Role Description Silvur is looking for a Product Specialist to serve as the central expert on our Medicare platform across a large and growing portfolio of credit union partners. This is a consolidated role that brings together what was previously split across two positions — partner success and operational partnership management — into a single, senior owner accountable for product adoption, enablement, and long-term partner health. This is not a sales or business development role. You will not be sourcing or closing new credit union partnerships. Instead, you will go deep with our existing and newly onboarded partners — driving real product utilization, building staff capability, and ensuring Silvur’s Medicare solutions are genuinely embedded in the credit union member experience at scale. You’ll manage 16+ active credit union partners, which means your success depends not just on relationship quality but on your ability to build repeatable playbooks, scalable training programs, and data-informed engagement strategies that work across a large book of business. What You’ll Own - Product Adoption & Partner Enablement - Serve as the primary product expert for Silvur’s Medicare platform across all active credit union partners. - Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silvur Medicare agents. - Translate complex Medicare product features into clear, actionable guidance tailored to each partner’s member base and operational context. - Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio. - Partner Relationship Management - Own the ongoing relationship for 16+ credit union partners, serving as the primary point of contact for product questions, support escalations, and program optimization. - Ability to lead with executive presence. Teammate will be interacting daily with the C-suite at credit unions. Knowing how to serve and engage them will be critical to your success. - Manage quarterly business reviews and proactive check-ins to surface adoption gaps, celebrate wins, and align on goals. - Customize referral workflows and program configurations to match each partner’s systems and preferences. - Identify and act on opportunities to deepen product usage within existing accounts. - Onboarding & Implementation - Lead new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach. - Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams. - Serve as the connective tissue between credit union stakeholders (marketing, operations, executive sponsors) and Silvur’s internal teams. - Tech and AI Curiosity - Excitement to build AI-first delivery model. - Comfort with Claude, ChatGPT is essential as you will be building automations to support scaling partner deliverables. - Replace Powerpoint & Excel with Google suite. Add Hubspot, Asana, Canva to the tech stack to streamline deliverables. - Data, Reporting & Cross-Functional Collaboration - Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio. - Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations. - Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap. Requirements - 5+ years of experience in partner success, client onboarding, account management, or product specialist roles — ideally managing large portfolios (10+ accounts). - Prior start-up experience required; comfort with ambiguity and building processes from scratch. - Background in insurance, Medicare, financial services, or B2B2C platform partnerships; ability to quickly become a credible product expert. - Proven ability to build and deliver training programs or enablement materials for non-technical audiences. - Experience using data to identify adoption gaps, measure engagement, and drive program improvements. - Strong PowerPoint and Excel skills; prior experience with project management tools such as Asana; comfortable with Google Suite, Zoom, Teams, and similar platforms. - Excellent communication and consultative skills; confident leading cross-functional projects with stakeholders at all levels. - Genuine passion for helping people navigate retirement and healthcare decisions. Benefits - Employees receive a total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution. - You may choose the technology you need to help you excel in your role. - You will work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare. - Base Salary: $90,000 – $110,000 per year, depending upon experience. - Incentive: This role is eligible for incentive with a target of up to $40,000 depending on results. Company Description Silvur Technology Services is an equal opportunity employer. We’re committed to building a team that reflects the diverse communities we serve and creating a workplace where everyone feels valued and included.

Role Description Hi, we're Oscar. We're hiring a Senior Manager, Insurance Growth Strategic Implementation to join our Strategic Implementation Team. The Senior Manager, Insurance Growth Strategic Implementation is responsible for leading the end-to-end execution of high-priority insurance growth initiatives- from concept through go-live and transition to steady-state ownership. You'll serve as the primary driver of execution for complex, cross-functional implementations, taking full accountability of day-to-day program management and execution. These are high-visibility and high impact initiatives such as new partnerships, reciprocity arrangements, and net-new product launches. You'll operate at the center of delivery, ensuring initiatives are executed on time, within scope, and aligned to enterprise timelines. These timelines include filings, OE, and 1/1 readiness. Meanwhile, you'll proactively manage risks, dependencies, and stakeholder alignment. You will report into the Director of Insurance Growth Strategic Implementation. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence. - Manage large, multiple cross-functional work groups that support and optimize end-to-end program process. - Lead, oversee, and coordinate the various projects, products and strategic initiatives. - Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution. - Develop, present, and maintain executive reporting materials for senior leadership teams. - Identify risks and improvement opportunities to develop and implement new programs. - Organize and catalog meeting notes, action items, decisions made, and follow-ups. - Compliance with all applicable laws and regulations. - Other duties as assigned. End-to-End Program Execution - Own execution of strategic growth initiatives from intake through implementation, launch, and transition to run-state teams. - Translate strategic concepts into executable plans with clear milestones, owners, and deliverables. - Drive adherence to enterprise timelines, including alignment with filings, regulatory milestones, and operational readiness. Program & Dependency Management - Build and manage integrated project plans across product, network, regulatory, tech, operations, and vendor teams. - Identify, track, and actively manage cross-functional dependencies, risks, and critical path items. - Drive a culture of proactive transparency across matrixed teams. Cross-Functional Leadership - Serve as the central point of coordination across internal teams and external partners/vendors. - Drive accountability to timelines, quality, and outcomes across all contributing teams. - Facilitate working sessions, readiness reviews, and execution checkpoints. Launch & Readiness Management - Drive go-live readiness, including operational, technical, regulatory, and vendor preparedness. - Support Command Center and launch activities, ensuring rapid issue identification and resolution. - Define the parameters for implementation completion and facilitate a structured handoff to operational teams. Process Rigor & Continuous Improvement - Enforce standardized implementation processes, governance, and documentation practices. - Identify opportunities to improve execution efficiency, reduce rework, and enhance scalability. - Contribute to development of playbooks for repeatable growth initiative execution. Qualifications - Bachelor's Degree or 4+ years of commensurate experience. - 6+ years of program or project management experience, preferably in healthcare, insurance, or highly regulated industries. - 6+ years experience in change management and process improvement and implementation. - 6+ years of experience solving health plan operational problems. - Proven track record leading complex, cross-functional implementations from concept through launch. - Strong understanding of operational readiness, regulatory considerations, and product implementation lifecycles. - Experience managing external partners and vendors. - Exceptional ability to manage ambiguity, drive clarity, and execute in fast-paced environments. Core Competencies - End-to-end execution ownership. - Cross-functional influence without authority. - Structured problem solving and risk management. - Strong communication and executive-ready reporting. - Ability to operate at both strategic and tactical levels. Bonus Points - Experience working within a rapidly scaling organization. - BA/BS Degree. - Masters in Business Administration or healthcare related field(s) preferred. Travel Required - If outside NY, 10%. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

• Consult with clients to assess their insurance needs & recommend suitable coverage • Educate clients on policy options and help them make informed decisions • Manage the full sales cycle from prospecting to closing deals • Maintain relationships with clients and provide ongoing policy support • Stay up to date with industry trends and product knowledge

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team