• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

• Handle inbound calls as part of a 24/7 GuestCare call centre • Act as an extension of multiple clients’ teams, following their specific processes and guidelines • Manage out-of-hours support, stepping in when client teams are offline • Resolve a wide range of GuestCare scenarios — access issues, guest concerns, and urgent requests • Make outbound calls to drive resolutions and provide updates • Multitask across multiple systems, quickly adapting based on the client and type of call • Confidently switch between tools, platforms, and workflows depending on which customer you are supporting • Assess urgency and take action within client-approved frameworks • Escalate where needed while ensuring a smooth customer experience • Communicate clearly, calmly, and professionally in high-pressure situations • Accurately log all interactions and outcomes • Provide feedback to managers on client processes, documentation, and workflows to ensure requests are realistic, scalable, and operationally effective

Role Description This is a remote role and will be hired in Arizona, North Carolina, or South Carolina. Must be able to work 12pm - 9pm EST or 8am - 5pm PST. The Business Support Specialist I supports Treasury Management Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. - Account Servicing: Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. - Operations: Performs various operational tasks that occur during customer, vendor, and associate inquiries. - Service & Support: Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. - Business Proficiency: Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Qualifications - High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service - Preferred Qualifications: - Knowledge of Treasury Management products - Customer service experience in call center environment - Experience with Commercial Advantage Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .