correctly file documents in internal and external systems. • Enter and update case information in legal systems (CPJ, PJe, Projudi, Eproc) and control spreadsheets. • Monitor administrative and judicial deadlines, ensuring compliance with internal schedules and SLAs. • Issue and request document protocols, initial filings, protests and various notifications. • Support the preparation of spreadsheets, reports and dashboards to track indicators and KPIs. • Request payments for court fees, protocols and other expenses related to case processing. • Assist the legal team with calculations, diligences and requests to financial institutions. • Contribute to process standardization and continuous improvement of administrative and legal workflows. • Work on systems integration and automation of routines to optimize operations. • Participate in technology implementation projects and process reengineering. • Assist with basic budget control and analysis of legal expenses. • Support management of legal vendors and communication with external law firms. • Map operational risks and propose corrective actions. • Conduct internal training on processes, systems and best practices.

• Responsible for daily operations of direct reports while driving operational initiatives • Leads clinical implementation efforts within an assigned team or partner for new technologies and workflows, which includes working in close partnership with operations leaders, product, engineering and design teams • Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization • Drives change management and adoption of new tools and workflows at team level by partnering with training and peer leaders. Serves as a subject matter expert between technical and frontline teams and incorporates post-implementation analysis, feedback • In partnership, helps design and evolve workflows by assessing current to future-state needs that maintain quality and safety standards • Works with teams to collect data, insights and front-line feedback to help inform decisions and standardize processes across assigned teams to support scalable work • Achieves and upholds Twin service care goals and standards, which includes monitoring and managing team performance, meeting SLAs and targets • Guides development, organization and communication of nursing/team policies and procedures • Supports recruitment, training and mentoring • Aligns and collaborates with cross-functional team leaders, and serves as team representative and/or subject matter expert on initiatives and projects • Promotes member self-care management by utilizing clinical judgment, critical thinking skills • Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members • Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution • Organizes accurate records and maintains confidentiality according to federal law and Twin • Generates and analyzes reports as needed for management, identifying trends, any concerns • Participates in on-going education and performance improvement activities • Additional duties as assigned • Other duties as assigned

• Develop a foundational understanding of Business Wire’s newsroom operations and the role of press releases as a relevant communications tool, including their impact on media coverage, search visibility, regulatory compliance, and investor communications. • Gain insights into the services Business Wire provides connecting audiences with organizations. • Observe and participate in newsroom meetings and discussions to understand operational priorities, service levels, and production timelines. • Support editorial teams in content review procedures including document formatting, quality control checks, and adherence to company guidelines. • Collaborate with cross-functional teams in Marketing, Media Relations, Sales and Technology to understand how newsroom operations integrate with customer-facing and platform teams. • Contribute to data collection and analysis of newsroom performance metrics, including volume trends and provide a new perspective on operational efficiencies. • Help prepare basic reports and summaries using provided direction from mentors. • Complete an assigned research project focused on an operational, editorial, or strategic topic, culminating in a presentation of findings and recommendations to newsroom leadership.

• Network Growth: Lead the full-cycle recruiting process for new counselors, from sourcing to initial screening and contracting. • Seamless Onboarding: Manage the end-to-end onboarding experience, ensuring every new provider feels welcomed and fully equipped to use the Kyan platform. • Relationship Management: Serve as the main contact for our provider community, answering queries and supporting their daily needs. • Process Optimization: Identify bottlenecks in our recruiting or onboarding workflows and implement "smart" improvements (leveraging AI and automation). • Quality Maintenance: Collaborate with the clinical team to ensure all network members meet our rigorous quality and compliance standards.